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BBWMN CF - Bringing it All Together - Review Game
Learning Tribes
Created on October 13, 2023
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Transcript
START
bringing it all together
Review Game
Question 1Select the arrow to hear the customer.
ZCR
ACRE
EGC
What’s the best resolution to resolve Diane’s concern?
nice work!
next
No, only one offer per transaction
Question 2
Can you combine multiple resolution options together to ensure your customer's concern is fully resolved and they are totally satisfied?
Yes, up to $150 without approval
next
nice work!
Epiphany
Question 3
Zendesk
Loyalty
What tool is used to process a ZCR?
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Brand Builder
Question 4
Interaction Manager
Experience Engineer
Which shopkeeping role ensures that your customer’s experience is effortless?
next
nice work!
Brand Builder
Question 5
Interaction Manager
Experience Engineer
Which shopkeeping role fills your customer’s shopping bag and builds loyalty?
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Brand Builder
Time for a Bonus Question!
Interaction Manager
Experience Engineer
Which shopkeeping role creates a professional and personalized experience experience for each customer?
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incorrect
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RESTART
Y U FINISHED THE GAME!