BBWMN CF - Bringing it All Together - Review Game

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Review Game

bringing it all together

START

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What’s the best resolution to resolve Diane’s concern?

EGC

ACRE

ZCR

Question 1Select the arrow to hear the customer.

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Yes, up to $150 without approval

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Can you combine multiple resolution options together to ensure your customer's concern is fully resolved and they are totally satisfied?

Question 2

No, only one offer per transaction

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next

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What tool is used to process a ZCR?

Loyalty

Zendesk

Question 3

Epiphany

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nice work!

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Which shopkeeping role ensures that your customer’s experience is effortless?

Experience Engineer

Interaction Manager

Question 4

Brand Builder

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Which shopkeeping role fills your customer’s shopping bag and builds loyalty?

Experience Engineer

Interaction Manager

Question 5

Brand Builder

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Which shopkeeping role creates a professional and personalized experience experience for each customer?

Experience Engineer

Interaction Manager

Time for a Bonus Question!

Brand Builder

next

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try again

incorrect

Y U FINISHED THE GAME!

RESTART