Case Workflow

Created by: Patricio C.

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24 hours Send email to LSP MIRC requesting KYR/LS

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30 day safety and wellbeing phone call

Within 24 hours upload Legal service provider at discharge to UC Portal

Discharge Notification email to DHS has to be sent within 24 hours after minor is released

Minor has 72 hours to be reunified after approval

Release Request/Discharge Case Review

Case Reviews should be safed and created every 30 days

Note : moving forward the ISP should be completed every 30 days and a final ISP when minor is discharged , with USP on day 30 and after every 15 days.

Weekly Check EOIR case status, Minor's A number

Weekly Case Notes on Extended Reach

Weekly Staffing with Stakeholders and TAC team

Weekly Portal Case Reviews on Mondays

Once ARI is received : 24 hours to conduct Portal name search and Portal address search and Address verifications on smarty, google maps, google earth

Once ARI is received : 10 days to send LOPC

Once ARI is received : 5 days to complete Sponsor Assessment

Once ARI is received : 24 hours to open sponsor tab on UC Portal

Once ARI is received : 24 hours to run Public Record check-Sex offender check- 1 mile radious check

5 day ISP- PSP

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24 hours Approve call log in the Unit

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24 hours Upload DRO documents, trigger reports and Legal Service Provider at intake to UC Portal

Intake Staff

24 hours Send email to DHS Requesting missing DRO

Community resources, Safety Plans

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5 day UC Assessment

Weekly Reunification meetings with Minor

Once ARI is received (We encourage Sponsor to send it within 24-48 hours)

24 hours Assign Case Manager on UC Portal

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24 hours Intake Assessment

24 hours Contact Caregiver/ Contact Sponsor, Send FRP (strongly encourage sponsor to send documents in 24-48 hours)

CASE WORKFLOW

Created by: Patricio C.

DEPENDING ON THE CASE BUT SPECIALLY FOR TVPRA CASES, CAT 3, CAT 2B, OR WHEN REQUIRED. BESIDES COMPLETING ALL THE STEPS IN THE CASE WORKLFOW , YOU ALSO HAVE TO

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If the case requires a video house tour, after completing it, noted in the CR and upload evidence to UC Portal within 24 hours

Once CA-N check forms are received with signatures send Initiation email to PSC within 24 hours

After 5 day UC Assessment, if there are SIRS, CLE HD, etc, those should be send to Q&A and completed in 24 hours

After 5 day UC Assessment, if there are SIRS, CLE HD that need to be submited to OTIP , it has to be completed in 24 hours

After TVPRA Release Request is approved, send CA-N check forms for signatures to sponsor and hhm within 24 hours

Once ARI is received 24 hours to schedule fingerprints

If there are Emergency SIRS those should be send to Q&A and completed in 4 hours

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If Background checks have criminal Hits, notify FFS within 24 hours