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Transcript

Action

Stability

Challenge

Collaboration

Results

Enthusiasm

Accuracy

Support

Addresses issues head on

Speaks up about problems

Expresses feelings

Shows empathy

Sticks up for own rights

Focusses on logic & objectivity

Encourages a calm demeanour

Listens to other perspectives

Says things (s)he will regret

Looks to even the score

Overpowers & gets aggressive

Becomes overly dramatic

Gossips

Overpowerswith logic and facts

Digs heels even further

Becomes passive aggressive

Retreats from the conflict

Avoids emotional situations

Caves-in to avoid tensions

Doesn't speak up about own needs

Glosses over problems

Dwells on wounded relationships

Healthy behaviours during conflict

Unhealthy behaviours during conflict

Conflict Team Map