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MILLONAIRE QUIZ
Clare Coleman
Created on September 18, 2023
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Transcript
Who wants to be a DPA expert?
START
GOODLUCK!
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What does GDPR stand for?
General Data Protection Regulation
General Details Protection Regulation
Whats GDPR?
General Data Patrol Regulators
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START OVER?
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RIGHT!
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Where would I find the information needed to complete a successful DPA check?
The IKEA Website
HDX
Its not important, just wing it!
VETA
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START OVER?
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RIGHT!
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When do I need to complete a full DPA check?
After discussing what the customer ordered
Never!
When you start to create the Resolution
When accessing any customers details or data
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START OVER?
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What further information from a named person do I need, once I have asked for the callers name?
3. Full name, email & Phone number
3. Full name, address and email
3. Full name, address & postcode
4. Full name, address, postcode and email/phone number
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RIGHT!
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What further information from a non named person do I need, once I have asked for the callers name?
4. Full name, address, postcode and email/phone number
4. Full name, address and email/phone number
3. Full name, address & Postcode
D. What DPA?
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RIGHT!
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What Information would I need to complete a full DPA check from a receipt?
Store name,purchase date, last 4 payment card digits and total purchase cost
Purchase date, last 4 payment card digits and total purchase cost
I dont need to do DPA for receipts!
Full name, address & postcode
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After completing a full DPA check with a named customer, what would I be able to help them with?
Discussing & amending a customer order, profile & case
Amend a customer order and case only
Nothing!
Discuss a customer order or case only
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I've completed a full DPA check with a non named person, they want to change the address on an order. Could I proceed with the customer request?
Yes, as they said they have permission from the named customer
No, you cannot change the delivery address
Yes, as the have completed a full DPA check.
No, they didnt say please!
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I've completed a full DPA check with a non named person, they want to add to an existing order. Could I proceed with the customer request?
Yes, Customer said they have permission from the named person
No, Customer wants to add a futher £1000 of items to the order
No, We cannot process this request
Yes, as the customer has completed full DPA
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I've completed a full DPA check with a non named person, they want to return a full order. Could I proceed with the customer request?
No, We cannot proceed with request
Yes, Customer said they have permission from the named person
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No, A customer can not change their mind once the order is delivered
Yes, send it back!
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START OVER?
WELL DONE!
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YOU WIN!
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BACK