Want to create interactive content? It’s easy in Genially!
MILLONAIRE QUIZ
Clare Coleman
Created on September 18, 2023
Start designing with a free template
Discover more than 1500 professional designs like these:
Transcript
Who wants to be a DPA expert?
START
GOODLUCK!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Whats GDPR?
General Data Patrol Regulators
General Details Protection Regulation
General Data Protection Regulation
What does GDPR stand for?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
VETA
Its not important, just wing it!
HDX
The IKEA Website
Where would I find the information needed to complete a successful DPA check?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
When you start to create the Resolution
When accessing any customers details or data
Never!
After discussing what the customer ordered
When do I need to complete a full DPA check?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
4. Full name, address, postcode and email/phone number
3. Full name, address & postcode
3. Full name, email & Phone number
3. Full name, address and email
What further information from a named person do I need, once I have asked for the callers name?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
What further information from a non named person do I need, once I have asked for the callers name?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
D. What DPA?
3. Full name, address & Postcode
4. Full name, address and email/phone number
4. Full name, address, postcode and email/phone number
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
Purchase date, last 4 payment card digits and total purchase cost
Full name, address & postcode
What Information would I need to complete a full DPA check from a receipt?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
I dont need to do DPA for receipts!
Store name,purchase date, last 4 payment card digits and total purchase cost
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
Discuss a customer order or case only
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
Nothing!
Discussing & amending a customer order, profile & case
Amend a customer order and case only
After completing a full DPA check with a named customer, what would I be able to help them with?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
No, they didnt say please!
Yes, as the have completed a full DPA check.
Yes, as they said they have permission from the named customer
No, you cannot change the delivery address
I've completed a full DPA check with a non named person, they want to change the address on an order. Could I proceed with the customer request?
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
Yes, as the customer has completed full DPA
I've completed a full DPA check with a non named person, they want to add to an existing order. Could I proceed with the customer request?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
No, We cannot process this request
No, Customer wants to add a futher £1000 of items to the order
Yes, Customer said they have permission from the named person
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
I've completed a full DPA check with a non named person, they want to return a full order. Could I proceed with the customer request?
RIGHT!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
10
Yes, send it back!
No, A customer can not change their mind once the order is delivered
No, We cannot proceed with request
Yes, Customer said they have permission from the named person
WRONG!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
START OVER?
BACK
WELL DONE!
10 50.000 POINTS
9 25.600 POINTS
8 12.800 POINTS
7 6.400 POINTS
6 3.200 POINTS
5 1.600 POINTS
4 800 POINTS
3 400 POINTS
2 200 POINTS
1 100 POINTS
50.000 POINTS
YOU WIN!