MILLONAIRE QUIZ

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Who wants to be a DPA expert?

What does GDPR stand for?

General Data Protection Regulation

A

General Details Protection Regulation

B

General Data Patrol Regulators

C

Whats GDPR?

D

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GOODLUCK!

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WRONG!

Where would I find the information needed to complete a successful DPA check?

The IKEA Website

A

HDX

B

Its not important, just wing it!

C

VETA

D

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When do I need to complete a full DPA check?

After discussing what the customer ordered

A

Never!

B

When accessing any customers details or data

C

When you start to create the Resolution

D

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What further information from a named person do I need, once I have asked for the callers name?

3. Full name, address and email

A

3. Full name, email & Phone number

B

3. Full name, address & postcode

C

4. Full name, address, postcode and email/phone number

D

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4. Full name, address, postcode and email/phone number

A

4. Full name, address and email/phone number

B

3. Full name, address & Postcode

C

D. What DPA?

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What further information from a non named person do I need, once I have asked for the callers name?

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A

Store name,purchase date, last 4 payment card digits and total purchase cost

B

I dont need to do DPA for receipts!

C

D

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What Information would I need to complete a full DPA check from a receipt?

Full name, address & postcode

Purchase date, last 4 payment card digits and total purchase cost

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After completing a full DPA check with a named customer, what would I be able to help them with?

Amend a customer order and case only

A

Discussing & amending a customer order, profile & case

B

C

Nothing!

D

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Discuss a customer order or case only

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I've completed a full DPA check with a non named person, they want to change the address on an order. Could I proceed with the customer request?

No, you cannot change the delivery address

A

Yes, as they said they have permission from the named customer

B

Yes, as the have completed a full DPA check.

C

No, they didnt say please!

D

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Yes, Customer said they have permission from the named person

A

No, Customer wants to add a futher £1000 of items to the order

B

C

No, We cannot process this request

D

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I've completed a full DPA check with a non named person, they want to add to an existing order. Could I proceed with the customer request?

Yes, as the customer has completed full DPA

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Yes, Customer said they have permission from the named person

A

No, We cannot proceed with request

B

No, A customer can not change their mind once the order is delivered

C

Yes, send it back!

D

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I've completed a full DPA check with a non named person, they want to return a full order. Could I proceed with the customer request?

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YOU WIN!

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WELL DONE!

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