Communication Coaching Sessions

Communication Coaching Sessions

wow

Unlocking potential and eliminating abandonment

Go!

What are Communication Coaching Sessions?

• Sale device set up and overview

• Accessory and accessibility changes

• Personalization to fit lifestyle

• Functional activities

• Attendee driven or structured by Product Trainer

Who are the sessions for?

• Users (adults and pediatrics)

• Caregivers
• Aid, nurse, etc.

• SLP/OT/PT

• Anyone in the user's communication circle
• Spouse, children, siblings, grandchildren, friend etc.

Why do we need the Communication Coaching Program?

• Compensate for limited covered sessions with their own SLPs and limited Consumer Trial sessions

• Provide support for lifecycle of the device

• Standout from competitors

• Minimize drop off rates and promote longer engagement

• Ensure that our users are confident and comfortable communicating with their devices

Data

Workflow

How will we identify success?

• Conversion rates of contacted vs scheduled

• Device data
• Reduction of drop off rates
• Comparison of channels
• Iterative changes to workflow

• Implementation of product specific feedback with surveys

How does a customer schedule?

• Link from auto emails

• Personal outreach if no contact/engagement

• Support tab on LG website

Website

Calendar

How does an LG employee request a session for a customer?

• Property in Hubspot

• Please refrain from Slacks messages, huddles, snail mail, owls, or smoke signals

Property

What's next?

• Product driven group sessions
• Potential to push into Virtual Connections
• ~3x a week
• " Thursday at 1pm: Using your device to communicate at the doctors office"
• Asynchronous learning for users/CPs
• Refine workflow based on dx (degenerative/progressive)

Review

• Post sale training is now Communication Coaching

• Sessions are for users, CG's, SLP/OT/PT, anyone in communication circle

• Internal referrals to use property on HubSpot

• Sessions booked externally via website (product support tab)

Questions