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Transcript

Handbook

START

quiz

1

Calibration

Calibration

Audit-the-Auditor

___ is the call listening session conducted to ensure our Call Monitoring Specialists are aligned with the main scorer and with the process.

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2

Sometime

Always

Never

Calibration sessions can be internal or external.

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3

5

10

15

Passing variance in calibration is +/-___%.

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