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Copy - Support

helpdesk

Created on June 22, 2023

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Transcript

Which role/person can you help sponsor?

Start

Four ways to support the individual

Going through the grievance process may cause worry and stress, consider the following to support the individual:

01

Organise the hearing within good time after the concerns has been raised, ensuring that you give the individual at least 48 hours’ notice.

Timely

At the beginning of the meeting check that they have received the invite letter, take time to explain the process, answer any questions that they may have, and go through the evidence that they may have provided.

02

Evidence

Put them at ease, re-assure them that you are approaching the hearing with an open mind, you’re impartial, and will take everything that they say into consideration before making your decision.

03

Reassurance

Read the room – if they appear anxious, emotional, or distressed, offer them additional breaks during the meeting, and take your time when asking questions.

04

Awareness