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Skills and Reward detail

Central Learning Team

Created on May 31, 2023

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Transcript

SME Energy Specialist skills & Reward framework

go!

Pro Pathway

01

To get every ES to pro by the end of the year

Expert Pathway

02

Pro + master of multiple specialisms who coaches & empowers their team

Digital Learnings

Outputs

Guru Pathway

03

Expert + highly qualified with a deep knowledge in a specialism

Class room

Measures

Cusomer happiness pathway's

eXPERT

Guru

Pro

step 4 if needed

  • Working EHU
  • Media group MP
  • Suporting team/family
  • Coaching Feedback
  • Supporting through change
  • Ombudsman end to end
  • Reviewing FCR
  • Partner with other areas
  • Super family support
  • Internal stakeholder management
  • Report / Data

step 1

  • Identifying
  • Raising
  • Effectively managing
  • Fair outcomes
  • No contact process

Duis autem vel eum iriure dolor in hendrerit in

+info

+info

+info

+info

+info

Asparations per team