Skills and Reward detail

SME Energy Specialist skills & Reward framework

go!

Measures

Outputs

Class room

Digital Learnings

Expert + highly qualified with a deep knowledge in a specialism

Guru Pathway

Pro + master of multiple specialisms who coaches & empowers their team

Expert Pathway

To get every ES to pro by the end of the year

Pro Pathway

03

02

01

Cusomer happiness pathway's

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• Identifying
• Raising
• Effectively managing
• Fair outcomes
• No contact process

Pro

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step 4 if needed

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• Ombudsman end to end
• Reviewing FCR
• Partner with other areas
• Super family support
• Internal stakeholder management
• Report / Data

Guru

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• Working EHU
• Media group MP
• Suporting team/family
• Coaching Feedback
• Supporting through change

eXPERT

+info

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step 1

Asparations per team