Want to create interactive content? It’s easy in Genially!
CUSTOMER SERVICE MANUAL
EZZAHAOUY
Created on May 27, 2023
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Transcript
Projet
SobriétéNumérique
Diane Makhsani Marion Fontanié Matteo Pino Hajar Ezzahraouy
Index
Objectives
Requirements
Presentation
Frequently Asked Questions
Difficult Situations
Tips and Advice
Contact
Objectives
Synthesis and organization, the two pillars of presentation
Digital beings
Narrative beings
Social beings
Visual beings
We avoid being part of the content overload in the digital world.
We tell thousands and thousands of stories. ⅔ of our conversations are stories.
We need to interact with one another. We learn in a collaborative way.
We can understand images from millions of years ago, even from other cultures.
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Requirements
Calmly and concisely. Summarize the content.
Write anawesome title
Contextualize your topic
Using an outline, to convey everything in an orderly fashion.
We don’t like to bore. We don’t want to be repetitive. Communicating in the same old ways is boring and doesn’t engage people. We do it differently. We annihilate boredom. We create things the brain likes to consume because they stimulate it.
Show enthusiasm! Breathe deeply and say what you came to say.
After plenty of practice. Improvisation works best when you’re prepared!
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Customer presentation
Write anawesome title
Contextualize your topic
Did you know that Genially allows you to share your creation directly, with no need to download? All ready for your audience to view it from any device and share it anywhere.
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Customer presentation
A boring presentation
A Wow presentation
You know a presentation is boring when you see that your audience is in a daze, no one has understood anything you’ve said.
You know it’s a Wow presentation when you hold your audience’s attention, everyone assimilates the information you’ve shared.
Frequently Asked Questions
You can make an outline to summarize the content and use words that will be imprinted in the memories of your audience.
08:00
If you’re going to present live, we recommend training your voice and rehearsing; the best improvisation happens when you’re prepared!
10:00
Show enthusiasm, smile, and maintain eye contact with your audience..
12:00
Frequently Asked Questions
Situation I
Calmly and concisely. Summarize the content.
Situation II
Using an outline, to convey everything in an orderly fashion.
Situation III
Insert an awesome video
Show enthusiasm! Breathe deeply and say what you came to say.
Write a subtitle here
And use this space to caption it. Multimedia content is essential in a presentation.
Situation IV
After plenty of practice. Improvisation works best when you’re prepared!
Difficult situations
With the Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in
your audience’s minds, or even embed external content to surprise them: Whatever you like!
Here you can put an important title
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They allow you to add additional info
They illustrate what you want to say
They help to break the monotony
Difficult situations
Step 1
Plan
Communicate
Subtitle here
You can add interactivity to your timeline.
Step 2
And animations to make it fun.
Message
Step 3
Structure
Subtitle here
Impress
The important thing is for everything to be suitable for the topic.
Step 4
You can briefly describe what the timeline of your presentation consists of and state the milestones achieved verbally so that no one falls asleep.
And for you to wow your audience.
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Tips and Advice
Advice 1
Advice 4
Generate experiences with your content.
Activate and surprise your audience.
Advice 2
Advice 5
Measure results and experiment.
Make sure your audience remembers the message.
Advice 3
Advice 6
It’s got the Wow effect. Very Wow.
It’s ordered, hierarchical, and structured.
Thank you!
Write an awesome title
When you tell us a story, it excites us, and can even move us, which means that we remember stories up to 20 times more than any other content we consume.