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TM week #20

sade watson

Created on May 18, 2023

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Transcript

Team Meeting week #20

By licwat

Agenda

1. PP actions

2. PMTC autorep

3. Manual uploads

4. Deadline tasks

5. Q & A

Payment Portal Actions

PMTC BAMS DiscoverAmexSYNC

  • Write-Off
  • Represent

Discover

Amex

  • Write-Off
  • Represent
  • Write-Off
  • Represent when SLA is less than 5 days.

PMTC

BAMS

BAMS EU:- Write-Off- RepresentBAMS NA: - Write-Off- Represent when SLA is less than 5 days.

Autorep-PMTC

The Payment processor has enough information to procceed with a pre arbitration created by the PP for Amazon.

When we found these notes in PMTC, there will be no actions available in the menu to upload documents or accept the dispute.

¿How does it look?

Steps to follow:

  • Once you have determined that an autorep is present, we'll need to change the dispute status to RESOLUTION WAIT at dispute level.
  • Open the dispute at dispute level, click on "Take and action" and select "Update dispute status"
  • Click on "Rollup dispute status"
  • Select "Resolution wait"
  • Leave clear annotations

Deadline tasks

This is a system notification that is sent when a dispute is close to its expiration date but the rep doc hasn't been uploaded to the payment processor.

Thank you!

Q & A