Reflection Tool V2

Reflection tool

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Intro

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Welcome Nextie!As we continue on the journey of creating a sustainable future and building enduring capability, pushing ourselves to reach new heights as leaders and inspiring our teams and the customers we serve, it's important we take the time to look ourselves in the mirror and reflect where we are on our leadership path and where do we want to be?What does this mean for you? The Reflection Tool has been designed to help every leader look at their present reality and be curious about their growth and ask themselves questions like: What can I learn from this person or this situation, or when dealing with complicated issues to have the humility to ask themselves: What if I'm wrong? If there's one thing to remember about Leadership is the fact that the learning never ends.For the tool to be effective, we really need to take as much time as we need when using the tool and really be honest with ourselves, be brave enough to say: I don't know or I've not mastered this... yet.

Environment and Culture

This section helps you reflect on the environment that you're developing for your team and the culture that you're promoting within your team.

Succeed or Fail Fast Mentality

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Succeed or Fail Fast Mentality

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Succeed or Fail Fast Mentality

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Succeed or Fail Fast Mentality

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Embraces a Culture of Learning

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Embraces a Culture of Learning

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Human

This section helps you reflect on your current reality when it comes to all people aspects starting from building trust, coaching effectively and managing difficult people conversations.

Building Relationships

Key

This question refers to: Understanding the importance of knowing your team, creating an environment where everyone is comfortable sharing vulnerabilities, including yourself.

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Building Relationships

Key

This question refers to: Understanding the difference between Fixed and Growth Mindsets and methods to encourage a growth mindset in others

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

High Performance Culture

Key

This question refers to: Being aware of the short, medium & long term priorities; understanding the importance and urgency of tasks and being able to set effective goals

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

High Performance Culture

Key

This question refers to: Starting with 'Why' & being able to clearly articulate the context around decisions, goals, processes etc.

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

High Performance Culture

Key

This question refers to: Being able to facilitate open debates to make everyone feel heard, gaining commitment and being able to run a meeting effectively

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

High Performance Culture

Key

This question refers to: Coaching is unlocking a person's potential to maximise their own performance. Coaching is not guiding, teaching or giving feedback.

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

High Performance Culture

Key

This question refers to: Understanding techniques for how to deliver constructive feedback which are is tailored to the individual in order to achieve the desired outcome

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Principled Decision Making

Key

This question refers to: Understanding the difference between values & principles and how your personal principles act as your moral compass when dealing with others

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Principled Decision Making

Key

This question refers to: Taking the time to understand the whole situation and not jumping to conclusions or making judgements without having all the facts

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Principled Decision Making

Key

This question refers to: Handling difficult conversations quickly and effectively; striving to resolve issues informally at the earliest opportunity

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Principled Decision Making

Key

This question refers to: Calibrating regularly with peers and manager, seeking input and being open to challenge

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Principled Decision Making

Key

This question refers to: Being aware of the formal processes, where to find and how to use the resources available, understanding when and how to escalate for support

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Technical

This section helps you reflect on the current level of knowledge surrounding the multiple systems that we have to use on a daily basis to lead our teams and serve our customers. Reflecting on leading a UT and being an UA is also included here.

Commercial Awareness

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Commercial Awareness

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Commercial Awareness

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Commercial Awareness

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Commercial Awareness

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Kraken

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Kraken

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Kraken

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Kraken

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Intercom

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Intercom

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Intercom

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Scheduling Tool

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Khoros

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Khoros

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Khoros

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Text Expander

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Text Expander

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Text Expander

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Tableau

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Tableau

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Tableau

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Workday ( HR & Learning )

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Officevibe

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Officevibe

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Officevibe

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Officevibe

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Officevibe

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Pulse, Twilio & Telephony Infrastructure

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Pulse, Twilio & Telephony Infrastructure

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Pulse, Twilio & Telephony Infrastructure

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Slack

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Slack

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Slack

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Slack

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Chattermill

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Base

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Service Desk

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Website & E.ON Next App

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

G-Suite

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Leading a Universal Team

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Being a Universal Agent

Key

Starting Out - May be new to the topic or role. Currently unaware of individual capability or hasn't had the opportunity to practice/ demonstrate the behaviour or skill. Doing It - Has a good understanding of the topic. Demonstrates the behaviour/ can use the tool to do the job sufficiently. May be seen as a subject matter expert. Smashing it - Has a deep knowledge of the topic. Can coach others to standard. Seen as a master of the topic/skill and a role model.

Thank you