GlobalSign Company Overview

GlobalSign Company Overview

Welcome to GlobalSign!

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Introduction

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GlobalSign, The Identity Authority

For over 25 years, we have proven our worth as a leader in digital identities and as partners to our global customers, giving them access to the advice and expertise that ensures they can trust they have made the right choices to build their own long history of success.

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Index

Leadership Team

Office locations

GlobalSign History

One GlobalSign Way

GlobalSign Products and Solutions

Vision, Mission and Values

Index

GMO Internet Group

GlobalSign Corporate Video

Venture Spirit Declaration

Recap

GlobalSign History

GlobalSign History

FROM OUR EVOLUTION TO YOURS

Acquisition by GMO Group

Founded in Belgium

Certificate Automation Manager

Since its debut at RSA, the Auto Enrollment Gateway, has evolved into a multi-platform and protocol solution, providing full automation and lifecycle management of certificates for a wide range of enterprise endpoints and use cases.

GMO Internet Group is one of the largest Internet companies in Japan.

We’re proud to be one of the first Certificate Authorities.

GlobalSign History

Yesterday. Today. Tomorrow.

As your needs change and grow, we’ll be right there with you. We’re in it for the long haul.

10M Signatures & Counting

IoT Group Formed

Introducing Atlas

With the emergence of IoT, GlobalSign recognized the need for a dedicated product team to serve the unique requirements of IoT security.

We surpassed 10 million digital signatures applied using our enterprise digital signing service (DSS), and went on to more than double it in 2020.

A high-powered, high-volume certificate platform like no other.

GlobalSign is 25!

Video

In 2021 GlobalSign celebrated 25 years in the security industry, making it the world’s longest-operating CA. The company has grown from just a few employees in 1996 to becoming one of the world’s top CAs.

Quiz!

Quiz

GlobalSign Offices

GlobalSign Offices

Globally Distributed Functional Group

Quiz!

Quiz

Leadership Team

Leadership Team

Minoru Karasawa

Ichiro Chujo

Koji Takenobu

Chief Operations Officer Board Member

Chief Executive Officer Board Member Co-founder of Japan Entity

Chief Technology Officer Board Member

• Client Services
• Vetting
• Technical Support
• iDaas

• Engineering​
• Product Development​

• Innovation
• Business Planning

• Business Planning
• Finance
• Fulfillment

Leadership Team

Carolyn Oldenburg

Lila Kee

Arvid Vermote

Chief Information Security Officer

Chief Product Officer Board Member

Chief Legal Officer

• Legal
• Global Talent Management
• Learning and Development

• Product Management
• Product Marketing
• Product Delivery
• IoT

• IT Operations​
• Web Development​
• Operational Governance​
• Compliance​
• Data Protection​

Leadership Team

Katsuo Chujo

Henry Krumins

Head of Sales and Marketing - WestBoard Member

Head of Sales and Marketing - APAC Board Member

• Sales
• Marketing
• Business Planning

• Sales
• Marketing

Regional GM

Ichiro Chujo General Manager Singapore

Lila Kee General Manager Americas

Katsuo Chujo General Manager Japan HQ

Laurence PawlingGeneral Manager EMEA

Harry Zha General Manager China

Aditya Anand General Manager IN and AE

Dmitry Ryzhikov General Manager Russia

Jerry Tan General Manager Philippines

Department Overview

Department Overview

Global Learning and Development

Global Talent Management

• Self-learning Culture
• Organisational Alignment
• Self-directed Learning
• Leadership Development
• Organisation-wide Knowledge Sharing
• Content/course creation and delivery
• Learning management systems
• Learning and development analytics and reporting

• Talent management strategy
• Organization development and design
• Workforce planning
• Succession planning
• Job evaluation and global grading system
• Automation and AI
• People analytics and reporting
• Resourcing strategy
• Organizational culture
• Employee branding

Department Overview

Local Human Resources

Legal

• Policy, regulation and law related to employment
• Recruitment and retention
• Employee lifecycle (onboarding to offboarding)
• Reward and recognition, including benefits
• Payroll
• Performance management
• Absence management
• Employee relations (grievances, disciplinaries, terminations)
• Health and Safety
• Equality, diversity and inclusion
• People analytics and reporting for entity
• Employee and line-manager support

• Legal support and advice for organization
• Transaction Support
• Mitigate legal risk
• Ensure compliance with laws
• Contract drafting and negotiation
• Intellectual property management
• Litigation management

Department Overview

Fulfillment

Finance

• Process customers invoices and credit notes in accounting system
• Maintain SCB balances in GCC
• Chase customer balances due and process receipts in accounting system
• Perform revenue recognition calculations
• Provide support to customers i.e dealing with queries
• Key financial control area (financial compliance)
• Provide support for audits and financial management

• Process supplier invoices and payments to suppliers
• Process financial transactions within accounting system
• Month end closing process
• Provide key management financial information and KPI data.
• Key financial control area (financial compliance)
• Provide support for audits and financial management
• Prepare annual budget
• Dealing with various tax authorities (VAT, corporate tax, payroll tax, etc)

Department Overview

Sales Engineering

Sales

• Technical Support of Sales team customer engagement and initial customer onboarding
• Technical demonstrations of company's products and solutions
• Proof of concept demonstrations and solution refinement to customer's infrastructure or planned projects
• Technical Support of trable shooting for existing customer
• Product training for sales rep from tecnical perspective

• Company Sales revenue generation
• Meeting and exceeding company sales targets
• Customer engagement, onboarding and account management
• Prospecting and promotion of company's products & solutions
• New account / revenue growth generation

Sales Strategic Enterprise

• Customer engagement, onboarding and account management of company's most significant direct sales accounts:

1) by revenue2) by strategic alignment with company's growth goals (e.g. tech alliances)

Department Overview

Marketing

Creative

• Brand communication and company product & solution promotion
• Prospective customer interest engagement and lead generation
• Search Engine Optimisation and Search Engine Marketing and analysis
• Campaign creation, promotion, lead capture and nuturing
• Brand evolution and market place adaptation

• Direction and Creation of marketing contents (Web/Design/Video ,etc)
• Branding from design perspective

Department Overview

Product Delivery

Product Management

• Communicates and executes upon the 'Product Goal'
• Gathers requirements from stakeholders in line with EPICs from PM
• Creates and prioritises user stories and tasks
• Manages the product backlog
• Communicates with development teams to ensure understanding of requirements
• Ensures the final product meets the needs of users and stakeholders
• Provides updates and progress reports to stakeholders

• Understand the market trends and overall business and regulatory lanscape and gather market feedback from customers and Sales
• Set out Goals and stratergy for the product and defines vision for the product understanding both business and technical elements
• Defines and owns roadmap of the product based on stratergy, goals, opportunities and regulatory changes
• Define EPICs for development
• Work with Product Delivery for implementation and execution of the defined EPICs
• Reponsible for working with stakholders and Business enablement for enabling changes for the customers and internal stakeholders
• Work with PMM to enable successful product launches

Department Overview

Product Marketing

• Create plans to effectively position and promote products in the market which is aligned with PM strategy.
• Analyze market trends, customer needs, and competitor to identify opportunities and challenges.
• Segment target markets and define user and buyer personas to tailor messaging and outreach efforts.
• Craft persuasive messaging and value propositions that resonate with the target audience.
• Work closely with PM/POs, development, sales, and marketing teams to align efforts and achieve common goals.
• Track key performance metrics, gather feedback, and analyze results to iterate and improve future marketing efforts.

Department Overview

Operational Governance - Privacy & Governance

Operational Governance - Security

• Ensure GlobalSign assets are adequately protected
• Maintain GlobalSign's security framework and certification
• Ensure customer confidence in GlobalSign's security posture
• Respond to security incidents

• Ensure the personal information of GlobalSign employees, customers and other third parties is independently and adequately protected
• Conduct general risk governance, third party risk management accross the firm
• Represent GlobalSIgn and interact with parent firm and other external parties

Operational Governance - PKI Compliance

Internal Audit

• Conduct internal audits on various internal processes and departments based on external requirements, risk management and board input
• Report on internal audit findings to the board
• Interact with external regulation-driven audits such as J-SOX

• Ensure GlobalSign's CA practices are operated in accordance and compliance with relevant industry and legislative requirements
• Maintain a control framework that protects the integrity of GlobalSign's CA operations and keys
• Oversee execution of operational processes

Department Overview

Web Development

IT Operations

• Develop and maintain the public marketing websites
• Operate the infrastructure of our public marketing platforms

• Support and resolve employees' IT issues
• Operate the business operations supporting IT infrastructure (laptops, authentication & communication infrastructure) and cloud services (intranet, collaboration, communication)

IT Development

• Develop necessary platforms and services to support business operations including critical CRM and vetting functions
• Administer and operate the SalesForce platform

Department Overview

Infrastructure

Innovation

• Build and operate the infrastructure for customer-facing services globally (e.g. portals and issuance/signature/time-stamping services across both GCC and Atlas), ensuring the highest service levels and availability for our customers.
• Managing equipment lifecycle across 3 GlobalSign-managed secure data centre locations (UK, SG, JP) as well as cloud-based and "SaaS" solutions globally.
• Supporting customer-facing PKI, e.g. working with Key Manager and Operational Governance on key and certificate lifecycle management, reporting, and audit tasks.

• Product Research into new markets and technologies
• Creation of new product visions for new revenue streams
• Technical Proof of concept work on potenial new products

Tech Engineering

• Atlas Engineering
• Building out the Atlas platform to meet our customer needs for the future
• Supporting TLS/Client/Signing/IoT/SMIME and more certificate types
• Cloud signing service
• Time Stamping service
• Core CA Infrastructure (OCSP/CRL)
• Support Partner/Reseller product model
• Develop and maintain GlobalSign’s legacy platform (GCC)

QA

• Part of Engineering Team
• Working with development to ensure all products meet requirements
• Ensuring our products meet our defined standards

Department Overview

Customer Experience

Business Planning

• Customer Centricity: CX uses customer research methods to gather actionable customer insights to guide product and service optimization to increase customer satisfaction and loyalty.
• Cross-Functional Collaboration: The four CX Guilds unite key contributors from across the company's departments, using best-practice collaboration methods to break down silos and solve complex problems.
• Data-Driven Decision Making: CX combines many sources of qualitative and quantitative customer information to empower strategic decision makers to make balanced customer-focused decisions.
• Metrics-Driven Optimization: CX engages in formalized measurement of customers' experiences to create 'north star' metrics around key topics like engagement and satisfaction.
• Continuous Improvement: CX focuses on perpetual improvement, ensuring GlobalSign's products, services, and experiences are always consistently high quality and aligned with customers' expectations.

• Planning and promotion of business growth in collaboration with GS Global functions and all GSKK internal divisions
• Identify and develop new GSKK businesses in collaboration with other functions and divisions, and establish a framework for commercialization and sales
• Develop new markets and customer segments in Japan through research and analysis of new service concepts and the Japanese market, case studies, POCs, demonstrations, test marketing, etc. in collaboration with the CTO/CPMO
• Participate in external organizations in Japan and abroad to gather information and enhance GSKK's presence

Department Overview

Customer Experience

Business Planning

• Customer Centricity: CX uses customer research methods to gather actionable customer insights to guide product and service optimization to increase customer satisfaction and loyalty.
• Cross-Functional Collaboration: The four CX Guilds unite key contributors from across the company's departments, using best-practice collaboration methods to break down silos and solve complex problems.
• Data-Driven Decision Making: CX combines many sources of qualitative and quantitative customer information to empower strategic decision makers to make balanced customer-focused decisions.
• Metrics-Driven Optimization: CX engages in formalized measurement of customers' experiences to create 'north star' metrics around key topics like engagement and satisfaction.
• Continuous Improvement: CX focuses on perpetual improvement, ensuring GlobalSign's products, services, and experiences are always consistently high quality and aligned with customers' expectations.

• Planning and promotion of business growth in collaboration with GS Global functions and all GSKK internal divisions
• Identify and develop new GSKK businesses in collaboration with other functions and divisions, and establish a framework for commercialization and sales
• Develop new markets and customer segments in Japan through research and analysis of new service concepts and the Japanese market, case studies, POCs, demonstrations, test marketing, etc. in collaboration with the CTO/CPMO
• Participate in external organizations in Japan and abroad to gather information and enhance GSKK's presence

Department Overview

CS Operations

Vetting

• Always seeking improvements in all that we do
• Guardians of GlobalSign's trust
• High attention to dtail
• Solution based culture
• Fact based - not afraid to challenge
• Adapting to change with collaboration and positivity

• Supports and underpins Client Services Vetting and Support departments
• Change and Project Management
• Process and Procedural Support
• Creates and provides training to Client Services
• Continuous Service Improvements
• Audit and QA
• Investigates improvements to working practices

Technical Support

IDaaS

• Multi-lingual Customer Support
• Troubleshooting, escalating, bug ticket raising
• Major Incident Assessement Team (raising and escalating incidents)
• Knowledge sharing
• Cross-departmental collaboration
• 24/7 Support (Premium)
• Support website

• Development
• QA, marketing
• Sales activities for GMO TrustLogin (a cloud service that enables bulk management of IDs and passwords
• Single Sign-On to various cloud apps
• Enhanced security) (sold in Japan only)

Department Overview

Global QA

• Ensure that the Client Services department are compliant with both external regulations and internal processes, policies and procedures
• Review and monitor standards across Client Services functions
• Monitor the Certificate Authority industry identifying opportunities for Client Services related improvements and investigations
• Act as a liaising function between PACOM5 and Client Services to drive change in an effective and timely manner

Vision, Mission and Values

GlobalSign Mision and Vision

Mission

Vision 35

Be the global identity authority providing security, convenience and trust through digital identities for everyone and everything

GlobalSign Values

Trust is everything in our business

• Rigorously apply best practice to managing our customers’ trusted identities
• Demonstrate Integrity and trust, being as open as possible with all of our dealings internally and externally

We deliver value, and excellence in service.

• Provide creative and innovative solutions to business needs
• Drive business value and cost effectiveness
• Delight our customers with superlative service

Our Staff are our most valuable asset.

• Treat people fairly and well, demonstrate respect and embrace diversity
• Excite, unleash and support the passion, creativity and innovative spirit within our staff
• Provide tools, systems and training that facilitate effective business
• Communicate and collaborate with shared goals to achieve success

One GlobalSign Way

One GlobalSign Way

One GlobalSign Way

Quiz!

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GlobalSign Products and Solutions

GlobalSign Products and Solutions

Certificate Management & Automation

Document Signing

Custom CA/ Private PKI

Document Signing Service (DSS)

Atlas - Digital Identity Platform

Dedicated Intermediate CA

Managed PKI

Qualified Signing Services (QSS)

Trusted Root

Link

Qualified Trust Seals by DSS

ACME

GMOSign

Certificate Automation Manager

Digital Signing Services

Atlas Discovery

Adobe Approved Trust List (AATL) Signatures

PKI for DevSecOps

Post Quantum Computing

Advanced vs Qualified

eIDAS Certificates

PSD2

GlobalSign Products and Solutions

Website and Server Security (SSL/TLS)

Access Control Authentication

Signing Certificates

User Authentication

SSL/TLS

Document Signing Solutions (see previous slide)

Mobile Device Authentication

Managed SSL

Email Security (S/MIME)

Cloud SSL

EV Code Signing Certificates

Machine and Server Authentication

GlobalSign Products and Solutions

Internet of Everything

Compliance

IoT Identity Platform

NAESB

IoT Edge Enroll

FDA Certificates

Belgian Government Services

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GlobalSign Corporate Video

GlobalSign Corporate Video

Video

As one of the world’s most deeply-rooted certificate authorities, GlobalSign is the leading provider of trusted identity and security solutions enabling businesses, large enterprises, cloud-based service providers, and IoT innovators worldwide to conduct secure online communications, manage millions of verified digital identities and automate authentication and encryption. Its high-scale PKI and identity solutions support the billions of services, devices, people, and things comprising the IoT.

GMO Internet Group

GMO Internet Group

GMO Internet Group Profile

Please click here if you want to know more about GMO Group Companies

GMO Internet Group

Dream

What are we committed to?To be the dominant No.1 in the Internet industry.

Vision

How do we achieve success?Amidst the Digital and ICT revolution, we must concentrate our resources on developing Internet infrastructure that supports our products and services while bringing smiles and inspiration to our customers. As a result, we will achieve greater profits.

Philosophy

Why do we exist?Our mission is to contribute to the society by enriching the Internet experiences, creating new Internet cultures and industries, and bringing smiles and inspiration to our customers.

Internet for Everyone

Venture Spirit Declaration

• This was created in 1995.

• Sets out group-wide values to align all partners into the same direction and objectives

• Three key themes: Dream, No.1, Smile

• Dream: To become a truly global company that represents Japan by 2051
• No.1 services and human talents are required to achieve the Dream
• Happy smiling staff and customers enable us to achieve the Dream

• Comprised of Preface, Commitment, Mission, Vision and Outlook.

• All partners are advised to recite the declaration at least more than once per month.

Please refer to this link for copy of Venture Spirit Declaration and other GMO-ism documents. https://globalsign.sharepoint.com/sites/GlobalSignLearningCentre/SitePages/GMO-ismTraining_CorporateMissionsandVisionsinGMOgroup.aspx

Recap

Recap

• GlobalSign’s core Strategy is to be the global identity authority. Everyone has a role to play in executing this strategy.

• GlobalSign is a part of GMO Internet under Internet Infrastructure business segment, which aims to become a globally renowned IT company by 2051. GlobalSign has a role to play in executing this strategy.

• The consistent value (both at GS level and at GMO level) is that our human talents are the most important assets.

• It is important for all GlobalSigners to demonstrate all the behaviours in One GlobalSign Way.

Thank you