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UT - Data Pack
Central Learning Team
Created on April 6, 2023
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Transcript
Leading a Universal Team
Data
start
The How
The Context
The What
The Why
Data
Resource Planning
Data Obsessed
Customer Demographics
Info
Resource Planning
Every high performing team or organisation will have a plan of action which will be dictated by the leader and communicated in advance to the team. In E.ON Next, it’s the responsibility of the team leader to create and communicate that schedule with their own team before every day starts.
Reflection Time
Case Study
Info
Data obsessed
The future is built around data, and for a Universal team, having the most up to date, relevant, and easy to understand data makes the difference between achieving the collective goals and offering the highest quality experience for the people that are being served.
Reflection Time
Case Study
Info
Customer Demographics
In the context of a Universal Team, understanding the demographics of their customer database leads to building better relationships with those customers and a better understanding of what our customers actually need as the demographics are able to provide a detailed view of specific characteristics of the portfolio of customers a universal team is serving.