How to Write a Professional Email

How to Write a Professional Email

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Hey there, I'm Devin! It's a normal work day. I'm here taking care of business.

Let's see here... Am I supposed to capitalize the subject line or no?

And what's the best greeting? I want to be professional, but not stuffy...

Do I indent the paragaphs? And how do I break the bad news to the marketing staff?

I'm so lost... What do I do?!?!?!?

Oh yes, I still need to send that email to the marketing department!

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​This course defines 'professional email' as any type of email that would be sent in the workplace, whether the drafter be a CEO, supervisor, HR personnel, entry-level employee, or potential employee.

This interactive course is the solution for anyone looking for guidance on how to construct a professional email.

Covered in this course are the different types of emails and the methods in which to approach them, plus formatting and professional language conventions.

Don't fret!

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COURSE CONTENT

Professional Email Types

Direct and Indirect Methods

Formatting

Professional Language

Email Structure

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Objectives

COURSE OBJECTIVES

Identify the 3 types of emails.

Identify proper uses for direct and indirect methods.

Identify proper formatting conventions in emails.

Identify professional language conventions in emails.

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Professional Email Types

Click on each picture below to learn about the different types of emails in professional email writing.

Request & Reply

Confirmation

Informative

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Direct & Indirect Methods

Click on each image below to learn about the direct and indirect methods of professional email writing.

Direct

Indirect

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Formatting

Click on each blue square below to learn professional email formatting conventions for each email component.

Subject Line

Greeting

Body Paragraphs

Lists

Bold, Underline, Italics

Sign-offs

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Professional Language

Click on each blue square below to learn professional email language conventions for each email component.

Subject Line

Greeting

Body Paragraphs

Sign-offs

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Email Structure

Putting it all together!

Click on each information icon below to view each email structure by type and method, along with an example of each.

INDIRECT

DIRECT

Informative

Request & Reply

Confirmation

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Quiz Time

How would you feel about a little quiz to test your knowledge?

Don't worry, you can skip right over it if you don't want to take it!

YES, SURE

No, THANKS

Question 1

Which of the following would be appropriate email structure for announcing a company-wide pay freeze?

Build up to the bad announcement by detailing background information and the reasoning for the freeze.

Rip off the bandaid by announcing the bad news directly, then be sure to give good news of some sort.

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Question 2

Which of the following would be appropriate email structure for detailing a new 'positive' company policy?

Build up to the details by giving background information and the reasoning for the new policy.

Simply make the announcement and then explain the details concerning the new policy.

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Question 3

A hopeful employee emails a company. Which of the following greetings is formatted correctly?

To Whom It May Concern,

To whom it may concern,

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Question 4

Should body paragraphs in a professional email be indented?

Yes

No

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Question 5

When is it okay to use text speak and slang in a professional email?

If you are very familiar with the recipient.

They should never be used in a professional email.

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Done! How did you do?

Do you feel confident in your ability to draft professional emails? Remember to following the methodology, formatting, and language guides in this course, and you will do great!

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Thank you for your participation!

THE END

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