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How to Write a Professional Email

Traci Johnson

Created on October 14, 2022

This interactive course covers the different types of professional emails and the methods in which to construct them, as well as professional formatting and language conventions.

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Transcript

Start

How to Write a Professional Email

Let's see here... Am I supposed to capitalize the subject line or no?
Oh yes, I still need to send that email to the marketing department!
Hey there, I'm Devin! It's a normal work day. I'm here taking care of business.

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I'm so lost... What do I do?!?!?!?
Do I indent the paragaphs? And how do I break the bad news to the marketing staff?
And what's the best greeting? I want to be professional, but not stuffy...

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Covered in this course are the different types of emails and the methods in which to approach them, plus formatting and professional language conventions.
​This course defines 'professional email' as any type of email that would be sent in the workplace, whether the drafter be a CEO, supervisor, HR personnel, entry-level employee, or potential employee.
This interactive course is the solution for anyone looking for guidance on how to construct a professional email.
Don't fret!
COURSE CONTENT

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Email Structure

Formatting

Professional Language

Direct and Indirect Methods

Professional Email Types

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COURSE OBJECTIVES

Identify professional language conventions in emails.

Identify proper formatting conventions in emails.

Identify proper uses for direct and indirect methods.

Identify the 3 types of emails.

Objectives

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Professional Email Types

Click on each picture below to learn about the different types of emails in professional email writing.

Confirmation
Request & Reply
Informative

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Indirect

Direct

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Click on each image below to learn about the direct and indirect methods of professional email writing.

Direct & Indirect Methods

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Sign-offs
Body Paragraphs
Lists
Bold, Underline, Italics
Greeting
Subject Line

Click on each blue square below to learn professional email formatting conventions for each email component.

Formatting

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Sign-offs
Body Paragraphs
Greeting
Subject Line

Click on each blue square below to learn professional email language conventions for each email component.

Professional Language

Putting it all together!

INDIRECT
DIRECT

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Confirmation
Request & Reply
Informative

Next

Click on each information icon below to view each email structure by type and method, along with an example of each.

Email Structure

How would you feel about a little quiz to test your knowledge?

Don't worry, you can skip right over it if you don't want to take it!

Quiz Time

YES, SURE

No, THANKS

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Rip off the bandaid by announcing the bad news directly, then be sure to give good news of some sort.

Which of the following would be appropriate email structure for announcing a company-wide pay freeze?

Build up to the bad announcement by detailing background information and the reasoning for the freeze.

Question 1

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Simply make the announcement and then explain the details concerning the new policy.

Which of the following would be appropriate email structure for detailing a new 'positive' company policy?

Build up to the details by giving background information and the reasoning for the new policy.

Question 2

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To whom it may concern,

A hopeful employee emails a company. Which of the following greetings is formatted correctly?

To Whom It May Concern,

Question 3

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No

Should body paragraphs in a professional email be indented?

Yes

Question 4

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They should never be used in a professional email.

When is it okay to use text speak and slang in a professional email?

If you are very familiar with the recipient.

Question 5

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Do you feel confident in your ability to draft professional emails? Remember to following the methodology, formatting, and language guides in this course, and you will do great!

Done! How did you do?

Home

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THE END

Thank you for your participation!