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Dealing with complaints I
Markus Schicketanz
Created on May 19, 2022
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Transcript
Dealing with complaints
Dealing with complaints
Question 1/5
It would be very kind of your if you could
I hope that we could resolve the problem
There seems to be a problem…
Polite request of a favour
Polite complaint
Dealing with complaints
Question 2/5
Unless we receive ... we will have to cancel...
I am sorry to inform you that there seems to be ...
This is entirely your fault
Polite reply
Dealing with complaints
Question 3/5
On behalf of our company, I offer sincere apologies to you…
No, I can’t help you…
So, is that everything then…
Polite reply
Dealing with complaints
Question 3/5
On behalf of our company, I offer sincere apologies to you…
No, I can’t help you…
So, is that everything then…
Impolite reply
Dealing with complaints
Question 4/5
This is not our problem…
We regret to inform you…
I was concerned to learn about your problem…
Polite suggestion
Dealing with complaints
Question 5/5
This is not our problem
There is nothing we can do for you, I am awfully sorry
We could offer you a free ... to compansate your losses
Congratulations!
Dealing with complaints
Results
try again!
Wrong!