Dealing with complaints I
Markus Schicketanz
Created on May 19, 2022
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Transcript
Dealing with complaints
Polite request of a favour
There seems to be a problem…
I hope that we could resolve the problem
It would be very kind of your if you could
Question 1/5
Dealing with complaints
This is entirely your fault
I am sorry to inform you that there seems to be ...
Unless we receive ... we will have to cancel...
Question 2/5
Dealing with complaints
Polite complaint
So, is that everything then…
No, I can’t help you…
On behalf of our company, I offer sincere apologies to you…
Question 3/5
Dealing with complaints
Polite reply
So, is that everything then…
No, I can’t help you…
On behalf of our company, I offer sincere apologies to you…
Question 3/5
Dealing with complaints
Polite reply
I was concerned to learn about your problem…
We regret to inform you…
This is not our problem…
Question 4/5
Dealing with complaints
Impolite reply
We could offer you a free ... to compansate your losses
There is nothing we can do for you, I am awfully sorry
This is not our problem
Question 5/5
Dealing with complaints
Polite suggestion
Results
Dealing with complaints
Congratulations!
Wrong!
try again!