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MS - Foundation 6
Michelin team
Created on April 4, 2022
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Transcript
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
KPI's
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
You look at the monthly customer delivery tracking indicator.
You compare the monthly report with the results of the previous months.
How can you be sure?
You take into account possible seasonal factors and identify the impact of external disturbances.
You think about how to improve the representativeness of your indicator.
See the result
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You compare the monthly report with the results of the previous months.
You take into account possible seasonal factors and identify the impact of external disturbances.
You think about how to improve the representativeness of your indicator.
See the result
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
How can you be sure?
You take into account possible seasonal factors and identify the impact of external disturbances.
You look at the monthly customer delivery tracking indicator.
You compare the monthly report with the results of the previous months.
You think about how to improve the representativeness of your indicator.
See the result
You think about how to improve the representativeness of your indicator.
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You compare the monthly report with the results of the previous months.
You take into account possible seasonal factors and identify the impact of external disturbances.
See the result
KPI's
You compare the monthly report with the results of the previous months.
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You take into account possible seasonal factors and identify the impact of external disturbances.
You think about how to improve the representativeness of your indicator.
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
How can you be sure?
You think about how to improve the representativeness of your indicator.
Well done for your ideas! Let's see what happens next...
You look at the monthly customer delivery tracking indicator.
You compare the monthly report with the results of the previous months.
You take into account possible seasonal factors and identify the impact of external disturbances.