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MS - Foundation 6
Michelin team
Created on April 4, 2022
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Transcript
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You take into account possible seasonal factors and identify the impact of external disturbances.
You look at the monthly customer delivery tracking indicator.
You think about how to improve the representativeness of your indicator.
You compare the monthly report with the results of the previous months.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You take into account possible seasonal factors and identify the impact of external disturbances.
You look at the monthly customer delivery tracking indicator.
See the result
You compare the monthly report with the results of the previous months.
You think about how to improve the representativeness of your indicator.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You take into account possible seasonal factors and identify the impact of external disturbances.
See the result
You think about how to improve the representativeness of your indicator.
You compare the monthly report with the results of the previous months.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You take into account possible seasonal factors and identify the impact of external disturbances.
See the result
You think about how to improve the representativeness of your indicator.
You compare the monthly report with the results of the previous months.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You look at the monthly customer delivery tracking indicator.
You take into account possible seasonal factors and identify the impact of external disturbances.
See the result
You compare the monthly report with the results of the previous months.
You think about how to improve the representativeness of your indicator.
Case study
KPI's
The month has just ended. The team has invested a lot in the last few weeks. You have the feeling that you have better responded to customer requests.
How can you be sure?
You take into account possible seasonal factors and identify the impact of external disturbances.
You look at the monthly customer delivery tracking indicator.
You think about how to improve the representativeness of your indicator.
You compare the monthly report with the results of the previous months.
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