SOFTSKILLS+
Cool Down Crew: Conflict Solvers
Start
Welcome to our new learning adventure, where you will learn how to improve your communication skills and hopefully have fun while doing it!
Next
Game Instructions
- 👀Look at the different scenarios and answer the questions based on what you see.
- 👆Tap or click to choose answers or actions.
- 🎯Use what you have learned to help Jay solve the problem in a calm and peaceful way.
- ☑ If you make a mistake, that’s okay, you can try again to improve your solution.
Next
Jay is walking in the school hall and accidentally bumps into another student. The student drops his books on the floor and looks upset. They react with frustration and seem angry.
Next
Jay tries to explain, but they’re both upset.
Next
Jay takes a deep breath and says, “I’m really sorry.” They both smile and pick up the books together.
Next
Let’s help Jay learn what a conflict looks like and how it can be fixed! Flip the cards to find out!
Situation 1
Title
Situation 2
Title
Start of Problem (disagreement)
Use this side to give more information about a topic.
Getting Worse (escalation)
Use this side to give more information about a topic.
Subtitle
Jay bumps into the student.
Subtitle
The student looks angry.
Situation 3
Title
Situation 4
Title
Feeling Upset (conflict)
Use this side to give more information about a topic.
Making Up (resolution)
Use this side to give more information about a topic.
Subtitle
Jay tries to explain.
Subtitle
They smile and pick up the books together
Next
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and their project partner aren’t talking to each other.
They had an argument about how to do their group work, and now both of them feel upset because they think the other isn’t listening.
Great job! Jay stayed calm and respectful during the conflict. You’ve learned how to recognise the different stages of a conflict and how to solve problems peacefully. Try using your Cool Down Crew skills in real life whenever things get tense!
Key Concepts
- Learn to recognise the different stages of a conflict and the warning signs before it turns into a problem.
- When people disagree, it’s important to stay respectful while trying to fix the issue.
- Try to understand a fair solution, that works well for everyone involved.
Igra 3: Miroljubiva ekipa – rješavanje sukoba
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Created on June 26, 2026
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Transcript
SOFTSKILLS+
Cool Down Crew: Conflict Solvers
Start
Welcome to our new learning adventure, where you will learn how to improve your communication skills and hopefully have fun while doing it!
Next
Game Instructions
Next
Jay is walking in the school hall and accidentally bumps into another student. The student drops his books on the floor and looks upset. They react with frustration and seem angry.
Next
Jay tries to explain, but they’re both upset.
Next
Jay takes a deep breath and says, “I’m really sorry.” They both smile and pick up the books together.
Next
Let’s help Jay learn what a conflict looks like and how it can be fixed! Flip the cards to find out!
Situation 1
Title
Situation 2
Title
Start of Problem (disagreement)
Use this side to give more information about a topic.
Getting Worse (escalation)
Use this side to give more information about a topic.
Subtitle
Jay bumps into the student.
Subtitle
The student looks angry.
Situation 3
Title
Situation 4
Title
Feeling Upset (conflict)
Use this side to give more information about a topic.
Making Up (resolution)
Use this side to give more information about a topic.
Subtitle
Jay tries to explain.
Subtitle
They smile and pick up the books together
Next
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and another student are in the school computer lab. They’re having an argument about who's turn it is to use the laptop.
Try Again
Jay and their project partner aren’t talking to each other. They had an argument about how to do their group work, and now both of them feel upset because they think the other isn’t listening.
Great job! Jay stayed calm and respectful during the conflict. You’ve learned how to recognise the different stages of a conflict and how to solve problems peacefully. Try using your Cool Down Crew skills in real life whenever things get tense!
Key Concepts