Mobile App Solicitation
Mobile App Solicitation
Empezar
Mobile App Solicitation
Reminder! Mobile App solicitation resumed on March 5th.
Why the Mobile App is important?
Using a Mobile App offers several advantages, especially when compared to accessing services through a mobile website. Here are some key benefits:
User Friendly Easy navigation, access features
User Friendly Easy navigation, access features
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
How to promote the Mobile App?
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
How to promote the Mobile App?
User Friendly Easy navigation, access features
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
How to promote the Mobile App?
Click on each box to read the script
Click on each box to read the script
IVR User
Long-Term Card Holder
Making a Payment
Account Center User
Account Center User
Frequent Account Checker
Move the cards to uncover all the do’s and don’ts
Don’ts
Do’s
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
If the customer has a Zero balance and the retention offer is accepted when they requested to close the account, we still need to promote the mobile app.
If we waive a fee/finance charge or if the customer makes a payment, we need to promote the app.
Remember that if the customer wants to close the account and has a pending balance, we need to promote the app.
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
Do not promote the app since the beginning of the call as the customer might not listen.
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
Check ES if you are not sure if the brand is available in the mobile app.
Título
Título
Usa esta cara para dar más información sobre un tema.
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Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Mention the app to avoid dead air.
Mention that the app is free.
Subtítulo
Subtítulo
What’s next?
Promote the Mobile App in your next interaction.
Promote the Mobile App in your next interaction.
Questions? Use the ES articles, Teams chats, ask your supervisor, or use Spark.
You may close this content now
Account Center User
Since you're already using our Account Center, you're all set to use the Bread Financial app! Just download it from your app store and log in with your existing credentials. It's a quick and easy way to manage your account on the go.
IVR User
I see you like to use our IVR to manage your account! Did you know, we now have an app where you can check your account status at the touch of a button? I'd be happy to share some additional information if you're interested in learning more about it!
Long-Term Card Holder
Thanks for being a loyal [Brand] cardholder since [Year]! Now, managing your account is even easier with the Bread Financial app. It's free, secure, and available in your app store-just search 'Bread Financial' to get started.
Account Center User
Since you're already using our Account Center, you're all set to use the Bread Financial app! Just download it from your app store and log in with your existing credentials. It's a quick and easy way to manage your account on the go.
Making a Payment
Thanks for calling to make your payment! Did you know you can do it even faster with our Bread Financial app? It's secure, simple, and available in your app store-just search 'Bread Financial' to download.
Frequent Account Checker
You're great at staying on top of your account! Now, you can check your status anytime with the Bread Financial app. It's secure, free, and ready to download from your app store.
Bread Financial App: Putting Power in Your Customers' Hands
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Transcript
Mobile App Solicitation
Mobile App Solicitation
Empezar
Mobile App Solicitation
Reminder! Mobile App solicitation resumed on March 5th.
Why the Mobile App is important?
Using a Mobile App offers several advantages, especially when compared to accessing services through a mobile website. Here are some key benefits:
User Friendly Easy navigation, access features
User Friendly Easy navigation, access features
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
How to promote the Mobile App?
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
Click on each box to read the script
How to promote the Mobile App?
User Friendly Easy navigation, access features
Enhanced Security Biometric options provide peace of mind
Convenience Manage account in one place!
How to promote the Mobile App?
Click on each box to read the script
Click on each box to read the script
IVR User
Long-Term Card Holder
Making a Payment
Account Center User
Account Center User
Frequent Account Checker
Move the cards to uncover all the do’s and don’ts
Don’ts
Do’s
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
If the customer has a Zero balance and the retention offer is accepted when they requested to close the account, we still need to promote the mobile app.
If we waive a fee/finance charge or if the customer makes a payment, we need to promote the app.
Remember that if the customer wants to close the account and has a pending balance, we need to promote the app.
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
Do not promote the app since the beginning of the call as the customer might not listen.
Do not wait until the end of the call to promote the app as the customer might end the call before we do so.
Check ES if you are not sure if the brand is available in the mobile app.
Título
Título
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Usa esta cara para dar más información sobre un tema.
Mention the app to avoid dead air.
Mention that the app is free.
Subtítulo
Subtítulo
What’s next?
Promote the Mobile App in your next interaction.
Promote the Mobile App in your next interaction.
Questions? Use the ES articles, Teams chats, ask your supervisor, or use Spark.
You may close this content now
Account Center User
Since you're already using our Account Center, you're all set to use the Bread Financial app! Just download it from your app store and log in with your existing credentials. It's a quick and easy way to manage your account on the go.
IVR User
I see you like to use our IVR to manage your account! Did you know, we now have an app where you can check your account status at the touch of a button? I'd be happy to share some additional information if you're interested in learning more about it!
Long-Term Card Holder
Thanks for being a loyal [Brand] cardholder since [Year]! Now, managing your account is even easier with the Bread Financial app. It's free, secure, and available in your app store-just search 'Bread Financial' to get started.
Account Center User
Since you're already using our Account Center, you're all set to use the Bread Financial app! Just download it from your app store and log in with your existing credentials. It's a quick and easy way to manage your account on the go.
Making a Payment
Thanks for calling to make your payment! Did you know you can do it even faster with our Bread Financial app? It's secure, simple, and available in your app store-just search 'Bread Financial' to download.
Frequent Account Checker
You're great at staying on top of your account! Now, you can check your status anytime with the Bread Financial app. It's secure, free, and ready to download from your app store.