Secret Agent: identification of online mobbing
Start
ESCAPE ROOM SECRET AGENT
map/mision
THIS IS YOUR STORY: You are aspiring to become a professional mobbing secret agent. To achieve this, you must infiltrate in a big company and analyze some incidents. Make sure you have your notebook handy to write down the clues you'll get. If you gather all the clues, you'll get the combination that opens the briefcase with your official license. Good luck!
Mission 01
Continue
Open the envelope
Get the code
Online ___ ___ ___ ___ ___ ___ ___
I have it
Drag the letters into this space and form the answer to the previous riddle.
Hint: One letter is repeated
¿PASSWORD?
Knock on the door, enter the code above, and you will get the first number you need to open the briefcase.
"Without a password you cannot enter"
Is the code you got from the letters
Explanation
Currently, “At European level there is no commonly agreed definition of the term mobbing” (Eurofund -European Foundation for the Improvement of Living and Working Conditions). Based on some concepts from Heinz Leymann, the European Industrial Relations Dictionary and the European Commission as well as the HEART project objectives, we define online mobbing as: “Online mobbing is any repetitive behavior of an aggressive, humiliating, or threatening nature, perpetrated by one or more people toward an individual, through the use of any digital medium, within their work environment or related to their work activities, causing physical, psychological and moral harm to the victims.”
Continue
missions
You have completed mission 1, don't forget the number you just discovered!
Continue
Mission 01
Mission 03
Mission 02
You’ve just entered the company. Standing behind an office door, you begin to hear the marketing team talking.
- Now that Joanne is in the meeting I will publish an anonymous rumor of her in the social media
-That would be great. Last week I posted one saying that she is so slow at work
-ha ha ha. Do you remember the one that made her so angry?
Continue
-Oh yes, that was a good one
This post should have more inpact than that one. What if we say that she has a secret relationship with the boss?
-With the boss is to risky; is better with Mike. Oh she is coming. Post it now before we get caught.
Pay attention to the conversation to get the answers to the questions in the next mission.
Would spreading rumors about a coworker be classified as a form of workplace mobbing?
C No if they are done within colleagues.
B No. Rumors create a fun work environment.
A Yes
Explanation
Continue
According to mobbing expert Professor Heinz Leymann, spreading rumors about a colleague is considered a clear form of mobbing. Leymann identified rumor-spreading as one of the key psychological harassment behaviors that can harm an employee’s social reputation.
Congratulations! You now have your second secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
Open the envelope
Is John suffering from online mobbing?
C Yes
B No. The constant reduction of tasks is not online mobbing
A Not at all
Explanation
Continue
John has been experiencing online mobbing, as he has been gradually excluded from group tasks and social online interactions within his team. This isolation has left him feeling undervalued and disconnected from his colleagues. According to Professor Heinz Leymann, such behavior constitutes an attack on the quality of a person’s occupation and life, as it undermines both professional contribution and personal well-being.
Congratulations! You now have your third secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
You have completed the missions 1,2 and 3. YOU ARE VERY CLOSE TO OPEN THE BRIEFCASE!
Continue
Mission 01
Mission 04
mission 02
Mission 05
mission 03
One of the mobbers has discovered you
As you walk down the aisle, you notice a young employee, called David, sitting at his desk, visibly upset and cryimg. Concerned, you ask what has happened. He explains that for over a year, his boss has been assigning him extra online work to complete at night, weekends and holidays, without any additional pay or time off in return. His boss also sends him several instant messages at no-working hours to be sure that David is doing the tasks. He explains that he really needs the job for supporting his kids, therefore he has not said anything. After investigating, you discover that the boss has been deliberately overloading him with work in an attempt to pressure him into quitting.
Continue
Is David suffering from online mobbing?
A Yes and you encourage to report the situation
C Yes and you encourage to continue accepting tasks
B No because it is work
Explanation
David has been suffering from online mobbing, as he has been overloaded with excessive work designed to push him toward quitting his job without any form of compensation. In addition, the constant work-related messages he receives after office hours can also be considered a form of online mobbing. Organizations must remain vigilant about how supervisors interact with their teams and assign tasks, ensuring that communication and workload distribution are fair, respectful, and compliant with labor standards.
Continue
Congratulations! You now have your fourth secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
The General Director informs you that a mobbing report has been delivered by Kelly from the Quality Assurance Department against her supervisor, Laura. You are asked to conduct interviews with both parties to better understand the situation.
Continue
During your interview with Kelly, she explains that Laura, her boss, is often rude and constantly calls her attention by email. She feels unfairly targeted and believes her supervisor’s behavior has become personal rather than professional.
Continue
When you speak with Laura, she acknowledges having called Kelly’s attention three times: -once for being caught not working during remote hours. -twice for serious mistakes that resulted in the loss of two high-value production lots. She provides you a copy of the emails and documents that demonstrate Kelly's mistakes and not working attitudes.
Continue
Is Kelly suffering from online mobbing?
C No
B Yes because Laura is her boss
A Yes, of course.
Explanation
Performance management and disciplinary actions, when conducted appropriately and based on objective evidence, are not forms of pshysical and online mobbing. Understanding the difference helps protect the integrity of the organization and the well-being of its employees.
Continue
Congratulations! You now have your fourth secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
Missions
You're almost there, your fingers are almost touching your mobbing secret agent badge...
Mission 01
mission 02
mission 03
Final mission
mission 04
mission 05
¿Password?
¿What is the key code?
Introduce the secret numbers
Mission accomplished!
Date: 2026
Name
Secret AGENT
No violence
You have been promoted to Secret Agent. Congratulations!
Continue
Surprise!
Appart from your license, please find the following links of:
HEARTBook
HEARTPodcasts
The chapter related to this escape room
Project HEART: Health, Equity And Respect in the Team 2024-1-BG01-KA220-YOU-000251580 Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.
Are you giving up? You were very close to becoming a real secret agent.
If you leave you'll have to start over again. Are you sure you want to leave?
Continue
Leave
Company Situation
Some employees have been involved in repetitive behaviors of an aggressive, humiliating, or threatening nature, through digital mediums, within their work environment or related to their work activities, causing physical, psychological and moral harm. What is the name of these incidents?
Dear HR Department, I want to report that my supervisor has been taking away more and more of my usual responsibilities without explanation. He often calls me “dummy” in front of others, and lately my colleagues have stopped including me in online meetings, emails and group chats. I feel isolated, humiliated, and unsure of how to respond. I appreciate that you could help me with this situation;I am afraid to be fired. Thanks, John
It seems someone is following you...
Continue
HINT ¡Do not forget !
Write down the numbers that accompany each letter in order to obtain your secret code.
Continue
It seems someone is following you...
Continue
It seems someone is following you...
Continue
The person who has been following you is the director!
She is very committed to the well-being of all the staff members. Therefore, she has a special mission for you
Continue
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Transcript
Secret Agent: identification of online mobbing
Start
ESCAPE ROOM SECRET AGENT
map/mision
THIS IS YOUR STORY: You are aspiring to become a professional mobbing secret agent. To achieve this, you must infiltrate in a big company and analyze some incidents. Make sure you have your notebook handy to write down the clues you'll get. If you gather all the clues, you'll get the combination that opens the briefcase with your official license. Good luck!
Mission 01
Continue
Open the envelope
Get the code
Online ___ ___ ___ ___ ___ ___ ___
I have it
Drag the letters into this space and form the answer to the previous riddle.
Hint: One letter is repeated
¿PASSWORD?
Knock on the door, enter the code above, and you will get the first number you need to open the briefcase.
"Without a password you cannot enter"
Is the code you got from the letters
Explanation
Currently, “At European level there is no commonly agreed definition of the term mobbing” (Eurofund -European Foundation for the Improvement of Living and Working Conditions). Based on some concepts from Heinz Leymann, the European Industrial Relations Dictionary and the European Commission as well as the HEART project objectives, we define online mobbing as: “Online mobbing is any repetitive behavior of an aggressive, humiliating, or threatening nature, perpetrated by one or more people toward an individual, through the use of any digital medium, within their work environment or related to their work activities, causing physical, psychological and moral harm to the victims.”
Continue
missions
You have completed mission 1, don't forget the number you just discovered!
Continue
Mission 01
Mission 03
Mission 02
You’ve just entered the company. Standing behind an office door, you begin to hear the marketing team talking.
- Now that Joanne is in the meeting I will publish an anonymous rumor of her in the social media
-That would be great. Last week I posted one saying that she is so slow at work
-ha ha ha. Do you remember the one that made her so angry?
Continue
-Oh yes, that was a good one
This post should have more inpact than that one. What if we say that she has a secret relationship with the boss?
-With the boss is to risky; is better with Mike. Oh she is coming. Post it now before we get caught.
Pay attention to the conversation to get the answers to the questions in the next mission.
Would spreading rumors about a coworker be classified as a form of workplace mobbing?
C No if they are done within colleagues.
B No. Rumors create a fun work environment.
A Yes
Explanation
Continue
According to mobbing expert Professor Heinz Leymann, spreading rumors about a colleague is considered a clear form of mobbing. Leymann identified rumor-spreading as one of the key psychological harassment behaviors that can harm an employee’s social reputation.
Congratulations! You now have your second secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
Open the envelope
Is John suffering from online mobbing?
C Yes
B No. The constant reduction of tasks is not online mobbing
A Not at all
Explanation
Continue
John has been experiencing online mobbing, as he has been gradually excluded from group tasks and social online interactions within his team. This isolation has left him feeling undervalued and disconnected from his colleagues. According to Professor Heinz Leymann, such behavior constitutes an attack on the quality of a person’s occupation and life, as it undermines both professional contribution and personal well-being.
Congratulations! You now have your third secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
You have completed the missions 1,2 and 3. YOU ARE VERY CLOSE TO OPEN THE BRIEFCASE!
Continue
Mission 01
Mission 04
mission 02
Mission 05
mission 03
One of the mobbers has discovered you
As you walk down the aisle, you notice a young employee, called David, sitting at his desk, visibly upset and cryimg. Concerned, you ask what has happened. He explains that for over a year, his boss has been assigning him extra online work to complete at night, weekends and holidays, without any additional pay or time off in return. His boss also sends him several instant messages at no-working hours to be sure that David is doing the tasks. He explains that he really needs the job for supporting his kids, therefore he has not said anything. After investigating, you discover that the boss has been deliberately overloading him with work in an attempt to pressure him into quitting.
Continue
Is David suffering from online mobbing?
A Yes and you encourage to report the situation
C Yes and you encourage to continue accepting tasks
B No because it is work
Explanation
David has been suffering from online mobbing, as he has been overloaded with excessive work designed to push him toward quitting his job without any form of compensation. In addition, the constant work-related messages he receives after office hours can also be considered a form of online mobbing. Organizations must remain vigilant about how supervisors interact with their teams and assign tasks, ensuring that communication and workload distribution are fair, respectful, and compliant with labor standards.
Continue
Congratulations! You now have your fourth secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
The General Director informs you that a mobbing report has been delivered by Kelly from the Quality Assurance Department against her supervisor, Laura. You are asked to conduct interviews with both parties to better understand the situation.
Continue
During your interview with Kelly, she explains that Laura, her boss, is often rude and constantly calls her attention by email. She feels unfairly targeted and believes her supervisor’s behavior has become personal rather than professional.
Continue
When you speak with Laura, she acknowledges having called Kelly’s attention three times: -once for being caught not working during remote hours. -twice for serious mistakes that resulted in the loss of two high-value production lots. She provides you a copy of the emails and documents that demonstrate Kelly's mistakes and not working attitudes.
Continue
Is Kelly suffering from online mobbing?
C No
B Yes because Laura is her boss
A Yes, of course.
Explanation
Performance management and disciplinary actions, when conducted appropriately and based on objective evidence, are not forms of pshysical and online mobbing. Understanding the difference helps protect the integrity of the organization and the well-being of its employees.
Continue
Congratulations! You now have your fourth secret number to open the briefcase. Write it down and keep exploring.
Continue
New number obtained
Correct
Missions
You're almost there, your fingers are almost touching your mobbing secret agent badge...
Mission 01
mission 02
mission 03
Final mission
mission 04
mission 05
¿Password?
¿What is the key code?
Introduce the secret numbers
Mission accomplished!
Date: 2026
Name
Secret AGENT
No violence
You have been promoted to Secret Agent. Congratulations!
Continue
Surprise!
Appart from your license, please find the following links of:
HEARTBook
HEARTPodcasts
The chapter related to this escape room
Project HEART: Health, Equity And Respect in the Team 2024-1-BG01-KA220-YOU-000251580 Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.
Are you giving up? You were very close to becoming a real secret agent.
If you leave you'll have to start over again. Are you sure you want to leave?
Continue
Leave
Company Situation
Some employees have been involved in repetitive behaviors of an aggressive, humiliating, or threatening nature, through digital mediums, within their work environment or related to their work activities, causing physical, psychological and moral harm. What is the name of these incidents?
Dear HR Department, I want to report that my supervisor has been taking away more and more of my usual responsibilities without explanation. He often calls me “dummy” in front of others, and lately my colleagues have stopped including me in online meetings, emails and group chats. I feel isolated, humiliated, and unsure of how to respond. I appreciate that you could help me with this situation;I am afraid to be fired. Thanks, John
It seems someone is following you...
Continue
HINT ¡Do not forget !
Write down the numbers that accompany each letter in order to obtain your secret code.
Continue
It seems someone is following you...
Continue
It seems someone is following you...
Continue
The person who has been following you is the director!
She is very committed to the well-being of all the staff members. Therefore, she has a special mission for you
Continue