Recover more value from every eligible return
Unsaleable products can take up space, slow down your team, and leave eligible reimbursement sitting on the shelf. Cencora’s Unsaleable Returns solution helps independent pharmacies take a smarter approach to returns, with the tools, visibility, and support to help you recover more eligible value.
Follow the journey to see how Cencora helps you move from backroom burden to
STEP 1STEP 1
Identify products with reimbursement potential
Expired products, recalls, damaged packages, partial generics, and eligible OTC healthcare items can add up quickly. What looks like clutter may actually be an opportunity to recover more value
Cencora’s Unsaleable Returns solution gives you a more structured way to identify eligible products
Cencora helps turn unsaleable inventory into a stronger reimbursement opportunity.
STEP 2
Organize returns in one online tool
Higher reimbursement starts with a clear, organized process. Through a secure, web-based application, you can create inventory manifests, print shipping labels, schedule FedEx pickups, request DEA 222 forms,
One online tool helps reduce administrative work, so your team can move eligible returns forward more eciently.
STEP 3
Ship when it works for your pharmacy
Your pharmacy does not stop for returns, and your returns process should not slow down your day. Cencora’s program gives you the flexibility to process and ship products on your schedule, helping you keep eligible reimbursement opportunities moving.
Flexible processing helps returns fit into daily pharmacy operations without pulling focus from patients, sta, or business priorities.
STEP 4
Track progress with greater visibility
Once products leave your pharmacy, you should not have to wonder where things stand. Through the returns management application, you can monitor return status and credits, helping you stay informed from submission through reimbursement.
Greater visibility helps you track return activity and reimbursement status with more confidence.
STEP 5
Maximize eligible reimbursement
This is where Cencora’s value makes a meaningful dierence.
Other returns programs may simply follow standard manufacturer returned goods policies and credit terms. Cencora works with manufacturers and its returns vendor on your behalf to help optimize eligible reimbursement, including many partial generic returns.
That means more eligible products may be reimbursed back to your pharmacy, helping you recover
Cencora helps advocate for higher eligible reimbursement,
STEP 6
Receive reimbursement faster
For Good Neighbor Pharmacy members, reimbursement is issued within 45 days after returns are processed by Cencora’s contract returns processor. That helps you recover value sooner and support
Faster reimbursement helps reduce uncertainty and gives your pharmacy quicker access to recovered value.
STEP 7
Get support that helps keep returns moving
Questions, stang constraints, and busy schedules can slow the returns process. Cencora helps you keep moving with support from dedicated returns team members and sales executives, in addition to
For Good Neighbor Pharmacy members, merchandisers also conduct quarterly visits at no additional cost to help support the returns process and keep reimbursement opportunities moving.
You get support from people who understand independent pharmacy and the importance of recovering eligible value.
FINAL STEP
Protect more of the value you recover
Some returns programs may charge extra for accelerated payment, controls handling, product disposal or storage, or on-site services. Cencora charges a single fee for covered services, with no hidden or ancillary fees, helping you avoid surprise costs that can chip away at recovered value.
A more transparent fee structure helps protect the value your pharmacy works to recover.
Ready to recover more eligible reimbursement?
Cencora’s Unsaleable Returns solution helps independent pharmacies simplify returns, improve visibility, access support, and recover more eligible value from unsaleable products.
Contact your Cencora sales executive or fill out the contact us form to learn more about how our Unsaleable Returns program for can benefit your business.
Cencora Unsaleable Returns
Shannon Oakley
Created on June 4, 2026
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Transcript
Recover more value from every eligible return
Unsaleable products can take up space, slow down your team, and leave eligible reimbursement sitting on the shelf. Cencora’s Unsaleable Returns solution helps independent pharmacies take a smarter approach to returns, with the tools, visibility, and support to help you recover more eligible value.
Follow the journey to see how Cencora helps you move from backroom burden to
STEP 1STEP 1
Identify products with reimbursement potential
Expired products, recalls, damaged packages, partial generics, and eligible OTC healthcare items can add up quickly. What looks like clutter may actually be an opportunity to recover more value
Cencora’s Unsaleable Returns solution gives you a more structured way to identify eligible products
Cencora helps turn unsaleable inventory into a stronger reimbursement opportunity.
STEP 2
Organize returns in one online tool
Higher reimbursement starts with a clear, organized process. Through a secure, web-based application, you can create inventory manifests, print shipping labels, schedule FedEx pickups, request DEA 222 forms,
One online tool helps reduce administrative work, so your team can move eligible returns forward more eciently.
STEP 3
Ship when it works for your pharmacy
Your pharmacy does not stop for returns, and your returns process should not slow down your day. Cencora’s program gives you the flexibility to process and ship products on your schedule, helping you keep eligible reimbursement opportunities moving.
Flexible processing helps returns fit into daily pharmacy operations without pulling focus from patients, sta, or business priorities.
STEP 4
Track progress with greater visibility
Once products leave your pharmacy, you should not have to wonder where things stand. Through the returns management application, you can monitor return status and credits, helping you stay informed from submission through reimbursement.
Greater visibility helps you track return activity and reimbursement status with more confidence.
STEP 5
Maximize eligible reimbursement
This is where Cencora’s value makes a meaningful dierence.
Other returns programs may simply follow standard manufacturer returned goods policies and credit terms. Cencora works with manufacturers and its returns vendor on your behalf to help optimize eligible reimbursement, including many partial generic returns.
That means more eligible products may be reimbursed back to your pharmacy, helping you recover
Cencora helps advocate for higher eligible reimbursement,
STEP 6
Receive reimbursement faster
For Good Neighbor Pharmacy members, reimbursement is issued within 45 days after returns are processed by Cencora’s contract returns processor. That helps you recover value sooner and support
Faster reimbursement helps reduce uncertainty and gives your pharmacy quicker access to recovered value.
STEP 7
Get support that helps keep returns moving
Questions, stang constraints, and busy schedules can slow the returns process. Cencora helps you keep moving with support from dedicated returns team members and sales executives, in addition to
For Good Neighbor Pharmacy members, merchandisers also conduct quarterly visits at no additional cost to help support the returns process and keep reimbursement opportunities moving.
You get support from people who understand independent pharmacy and the importance of recovering eligible value.
FINAL STEP
Protect more of the value you recover
Some returns programs may charge extra for accelerated payment, controls handling, product disposal or storage, or on-site services. Cencora charges a single fee for covered services, with no hidden or ancillary fees, helping you avoid surprise costs that can chip away at recovered value.
A more transparent fee structure helps protect the value your pharmacy works to recover.
Ready to recover more eligible reimbursement?
Cencora’s Unsaleable Returns solution helps independent pharmacies simplify returns, improve visibility, access support, and recover more eligible value from unsaleable products.
Contact your Cencora sales executive or fill out the contact us form to learn more about how our Unsaleable Returns program for can benefit your business.