Compétences: Repérer l'origine des tensions et y remédier

Compétences: Repérer l'origine des tensions et y remédier

Travail réalisé

Contexte Je suis agent d'accueil au point information de la gare de Nice Riquier. Mon responsable souhaite ensibiliser le personnel à la gestion des tensions avec lrs clients Il me demande de préparer sa prochaine réunion à ce sujet

Acteur: et les clients

Soft skills: Empathie

animal piñata

Test your knowledge about nature: answer the 3 questions and discover the piñata. Break it and win its prize!

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animal piñata

animal piñata

animal piñata

break the animal piñata!

next

art piñata

Show your art knowledge: answer the 3 questions and discover the piñata. Break it and win its prize!

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art piñata

art piñata

art piñata

break the art piñata!

next

science piñata

Test your science knowledge: answer the 3 questions and discover the piñata. Break it and win its prize!

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science piñata

science piñata

science piñata

break the science piñata!

next

earth piñata

Test your geography knowledge: answer the 3 questions and discover the piñata. Break it and win its prize!

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earth piñata

earth piñata

earth piñata

break the earth piñata!

finish

congRAts!

You have collected all the rewards! Let the party begin!