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If the customer says, “I don’t have my bill,” what should the agent say?

What should the agent explain if the customer says, “My rate is lower than that”?

What should the agent emphasize if the customer says, “I’m happy with my supplier”?

If a customer says, “I’m not giving account information,” what is the proper response?

When the customer says, “I’m not interested,” what should the agent focus on?

What rebuttal is used if the customer says, “Why is not the utility calling to offer this?”

If a customer says, “I have solar panels, I don’t need this,” what should the agent explain?

What is the purpose of rebuttals in the script?

What should the agent avoid during rebuttals?

If the customer says, “I don’t understand,” what should the agent do?

What rebuttal should the agent use if the customer says, “I never reached out for this”?

What is the best response if the customer says, “I’ll think about it”?

If the customer says, “I don’t want to switch companies,” what should the agent explain?

What should the agent focus on during rebuttals?

What should the agent explain if the customer says, “Why are rates changing so much?”

If the customer says, “I’m busy right now,” what should the agent emphasize?

If the customer says, “I don’t want to change anything,” what should the agent explain?

What is the correct rebuttal if the customer says, “I never asked for this”?

If the customer says, “I’m not comfortable giving information over the phone,” what should the agent explain?

What should the agent say if the customer asks, “Do I still call the utility if the power goes out?”