Post-QI
Post-QI
Post-QI
preparados para la QI?
preparados para la QI?
preparados para la QI?
HOLA
SI VEZ ESTO
INTRODUCCIÓN
Realizar una gestión correcta es clave para evitar conductas inadecuadas y sus impactos. Para ello, debemos seguir siempre el flujo asistido y mantenernos actualizados sobre los lineamientos de la operación, evitando omisiones y errores.
También es fundamental identificar cuándo corresponde cerrar un caso y cuándo postergar según el proceso, dejando registro claro del motivo, acciones realizadas. Esto asegura trazabilidad, reduce malas experiencias y protege la operación.
NIVEL 1/4
Comprador se comunica mencionando que no le han brindado informacion de su reclamo.
1. Tipo de envío: Flex.2. Mediación Abierta: 5486533084. 3. validamos que la mediación esta abierta y la devolucion ya figuraba entregada. Segun flujo ¿Con que solucion debiamos clasificar el caso?
- Level Up: usuario consulta por mediación abierta
- PE - Esperamos respuesta de equipo especializado
- PE - Mediación Abierta Verdi
NIVEL 2/4
2. Comprador recibe roto el producto y se manda a devolver por costos con fecha para comprador de 12/05 y vendedor 13/05, vendedor se comunica indicando inconformidad con la devolucion el 12/05. ¿Que correspondia realizar?
- reAlizar un recontacto con la misma fecha ya estipualada para responder al V.
- Responder a ambas partes extendiendo el plazo porque ya esta proximo a finalizar
- Realizar un recontacto respondiendo al vendedor con el plazo que de la solucion
NIVEL 3/4
3. Comprador fuera de Cp, no se le puede abrir reclamo y solicita datos del vendedor, seguimos flujo y segun la solucion ¿Que datos podemos brindar?
NIVEL 4/4
4. Usuario comprador se comunica por posterior a la entrega indicando que no puede realizar una devolucion. Representante saluda al usuario y le pide que le confirme si la compra es una camisa cuando ya lo mencionaba en el resumen de Verdi y ya esta contextualizado el caso, si el comprador no responde a esa pregunta ¿Corresponde Postergar?
- Si, corresponde postergar, no hay informacion suficiente
NEW HIGH SCORE
999999
CI A SALVO
TUS CONOCIMIENTOS REFORZADOS TE AYUDARON A MANTENER TU INDICADOR DE ci INTACTO Y BONIFICAR ESTE MES GRACIAS A ELLO
ci aFECTADA
La recuperamos?
sí
NO
Structureyour content
Sections like this will help you organize
Structureyour content
WRITE A SUBTITLE
RELEVANT DATA
75%
of our brain is involved inthe processing of visual stimuli.
+ INFO
write a title here
25%
You can representnumbers in this way
50%
Even if you laterexplain it orally
25%
This is how you will maintain the attention of your audience
timeline
20XX
20XX
20XX
20XX
Communicate
Design
Structure
Plan
Write a subtitle
Write a subtitle
Write a subtitle
Write a subtitle
TIMELINE
Plan
20xx
You can briefly describe what the timeline of your presentation consists of and orally present the milestones achieved so that no one falls asleep
Structure
20xx
Design
20xx
Communicate
20xx
Surprise
20xx
CHART + TEXT
Use this space to briefly describe your graph and its evolution.
Usean image
Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight, and we retain 42% more information when the content moves.
+ INFO
TABLE + TEXT
Here you can put a highlighted title
Describe the problem you are going to solve and, above all, why your idea is interesting
+ INFO
A great presentation...
- Represents data with graphics.
- Uses timelines.
- Is animatedand interactive.
- Excites the brain, through multimedia elements.
- Does NOT overdo it with bullet points.
- Is clear and structured.
- Tells stories hierarchically.
- Matches your audience.
- Adapts fonts and color to the theme.
- Includes images and entertains.
PROCESS
Social beings
Narrative beings
Visual beings
We need to interact with each other. We learn collaboratively.
We tell thousands and thousands of stories, our conversations are stories.
We are capable of understanding images from millions of years ago, even from other cultures.
+ INFO
+ INFO
+ INFO
Insert a video
In Insert, select video and include your link. Done!
Write a great title
Generate experiences with your content.
It has a WOW effect. Very WOW.
Engage and amaze your audience.
Measure results and experiment.
icons
PLAYER 1
PLAYER 4
PLAYER 3
PLAYER 2
+ INFO
+ INFO
+ INFO
+ INFO
A GREAT TITLE
AUDIO 3
AUDIO 2
AUDIO 1
Especially with interactivity and animation
They are resources that reinforce the content
We understand images, gifs, videos…
link
link
link
EMBEDDED CONTENT
MAP
SOCIAL MEDIA
MUSIC
INTERACTIVE QUESTION
INTERACTIVE QUESTION
INTERACTIVE QUESTION
INTERACTIVE QUESTION
CONCLUSIONS
Communicate, but do it with interactivity. With Genially you can turn static content into a dynamic and explorable adventure while saving time and resources.Use gamification for your training, visually convey information through infographics, or create a report.
Your content is liked, but it engages much more if it is interactive
Genially
© 20XX GENIALLY PRESENTATION
game over
BUTTON
+INFO
+INFO
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the figures and paste them into Genially.
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 2
Also animations to make it fun.
LINK
WRITE A TITLE
Animate your content and take it to the next level
STEP 5
And give it a topping: add interactivity and animation.
LINK
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 1
You can add interactivity to your timeline.
LINK
AN AWESOME TITLE
I am an awesome subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 4
And leave your audience speechless.
LINK
STEP 3
The important thing is that everything fits the theme.
LINK
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the figures, and paste them into Genially.
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the numbers, and paste them into Genially.
Post-QI
laura valentina espinosa sierra
Created on May 23, 2026
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Transcript
Post-QI
Post-QI
Post-QI
preparados para la QI?
preparados para la QI?
preparados para la QI?
HOLA
SI VEZ ESTO
INTRODUCCIÓN
Realizar una gestión correcta es clave para evitar conductas inadecuadas y sus impactos. Para ello, debemos seguir siempre el flujo asistido y mantenernos actualizados sobre los lineamientos de la operación, evitando omisiones y errores. También es fundamental identificar cuándo corresponde cerrar un caso y cuándo postergar según el proceso, dejando registro claro del motivo, acciones realizadas. Esto asegura trazabilidad, reduce malas experiencias y protege la operación.
NIVEL 1/4
Comprador se comunica mencionando que no le han brindado informacion de su reclamo.
1. Tipo de envío: Flex.2. Mediación Abierta: 5486533084. 3. validamos que la mediación esta abierta y la devolucion ya figuraba entregada. Segun flujo ¿Con que solucion debiamos clasificar el caso?
NIVEL 2/4
2. Comprador recibe roto el producto y se manda a devolver por costos con fecha para comprador de 12/05 y vendedor 13/05, vendedor se comunica indicando inconformidad con la devolucion el 12/05. ¿Que correspondia realizar?
NIVEL 3/4
3. Comprador fuera de Cp, no se le puede abrir reclamo y solicita datos del vendedor, seguimos flujo y segun la solucion ¿Que datos podemos brindar?
NIVEL 4/4
4. Usuario comprador se comunica por posterior a la entrega indicando que no puede realizar una devolucion. Representante saluda al usuario y le pide que le confirme si la compra es una camisa cuando ya lo mencionaba en el resumen de Verdi y ya esta contextualizado el caso, si el comprador no responde a esa pregunta ¿Corresponde Postergar?
NEW HIGH SCORE
999999
CI A SALVO
TUS CONOCIMIENTOS REFORZADOS TE AYUDARON A MANTENER TU INDICADOR DE ci INTACTO Y BONIFICAR ESTE MES GRACIAS A ELLO
ci aFECTADA
La recuperamos?
sí
NO
Structureyour content
Sections like this will help you organize
Structureyour content
WRITE A SUBTITLE
RELEVANT DATA
75%
of our brain is involved inthe processing of visual stimuli.
+ INFO
write a title here
25%
You can representnumbers in this way
50%
Even if you laterexplain it orally
25%
This is how you will maintain the attention of your audience
timeline
20XX
20XX
20XX
20XX
Communicate
Design
Structure
Plan
Write a subtitle
Write a subtitle
Write a subtitle
Write a subtitle
TIMELINE
Plan
20xx
You can briefly describe what the timeline of your presentation consists of and orally present the milestones achieved so that no one falls asleep
Structure
20xx
Design
20xx
Communicate
20xx
Surprise
20xx
CHART + TEXT
Use this space to briefly describe your graph and its evolution.
Usean image
Need more reasons to create dynamic content? Well: 90% of the information we assimilate comes to us through sight, and we retain 42% more information when the content moves.
+ INFO
TABLE + TEXT
Here you can put a highlighted title
Describe the problem you are going to solve and, above all, why your idea is interesting
+ INFO
A great presentation...
PROCESS
Social beings
Narrative beings
Visual beings
We need to interact with each other. We learn collaboratively.
We tell thousands and thousands of stories, our conversations are stories.
We are capable of understanding images from millions of years ago, even from other cultures.
+ INFO
+ INFO
+ INFO
Insert a video
In Insert, select video and include your link. Done!
Write a great title
Generate experiences with your content.
It has a WOW effect. Very WOW.
Engage and amaze your audience.
Measure results and experiment.
icons
PLAYER 1
PLAYER 4
PLAYER 3
PLAYER 2
+ INFO
+ INFO
+ INFO
+ INFO
A GREAT TITLE
AUDIO 3
AUDIO 2
AUDIO 1
Especially with interactivity and animation
They are resources that reinforce the content
We understand images, gifs, videos…
link
link
link
EMBEDDED CONTENT
MAP
SOCIAL MEDIA
MUSIC
INTERACTIVE QUESTION
INTERACTIVE QUESTION
INTERACTIVE QUESTION
INTERACTIVE QUESTION
CONCLUSIONS
Communicate, but do it with interactivity. With Genially you can turn static content into a dynamic and explorable adventure while saving time and resources.Use gamification for your training, visually convey information through infographics, or create a report.
Your content is liked, but it engages much more if it is interactive
Genially
© 20XX GENIALLY PRESENTATION
game over
BUTTON
+INFO
+INFO
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the figures and paste them into Genially.
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 2
Also animations to make it fun.
LINK
WRITE A TITLE
Animate your content and take it to the next level
STEP 5
And give it a topping: add interactivity and animation.
LINK
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 1
You can add interactivity to your timeline.
LINK
AN AWESOME TITLE
I am an awesome subtitle, ideal for providing more context on the topic you are going to address
LINK
STEP 4
And leave your audience speechless.
LINK
STEP 3
The important thing is that everything fits the theme.
LINK
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the figures, and paste them into Genially.
A GREAT TITLE
I am a great subtitle, ideal for providing more context on the topic you are going to address
LINK
WRITE A TITLE
Represent your data in the simplest way: choose your chart, organize the numbers, and paste them into Genially.