Accessing the System for the First Time

Accessing the System for the First Time

New Users receive an activation email from First Citizens Bank with a Username and a link to activate.

The email sender is listed as: onlinenotify@id.firstcitizens.com

You will click on the Activate Account button to start the process.

Creating a Password

+ info

+ info

Muti Factor Authentication (MFA)

MFA provides an extra level of security by requiring users to present two or more ways of confirming user identity.

• The setup security methods page will open.

• Multiple MFA options are available to choose from such as: Google Authenticator, Okta Verify, and Phone authentication.

• MFA setup MUST be completed during the initial login.

• While FCB recommends you use two forms of MFA, you are only required to choose one.

• Select a device by clicking Set up.

MFA

• Once the MFA is selected, follow the instructions to set up.

• When set up is complete, click on Continue.

FirstCitizens.com Home Page

You are now routed to the FirstCitizens.com home page.

• Change the login type to Other Services

• Then select First Citizens Cash Manger

• Enter your username and password

• Complete the MFA Verification

The Create Password page will open. Click Set up.

Enter a new password and re-enter to confirm. Password requirements are listed. Click Next.