Learning Experience Designer Case Study
Caroline Buckley May 2026
Pup Parfaits
- Capturing the Information
- Understanding the Learners
- Learn It
- Apply It
- Check It
- Trainer Support
Capturing Information - Partnering with SMEs
Conduct discovery call(s) with key stakeholders to be aligned on central topics
Key Questions → What makes Pup Parfait stand out against other "pup cups"? → What customer questions should associates anticipate? → What should the training emphasis be? → What does success look like for this training?
Understanding the Learners - Lauren (19)
- Mobile-first
- Gamified learning
- Fast-paced
- Independent
Understanding the Learners - Peter (70)
- Hands-on
- Observational
- Print support
- Conversational
LEARN IT Foundational Knowledge Delivery
Topics Product features Target audience Preparation steps Product Storytelling
Formats Microlearning mobile modules Product explainer videos Quick-reference printed guides Visual SOPs
LEARN ITPersona Customization
- Interactive app or courses
- Quizzes
- Badges/progress tracking
LEARN IT
LEARN ITPersona Customization
- Printed job aids
- Live or recorded demos
- Guided observation
LEARN IT
APPLY IT Practice Through Realistic Experience
Activities Role-play customer scenarios Mock order preparation Scenario simulations Customer objection handling
CHECK IT Readiness Assessment
Tools
- Digital Quizzes
- In Person Demonstration
- Manager sign-off checklist
Success Indicators
- Correct product preparation
- Accurate and confident customer communication
- Consistency
TRAINER SUPPORT Resources
→ Facilitator Guide → Demo/Role Playing Scripts → Coaching Prompts → Printable Learner Aids → Observation Rubrics/Checklists
TRAINER SUPPORT Resources
10 Minutes
Check It
Learn It
Apply It
10 Minutes
10 Minutes
Some happy customers
THANK YOU!
Learning Experience Designer Case Study
Caroline Buckley
Created on May 1, 2026
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Transcript
Learning Experience Designer Case Study
Caroline Buckley May 2026
Pup Parfaits
Capturing Information - Partnering with SMEs
Conduct discovery call(s) with key stakeholders to be aligned on central topics
Key Questions → What makes Pup Parfait stand out against other "pup cups"? → What customer questions should associates anticipate? → What should the training emphasis be? → What does success look like for this training?
Understanding the Learners - Lauren (19)
Understanding the Learners - Peter (70)
LEARN IT Foundational Knowledge Delivery
Topics Product features Target audience Preparation steps Product Storytelling
Formats Microlearning mobile modules Product explainer videos Quick-reference printed guides Visual SOPs
LEARN ITPersona Customization
LEARN IT
LEARN ITPersona Customization
LEARN IT
APPLY IT Practice Through Realistic Experience
Activities Role-play customer scenarios Mock order preparation Scenario simulations Customer objection handling
CHECK IT Readiness Assessment
Tools
Success Indicators
TRAINER SUPPORT Resources
→ Facilitator Guide → Demo/Role Playing Scripts → Coaching Prompts → Printable Learner Aids → Observation Rubrics/Checklists
TRAINER SUPPORT Resources
10 Minutes
Check It
Learn It
Apply It
10 Minutes
10 Minutes
Some happy customers
THANK YOU!