Core Cleaning Components
START
Index
Trash Removal
Hot Tub Check
Fireplaces
EZCare Use
Property Setup Reference
Reporting Damage and Maintenance Issues
Final Standard
Lost and Found Items
Quiz
Trash Removal
Trash should be removed as one of the first steps when entering the property.
Procedure
- Collect all trash from the home upon arrival
- Remove trash from all rooms, bathrooms and kitchen bins
- Take all trash to the designated exterior trash bins
- Replace liners in all indoor trash cans before leaving the property
NEXT ->
Small Trash Cans and Recycling
Small Trash Cans
For smaller trash cans, such as bathroom bins: - place two trash bags in the can - one bag should be used as the current liner - the second bag should lremain under the liner as a spare
Recycling
- most properties do not require separate recycling - however, if a recycling bin is available at the property, recyclables may be placed in that bin
NEXT ->
Hot Tub Check
Some properties include hot tubs
NEXT ->
Check Hot Tub Upon Arrival
Cleaners are responsible for checking the condition of the hot tub when they arrive at the property.
Upon Arrival:
Visually check the hot tub for: - water level - make sure water is above jets and filter - water clarity - excessive debris or dirt - any obvious damage to the cover or tub
If you notice a problem: if the hot tub appears excessively dirty, low on water, cloudy or concerning, report the issue promptly in EZCare so it ca be addressed before the next guest arrives. Do not attempt to adjust chemicals or perform maintenance unless specifically instructed.
NEXT ->
Fireplaces
Some properties include fireplaces
Cleaners should wipe down the exterior of the fireplace during each clean.
This includes:
- glass front - exterior surfaces - mantel or surrounding ledge if present - remove dust, fingerprints and smudges
DO NOT:
- attempt to service or repair the fireplace - adjust gas controls - open or clean inside the fireplace unless specifically instructed
If you notice damage, soot buildup on the outside, or anything unusual, report it in EZCare.
NEXT ->
EZCare USe
Each property has a housekeeping task in EZCare assigned to the cleaner
Cleaners should use the Follow the Wall Method together with EZCare checklist to ensure that nothing is missed
The EZCare task is used to:
- view the housekeeping checklist - access the listing photos - report damage or maintenance issues - confirm setup and property details
NEXT ->
Property Setup Reference
Each property may have a slightly different setup depending on the owner's preferences and furnishings.
If you are unsure how a room, bed or space shoule be arranged:
Photos can help confirm:
- bed setup and pillow placement - placement of throw pillows and blankets - furniture arrangement - general appearance of rooms
- open the housekeeping task you are assigned in EZCare - use the link to the listing photos - use these photos as a reference for how the property should be set up
If something in the home does not match the photos or appears to be broken or damaged, report it in EZCare.
NEXT ->
Reporting Damage and Maintenance Issues
If you find any broken, damaged or missing items, report it in EZCare.
Report issues as soon as they are discovered, even if they seem minor
Do not attempt repairs unless specifically instructed. Examples include:
- broken furniture - cracked furniture or glassware - loose fixtures
NEXT ->
How to report in EZCare
To report an issue in EZCare:
1. Open the task in EZCare 2. Click "yes" underneath damages to report 3. Submit the report with photos
Photo Requirements
When reporting damage, include: - one close-up photo showing the damage clearly - one photo taken further away showing the entire item or area
This helps the maintenance team understand the problem and location
NEXT ->
Immediate Maintenance Issues
If you find anything that could affect the guest's stay, report it immediately.
This includes, but is not limited to:
- no heat or air conditioning - no wifi - no hot water - electric/gas fireplace not working - water leaks - power outages - appliance not working - safety concerns
Do not wait until the end of the clean. Stop and report right away via Slack and tag (@) your manager so the issue can be addressed before guests arrive
NEXT ->
Lost and Found Items
If you find items left behind by the guests, they must be handled according to the lost and found procedure.
Procedure:
1. Report in EZCare 2. Bring the item to the office 3. Place the item in a bag 4. Label the bag with: - your name - the date - the property where the item was found 4. Place the labeled bag in the designated area.
'This process ensures that guest items can be properly tracked and returned if requested.
NEXT ->
Final Standard
Every property should be left:
- Clean
- Dry
- Polished
- Guest-ready
NEXT ->
Quiz
NEXT ->
Quiz Question 1
NEXT ->
Question 2
NEXT ->
Question 3
NEXT ->
Question 4
NEXT ->
NEXT ->
Question 5
NEXT ->
Question 6
NEXT ->
Lesson Learned!
Report to your manager for the next learning module
Core Cleaning Components
Ellie McChesney
Created on April 29, 2026
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Transcript
Core Cleaning Components
START
Index
Trash Removal
Hot Tub Check
Fireplaces
EZCare Use
Property Setup Reference
Reporting Damage and Maintenance Issues
Final Standard
Lost and Found Items
Quiz
Trash Removal
Trash should be removed as one of the first steps when entering the property.
Procedure
NEXT ->
Small Trash Cans and Recycling
Small Trash Cans
For smaller trash cans, such as bathroom bins: - place two trash bags in the can - one bag should be used as the current liner - the second bag should lremain under the liner as a spare
Recycling
- most properties do not require separate recycling - however, if a recycling bin is available at the property, recyclables may be placed in that bin
NEXT ->
Hot Tub Check
Some properties include hot tubs
NEXT ->
Check Hot Tub Upon Arrival
Cleaners are responsible for checking the condition of the hot tub when they arrive at the property.
Upon Arrival:
Visually check the hot tub for: - water level - make sure water is above jets and filter - water clarity - excessive debris or dirt - any obvious damage to the cover or tub
If you notice a problem: if the hot tub appears excessively dirty, low on water, cloudy or concerning, report the issue promptly in EZCare so it ca be addressed before the next guest arrives. Do not attempt to adjust chemicals or perform maintenance unless specifically instructed.
NEXT ->
Fireplaces
Some properties include fireplaces
Cleaners should wipe down the exterior of the fireplace during each clean.
This includes:
- glass front - exterior surfaces - mantel or surrounding ledge if present - remove dust, fingerprints and smudges
DO NOT:
- attempt to service or repair the fireplace - adjust gas controls - open or clean inside the fireplace unless specifically instructed
If you notice damage, soot buildup on the outside, or anything unusual, report it in EZCare.
NEXT ->
EZCare USe
Each property has a housekeeping task in EZCare assigned to the cleaner
Cleaners should use the Follow the Wall Method together with EZCare checklist to ensure that nothing is missed
The EZCare task is used to:
- view the housekeeping checklist - access the listing photos - report damage or maintenance issues - confirm setup and property details
NEXT ->
Property Setup Reference
Each property may have a slightly different setup depending on the owner's preferences and furnishings.
If you are unsure how a room, bed or space shoule be arranged:
Photos can help confirm:
- bed setup and pillow placement - placement of throw pillows and blankets - furniture arrangement - general appearance of rooms
- open the housekeeping task you are assigned in EZCare - use the link to the listing photos - use these photos as a reference for how the property should be set up
If something in the home does not match the photos or appears to be broken or damaged, report it in EZCare.
NEXT ->
Reporting Damage and Maintenance Issues
If you find any broken, damaged or missing items, report it in EZCare.
Report issues as soon as they are discovered, even if they seem minor
Do not attempt repairs unless specifically instructed. Examples include:
- broken furniture - cracked furniture or glassware - loose fixtures
NEXT ->
How to report in EZCare
To report an issue in EZCare:
1. Open the task in EZCare 2. Click "yes" underneath damages to report 3. Submit the report with photos
Photo Requirements
When reporting damage, include: - one close-up photo showing the damage clearly - one photo taken further away showing the entire item or area
This helps the maintenance team understand the problem and location
NEXT ->
Immediate Maintenance Issues
If you find anything that could affect the guest's stay, report it immediately.
This includes, but is not limited to:
- no heat or air conditioning - no wifi - no hot water - electric/gas fireplace not working - water leaks - power outages - appliance not working - safety concerns
Do not wait until the end of the clean. Stop and report right away via Slack and tag (@) your manager so the issue can be addressed before guests arrive
NEXT ->
Lost and Found Items
If you find items left behind by the guests, they must be handled according to the lost and found procedure.
Procedure:
1. Report in EZCare 2. Bring the item to the office 3. Place the item in a bag 4. Label the bag with: - your name - the date - the property where the item was found 4. Place the labeled bag in the designated area.
'This process ensures that guest items can be properly tracked and returned if requested.
NEXT ->
Final Standard
Every property should be left:
NEXT ->
Quiz
NEXT ->
Quiz Question 1
NEXT ->
Question 2
NEXT ->
Question 3
NEXT ->
Question 4
NEXT ->
NEXT ->
Question 5
NEXT ->
Question 6
NEXT ->
Lesson Learned!
Report to your manager for the next learning module