What's your point? Using your Communication Skills
Start
Learning Objectives
- I can explain why being specific is important when I communicate with others.
- I can practice giving clear and specific instructions or messages.
- I can ask clarifying questions when something I hear is confusing or unclear.
- I can listen carefully and check my understanding to avoid misunderstandings.
Lets Practice
Scenario 1
Scenario 2
Jade has her first job mowing lawns. She works for her best friend’s brother who owns a landscaping company. She’s had the job for about three weeks and really feels like she’s getting into the groove. In fact, it’s the perfect job for her: She loves being outside and appreciates the fact that she can work on her own and even listen to her headphones! Jade arrives early at Mr. Z.’s house, her first customer of the day, and gets ready to begin mowing
Will works in a large dental office and winds up rushing to get to work every day after school. His job tasks include filing, making photocopies, stuffing envelopes and answering the telephone. Ms. T., the office manager, has asked to speak with Will about his time sheet.
Role- Play
Role- Play
Reflect
Think About It
Think About It
Reflection
In both of these scenarios, both employees could have "copped an attitude" or gotten defensive with the adult. Reread one of the scenarios and act out the situation differently.
Scenario 2
Scenario 1
Because each employee remained calm and asked additional questions to get clarity about the situation, they were able to communicate with the other person—and clearly identify the problem.
Self-Reflection
IT's difficult for me to communicate clearly when I have a problem
It's easy for me to communicate clearly when I have a problem
VS
What would it have looked and sounded like if Jade had not displayed such a measured response?
What would it have looked and sounded like if Will hadn't offered a suggestion for his situation?
What's your point? Using your Communication Skills
Jessica Radjavitch
Created on April 22, 2026
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Transcript
What's your point? Using your Communication Skills
Start
Learning Objectives
Lets Practice
Scenario 1
Scenario 2
Jade has her first job mowing lawns. She works for her best friend’s brother who owns a landscaping company. She’s had the job for about three weeks and really feels like she’s getting into the groove. In fact, it’s the perfect job for her: She loves being outside and appreciates the fact that she can work on her own and even listen to her headphones! Jade arrives early at Mr. Z.’s house, her first customer of the day, and gets ready to begin mowing
Will works in a large dental office and winds up rushing to get to work every day after school. His job tasks include filing, making photocopies, stuffing envelopes and answering the telephone. Ms. T., the office manager, has asked to speak with Will about his time sheet.
Role- Play
Role- Play
Reflect
Think About It
Think About It
Reflection
In both of these scenarios, both employees could have "copped an attitude" or gotten defensive with the adult. Reread one of the scenarios and act out the situation differently.
Scenario 2
Scenario 1
Because each employee remained calm and asked additional questions to get clarity about the situation, they were able to communicate with the other person—and clearly identify the problem.
Self-Reflection
IT's difficult for me to communicate clearly when I have a problem
It's easy for me to communicate clearly when I have a problem
VS
What would it have looked and sounded like if Jade had not displayed such a measured response?
What would it have looked and sounded like if Will hadn't offered a suggestion for his situation?