Lesson 2:
What would you say?
You’ve identified that the customer is frustrated. Before you can respond, they raise their voice again: This is the worst service I’ve had. Do you even know what you’re doing? There’s a brief pause. The customer is waiting—and your response will set the tone for what happens next.
RISE DEMO Lesson 2
Andrew Black
Created on April 22, 2026
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Transcript
Lesson 2:
What would you say?
You’ve identified that the customer is frustrated. Before you can respond, they raise their voice again: This is the worst service I’ve had. Do you even know what you’re doing? There’s a brief pause. The customer is waiting—and your response will set the tone for what happens next.