Nao Now
Trial Mentor Onboarding
Module: Trial Lessons
Why Trial Lessons Matter
Successful trials lead to new students, contributing to our collective growth and your teaching schedule.
Growth Opportunity
Trial lessons are the student's introduction to Nao Now. Your energy and expertise set the stage for their learning journey.
First Impression
Parents are evaluating Nao Now through you. A positive trial experience builds trust and encourages enrollment.
Parent Confidence
Module: Trial Lessons
Your Role in Trials
You Are the First Impression. Parents are closely observing the trial lesson. They are looking for:
How well you connect with their child, fostering a positive learning environment.
Connection
Your expertise and ability to guide their child effectively.
Confidence
Evidence that their child can learn and improve with Nao Now.
Clear Progress
Module 7: Trial Lessons
Your Role in Trials
A Great Trial Feels:
Flows smoothly, without feeling rushed or forced.
Natural
Tailored to the student's needs and interests.
Personal
Keep it engaging, exciting, and enjoyable. Deliver with spontaneity and freshness, making each trial feel like the first time and ensuring the student feels uniquely special.
Fun
Module: Trial Lessons
Your Role in Trials
Crafting a Stellar First Impression
Engagement: Keep the student involved and interested from start to finish.
Enthusiasm: Bring positive energy to every interaction.
Adaptability: Be ready to adjust to unexpected situations.
Patience: Understand that students may be nervous or unsure.
Clarity: Speak clearly and manage your pace.
Module: Trial Lessons
Why Trial Lessons Matter
Join the trial classroom at least 2 minutes before the scheduled start time to prepare.
Arrive Early
Ensure your internet connection, microphone, and camera are working perfectly.
Tech Check
Familiarize yourself with the student's profile, stated level, and any admin and sales notes available. These notes are key to personalizing the trial lesson effectively.
Review Profile
Parents may overestimate student levels, so be prepared to adjust on the fly.
Be Ready to Adapt
Module: Trial Lessons
Understanding Student Profile Notes
Click to expand!
This is what you'll see when reviewing a student's profile
Parent Onboarding Answers show what parents shared about their child
Admin and Sales Notes contain important context about the student
Use this information to personalize your trial lesson
Pay special attention to what matters most to the student and parent expectations
Module: Trial Lessons
Navigating Trial Notes & Adjustments
Student Joins
Mentor Observes
Assess Level
Adjust Curriculum
Seamless Level Adjustment
Upon a student joining, it is your responsibility as the mentor to accurately assess their actual English level. Parents often set initial expectations, but your expert observation is key to determining if the assigned level is appropriate. If a student's actual level differs, subtly adapt the material without drawing attention to the change. The ultimate goal of the trial is to teach at the student's true level, finding that balance by the end of the lesson. This ensures the trial is neither too challenging nor too easy, which is critical for student engagement and successful sign-up.
Module: Trial Lessons
Using the Trials Course
Always teach trial lessons in the Trial Course. These are shorter (e.g., 2 vocab words, shorter reading) but show the full class structure. Be sure to teach all sections, especially chit chat.
Familiarize yourself with the course structure before each lesson.
Use the materials, activities, and resources provided in the course.
Follow the lesson flow and adapt as needed based on student level.
The course is designed to guide you through a successful trial lesson.
Module: Trial Lessons
Attendance Rules & Policy
Mentors who teach trial lessons must maintain reliable attendance.
A strike may be issued for:
A cancellation of a trial lesson
No-show to a trial lesson
If a mentor cancels or misses a trial lesson:
The mentor will no longer be eligible to teach future trial lessons
The mentor may continue teaching regular students
Fines, the following apply:
$5 fine for a cancellation of a 25-minute class
$10 fine for a no-show for a 25-minute class
Extenuating Circumstances
All decisions are reviewed case-by-case. If a mentor believes a strike was issued incorrectly, they should refute the strike on the dashboard and submit supporting documentation. Once verified, the strike and/or fine may be reversed.
Documented medical emergencies
Strikes may be reviewed in cases of exceptional circumstances, including:
Force Majeure
Other unavoidable situations that prevent the mentor from teaching, with proof
Module: Trial Lessons
Highlighting Your Skills
Create a genuine connection and trust with students. This makes them feel comfortable, valued, and significantly boosts engagement and enrollment.
Build a Strong Bond
Highlight your ability to adapt lessons to student needs and unexpected moments.
Demonstrate Flexibility
Let your passion for teaching shine through. High energy keeps students engaged.
Showcase Your Energy
Module: Trial Lessons
Personalization: The Key to Connection
The building blocks to build solid connection:
Don't talk AT them, talk TO them
Every Student is Different
Adapt your teaching style to match their learning pace and preferences
Use their interests, hobbies, and personality to guide the lesson
Show genuine interest in who they are as a person, not just a student
Module: Trial Lessons
Personalization: The Key to Connection
Ask questions about their interests and life.
Asking Questions
Tailoring examples and activities to what matters to them.
Tailoring Examples
Listen actively to what the student says.
Listening Actively
Making them feel seen and valued.
Making Them Feel Seen
Building genuine connection through personalization.
Building Genuine Connection
Module: Trial Lessons
The Critical First 3 Minutes
Make every second count!
Greeting: A warm, friendly welcome sets a positive tone.
Connection: Quickly establish rapport with the student. Ask about their day or interests.
Assessment: Discreetly gauge their actual English level to confirm or adjust the lesson plan.
Enthusiasm: Your initial energy is contagious and crucial for engagement.
Module: Trial Lessons
See It In Action: Building Rapport
Explore these real mentor examples to understand how to build fantastic rapport with trial students, setting the stage for a positive learning experience. Use these clips to learn from the best!
Mentor Abi
Energy and Connection with a Young Learner
This example showcases how Mentor Abi brings dynamic energy, creating an immediate connection with younger students to foster a comfortable and engaging learning environment.
Mentor Victoria
Conversational and Age-Appropriate Approach
Observe how Mentor Victoria utilizes conversational techniques, tailored to the student's age and level, to sustain high engagement and build trust throughout the lesson.
Module: Trial Lessons
When a Student Seems Disengaged
Here are some practical strategies to re-engage students who may be losing focus or interest during a trial lesson:
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Humor
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Show & Tell
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Interests
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Visuals & Props
Module: Trial Lessons
Tailoring Your Approach by Student Level
For Lower-Level Learners:
For Intermediate-Advanced Learners:
Don't let them get away with one word answers
Ask why and how questions
Go Deep! Get them to think critically
Use TPR (movement + gestures)
Use images
Speak slowly
Module: Trial Lessons
Time Management: Prioritizing What Matters
Time management is critical to a successful trial.
NEVER skip the final Chit Chat questions — these are GOLD The final Chit Chat questions are where students use the vocab and reading they just learned in real conversation.
Why Final Chit Chat Questions are Non-Negotiable
If you feel like you won't finish the trial, prioritize wisely.
Why Time Management Matters
This is what parents love to hear most — real communication and application of learning. The final conversation demonstrates progress and confidence.
What Parents See in Those Final Questions
Common time-consuming elements that can be skipped:
What to Skip If Running Behind
Vocab games
Topic videos
Module: Trial Lessons
Connecting with Parents: The Final Touch
Parent connection is a critical final step
Ask to Speak with Parents
Keep it conversational and genuine, not salesy
Explain how Nao Now can help address those areas
Share what they need to improve on (constructive and encouraging)
Briefly tell them what the student did well (be specific and positive)
Ask to Speak with Parents
This shows you're invested in the student's learning
They do not have to go on camera
If parents are available, ask to speak with them
Ask to Speak with Parents
Increases likelihood of enrollment
Demonstrates professionalism and care
Builds trust and confidence in Nao Now
Shows genuine investment in the student's learning
The Follow-Up
Let them know someone from the Nao Now Sales Team will follow up with them
This takes pressure off you and sets clear expectations
Module: Trial Lessons
Submit Trial Results
You must complete this form right after the trial ends.
Complete All 3 Fields
Lesson Completed Select the topic you taught
Lesson Level Choose the level of the lesson
Recommended Starting Level Select where the student should begin
If the student is absent
Click “No-Show” (do not submit a level)
Module: Trial Lessons
Submit Trial Results
A great trial = student speaks, feels comfortable, and wants to come back
Why This Matters
Quick Tip
Determines student placement
When unsure, choose the lower level
Builds parent trust
better experience + higher confidence
Impacts conversion to paid lessons
Module: Trial Lessons
Closing Reminder: Your Impact
Remember, every trial is an opportunity to transform a potential student into a lifelong learner. Your dedication and skill are the heart of Nao Now. Trials matter because each one is a critical chance to create a wow moment for the student—an exceptional experience that feels memorable, meaningful, and leaves a lasting impression.
Connection
Energy
Spontaneity
Personalization
The diagram illustrates the critical role of the mentor in adjusting to the student's actual needs. While students begin trials at a level set by their parents, it is the mentor's core responsibility to observe, assess, and adapt the curriculum in real-time. This process ensures an optimal learning experience from the very first lesson.
Trials Onboarding
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Transcript
Nao Now
Trial Mentor Onboarding
Module: Trial Lessons
Why Trial Lessons Matter
Successful trials lead to new students, contributing to our collective growth and your teaching schedule.
Growth Opportunity
Trial lessons are the student's introduction to Nao Now. Your energy and expertise set the stage for their learning journey.
First Impression
Parents are evaluating Nao Now through you. A positive trial experience builds trust and encourages enrollment.
Parent Confidence
Module: Trial Lessons
Your Role in Trials
You Are the First Impression. Parents are closely observing the trial lesson. They are looking for:
How well you connect with their child, fostering a positive learning environment.
Connection
Your expertise and ability to guide their child effectively.
Confidence
Evidence that their child can learn and improve with Nao Now.
Clear Progress
Module 7: Trial Lessons
Your Role in Trials
A Great Trial Feels:
Flows smoothly, without feeling rushed or forced.
Natural
Tailored to the student's needs and interests.
Personal
Keep it engaging, exciting, and enjoyable. Deliver with spontaneity and freshness, making each trial feel like the first time and ensuring the student feels uniquely special.
Fun
Module: Trial Lessons
Your Role in Trials
Crafting a Stellar First Impression
Engagement: Keep the student involved and interested from start to finish.
Enthusiasm: Bring positive energy to every interaction.
Adaptability: Be ready to adjust to unexpected situations.
Patience: Understand that students may be nervous or unsure.
Clarity: Speak clearly and manage your pace.
Module: Trial Lessons
Why Trial Lessons Matter
Join the trial classroom at least 2 minutes before the scheduled start time to prepare.
Arrive Early
Ensure your internet connection, microphone, and camera are working perfectly.
Tech Check
Familiarize yourself with the student's profile, stated level, and any admin and sales notes available. These notes are key to personalizing the trial lesson effectively.
Review Profile
Parents may overestimate student levels, so be prepared to adjust on the fly.
Be Ready to Adapt
Module: Trial Lessons
Understanding Student Profile Notes
Click to expand!
This is what you'll see when reviewing a student's profile
Parent Onboarding Answers show what parents shared about their child
Admin and Sales Notes contain important context about the student
Use this information to personalize your trial lesson
Pay special attention to what matters most to the student and parent expectations
Module: Trial Lessons
Navigating Trial Notes & Adjustments
Student Joins
Mentor Observes
Assess Level
Adjust Curriculum
Seamless Level Adjustment
Upon a student joining, it is your responsibility as the mentor to accurately assess their actual English level. Parents often set initial expectations, but your expert observation is key to determining if the assigned level is appropriate. If a student's actual level differs, subtly adapt the material without drawing attention to the change. The ultimate goal of the trial is to teach at the student's true level, finding that balance by the end of the lesson. This ensures the trial is neither too challenging nor too easy, which is critical for student engagement and successful sign-up.
Module: Trial Lessons
Using the Trials Course
Always teach trial lessons in the Trial Course. These are shorter (e.g., 2 vocab words, shorter reading) but show the full class structure. Be sure to teach all sections, especially chit chat.
Familiarize yourself with the course structure before each lesson.
Use the materials, activities, and resources provided in the course.
Follow the lesson flow and adapt as needed based on student level.
The course is designed to guide you through a successful trial lesson.
Module: Trial Lessons
Attendance Rules & Policy
Mentors who teach trial lessons must maintain reliable attendance.
A strike may be issued for:
A cancellation of a trial lesson
No-show to a trial lesson
If a mentor cancels or misses a trial lesson:
The mentor will no longer be eligible to teach future trial lessons
The mentor may continue teaching regular students
Fines, the following apply:
$5 fine for a cancellation of a 25-minute class
$10 fine for a no-show for a 25-minute class
Extenuating Circumstances
All decisions are reviewed case-by-case. If a mentor believes a strike was issued incorrectly, they should refute the strike on the dashboard and submit supporting documentation. Once verified, the strike and/or fine may be reversed.
Documented medical emergencies
Strikes may be reviewed in cases of exceptional circumstances, including:
Force Majeure
Other unavoidable situations that prevent the mentor from teaching, with proof
Module: Trial Lessons
Highlighting Your Skills
Create a genuine connection and trust with students. This makes them feel comfortable, valued, and significantly boosts engagement and enrollment.
Build a Strong Bond
Highlight your ability to adapt lessons to student needs and unexpected moments.
Demonstrate Flexibility
Let your passion for teaching shine through. High energy keeps students engaged.
Showcase Your Energy
Module: Trial Lessons
Personalization: The Key to Connection
The building blocks to build solid connection:
Don't talk AT them, talk TO them
Every Student is Different
Adapt your teaching style to match their learning pace and preferences
Use their interests, hobbies, and personality to guide the lesson
Show genuine interest in who they are as a person, not just a student
Module: Trial Lessons
Personalization: The Key to Connection
Ask questions about their interests and life.
Asking Questions
Tailoring examples and activities to what matters to them.
Tailoring Examples
Listen actively to what the student says.
Listening Actively
Making them feel seen and valued.
Making Them Feel Seen
Building genuine connection through personalization.
Building Genuine Connection
Module: Trial Lessons
The Critical First 3 Minutes
Make every second count!
Greeting: A warm, friendly welcome sets a positive tone.
Connection: Quickly establish rapport with the student. Ask about their day or interests.
Assessment: Discreetly gauge their actual English level to confirm or adjust the lesson plan.
Enthusiasm: Your initial energy is contagious and crucial for engagement.
Module: Trial Lessons
See It In Action: Building Rapport
Explore these real mentor examples to understand how to build fantastic rapport with trial students, setting the stage for a positive learning experience. Use these clips to learn from the best!
Mentor Abi
Energy and Connection with a Young Learner
This example showcases how Mentor Abi brings dynamic energy, creating an immediate connection with younger students to foster a comfortable and engaging learning environment.
Mentor Victoria
Conversational and Age-Appropriate Approach
Observe how Mentor Victoria utilizes conversational techniques, tailored to the student's age and level, to sustain high engagement and build trust throughout the lesson.
Module: Trial Lessons
When a Student Seems Disengaged
Here are some practical strategies to re-engage students who may be losing focus or interest during a trial lesson:
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Humor
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Show & Tell
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Interests
Encourage them to share something in their room. This personal connection can spark interest and conversation.
Visuals & Props
Module: Trial Lessons
Tailoring Your Approach by Student Level
For Lower-Level Learners:
For Intermediate-Advanced Learners:
Don't let them get away with one word answers
Ask why and how questions
Go Deep! Get them to think critically
Use TPR (movement + gestures)
Use images
Speak slowly
Module: Trial Lessons
Time Management: Prioritizing What Matters
Time management is critical to a successful trial.
NEVER skip the final Chit Chat questions — these are GOLD The final Chit Chat questions are where students use the vocab and reading they just learned in real conversation.
Why Final Chit Chat Questions are Non-Negotiable
If you feel like you won't finish the trial, prioritize wisely.
Why Time Management Matters
This is what parents love to hear most — real communication and application of learning. The final conversation demonstrates progress and confidence.
What Parents See in Those Final Questions
Common time-consuming elements that can be skipped:
What to Skip If Running Behind
Vocab games
Topic videos
Module: Trial Lessons
Connecting with Parents: The Final Touch
Parent connection is a critical final step
Ask to Speak with Parents
Keep it conversational and genuine, not salesy
Explain how Nao Now can help address those areas
Share what they need to improve on (constructive and encouraging)
Briefly tell them what the student did well (be specific and positive)
Ask to Speak with Parents
This shows you're invested in the student's learning
They do not have to go on camera
If parents are available, ask to speak with them
Ask to Speak with Parents
Increases likelihood of enrollment
Demonstrates professionalism and care
Builds trust and confidence in Nao Now
Shows genuine investment in the student's learning
The Follow-Up
Let them know someone from the Nao Now Sales Team will follow up with them
This takes pressure off you and sets clear expectations
Module: Trial Lessons
Submit Trial Results
You must complete this form right after the trial ends.
Complete All 3 Fields
Lesson Completed Select the topic you taught
Lesson Level Choose the level of the lesson
Recommended Starting Level Select where the student should begin
If the student is absent
Click “No-Show” (do not submit a level)
Module: Trial Lessons
Submit Trial Results
A great trial = student speaks, feels comfortable, and wants to come back
Why This Matters
Quick Tip
Determines student placement
When unsure, choose the lower level
Builds parent trust
better experience + higher confidence
Impacts conversion to paid lessons
Module: Trial Lessons
Closing Reminder: Your Impact
Remember, every trial is an opportunity to transform a potential student into a lifelong learner. Your dedication and skill are the heart of Nao Now. Trials matter because each one is a critical chance to create a wow moment for the student—an exceptional experience that feels memorable, meaningful, and leaves a lasting impression.
Connection
Energy
Spontaneity
Personalization
The diagram illustrates the critical role of the mentor in adjusting to the student's actual needs. While students begin trials at a level set by their parents, it is the mentor's core responsibility to observe, assess, and adapt the curriculum in real-time. This process ensures an optimal learning experience from the very first lesson.