HappyOrNot Smiley TouchGuide
Start
Assembly Instructions
Smiley Touch
Smiley Touch FAQ
Wrong question showing on the screen or no question showing on screen
Change Active Hours/Enable Sleep Mode
Pause my Smiley Touch for cleaning
Changed survey but it did not update on device
Insufficient power or charging issues
Live sharing is not working
Having device issues and remote restart did not work
Where can I find templates/printables?
Analytics Information
What does the survey flow look like?
Promo Screen Information
Additional Settings
How do I manage my subscriptions?
Select the issue you are experiencing to get targeted support for the Smiley Touch.
01:00
Click here to learn more about Sleep Mode
Additonal Settings
This is automatically turned on and can be turned off as needed for locations.
Allow for Open Feedback
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey and follow-ups are set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
This can be added to your survey flow. Work through the Level Up! course in our Academy to learn more.
Contact Details
These can be set to help with monitoring feedback. .
Alert Triggers
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Smiley Touch Survey Flow
Subscriptions
Manage your own subscriptions
Play
You might already be subscribed to a performance report or other report types. You can manage reports, add or delete, and subscribe to any alerts associated with your account. Check your current subscriptions from My Profile > Subscriptions.
Click play to watch a video tutorial on how to manage your own subscriptions.
HappyOrNot Analytics
Insightful
Daily Pulse
Prove Effect
Info
Info
Info
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Complete the course
Troubleshooting Guide Feedback
Thank you for utilizing the HappyOrNot Troubleshooting Guide. Before you go, we'd love to hear from you - click on the smileys to the right to give your course feedback. Click "Complete" below.
The sleep mode is automatically on when the survey is not active. We recommend setting the opening hours based on when people are present at the location. How to turn the sleep mode off: If you do not want to use the sleep mode on your Smiley Touch, set the survey to 'Always Open' or start at 00:00 (12 am) and to end at 00:00 (12 am). The survey will be active 24 hours. Important! To ensure the longevity of the Smiley Touch and reduce energy usage, we suggest avoiding 24-hour surveys if possible. Allowing the device a brief pause for a cooling-down period helps maintain its performance and can extend its lifespan.
If you have Admin rights, you can remotely restart a Smiley Touch. Restart may be needed if survey settings (main question, follow-ups or languages) have been changed but they have not been updated to the Smiley Touch user interface within 10 minutes. Also, Smiley Touch must be restarted if the user interface does not respond to Smiley presses.
1. Go to Admin > Smileys. 2. Search for the Smiley Touch you want to restart and click its name. 3. Select Restart at the top of the page. The Smiley Touch will restart within an hour after the button has been clicked.
Click on the image below to find solutions to some common problems with the Live Sharing.
If your device isn’t working or charging properly, first try a different power source. If the issue persists, remove the unit from the stand and check both the short and long charging cables.
CLICK HERE for troubleshooting
Find templates for different kinds of question sheets in standard EU and US sizes. In addition, you will find printables and promotional posters.Click the images below.
There are four different templates available when you export your results as a poster, share your results from an email report or use Live Sharing.HappyOrNot Customer Support can change the template to fit your needs. Click the image below.
Insightful
Data tells what is happening
- Time stamp
- Location
- Reasons
- Exceptions
- Trends
- Etc
Connect the dots and understand why this is happening to make impactful changes
Click the link below for video instructions on assembling the Smiley Touch Stand, Table, and Wall versions.
Click here for video instructions
Do you need to pause your Smiley Touch for cleaning?
Electronic wipes or a microfiber cloth are recommened for cleaning.
CLICK HERE for directions
Play
NOTE! If a charger is plugged into a wall socket the Smiley Touch will restart and turn on automatically. If the charger is not connected to a wall socket Smiley Touch will turn off.
If you are unable to access the reset screen, it might be because your Smiley Touch has not been updated to the latest software version. In this case, contact HappyOrNot Support and they will help you.
Click the link below to troubleshoot issues with the question either displaying incorrectly or not appearing on the screen.
Click Here
Smiley Touch FAQs
Click the image below for answers to some of our frequenly asked questions about the Smiley Touch.
Prove Effect
Ability to see the impact of recent changes in operations and verify their impact on customer satisfaction and overall experience
Daily Pulse
Immediately see performance during the day and make instant changes to improve operations
AND An overview of performance over time to see seasonality or changes in trends to be able to optimize operations
Play
Check out the videos to discover how the Promo Screen works and how to set it up. You can find more information in our Promo Screen Academy course as well as on our Help Site.
What is the Promo Screen?
Play
Play
HappyOrNot Smiley Touch Guide
HappyOrNot
Created on April 10, 2026
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Transcript
HappyOrNot Smiley TouchGuide
Start
Assembly Instructions
Smiley Touch
Smiley Touch FAQ
Wrong question showing on the screen or no question showing on screen
Change Active Hours/Enable Sleep Mode
Pause my Smiley Touch for cleaning
Changed survey but it did not update on device
Insufficient power or charging issues
Live sharing is not working
Having device issues and remote restart did not work
Where can I find templates/printables?
Analytics Information
What does the survey flow look like?
Promo Screen Information
Additional Settings
How do I manage my subscriptions?
Select the issue you are experiencing to get targeted support for the Smiley Touch.
01:00
Click here to learn more about Sleep Mode
Additonal Settings
This is automatically turned on and can be turned off as needed for locations.
Allow for Open Feedback
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey and follow-ups are set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
This can be added to your survey flow. Work through the Level Up! course in our Academy to learn more.
Contact Details
These can be set to help with monitoring feedback. .
Alert Triggers
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Smiley Touch Survey Flow
Subscriptions
Manage your own subscriptions
Play
You might already be subscribed to a performance report or other report types. You can manage reports, add or delete, and subscribe to any alerts associated with your account. Check your current subscriptions from My Profile > Subscriptions.
Click play to watch a video tutorial on how to manage your own subscriptions.
HappyOrNot Analytics
Insightful
Daily Pulse
Prove Effect
Info
Info
Info
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Complete the course
Troubleshooting Guide Feedback
Thank you for utilizing the HappyOrNot Troubleshooting Guide. Before you go, we'd love to hear from you - click on the smileys to the right to give your course feedback. Click "Complete" below.
The sleep mode is automatically on when the survey is not active. We recommend setting the opening hours based on when people are present at the location. How to turn the sleep mode off: If you do not want to use the sleep mode on your Smiley Touch, set the survey to 'Always Open' or start at 00:00 (12 am) and to end at 00:00 (12 am). The survey will be active 24 hours. Important! To ensure the longevity of the Smiley Touch and reduce energy usage, we suggest avoiding 24-hour surveys if possible. Allowing the device a brief pause for a cooling-down period helps maintain its performance and can extend its lifespan.
If you have Admin rights, you can remotely restart a Smiley Touch. Restart may be needed if survey settings (main question, follow-ups or languages) have been changed but they have not been updated to the Smiley Touch user interface within 10 minutes. Also, Smiley Touch must be restarted if the user interface does not respond to Smiley presses.
1. Go to Admin > Smileys. 2. Search for the Smiley Touch you want to restart and click its name. 3. Select Restart at the top of the page. The Smiley Touch will restart within an hour after the button has been clicked.
Click on the image below to find solutions to some common problems with the Live Sharing.
If your device isn’t working or charging properly, first try a different power source. If the issue persists, remove the unit from the stand and check both the short and long charging cables.
CLICK HERE for troubleshooting
Find templates for different kinds of question sheets in standard EU and US sizes. In addition, you will find printables and promotional posters.Click the images below.
There are four different templates available when you export your results as a poster, share your results from an email report or use Live Sharing.HappyOrNot Customer Support can change the template to fit your needs. Click the image below.
Insightful
Data tells what is happening
- Time stamp
- Location
- Reasons
- Exceptions
- Trends
- Etc
Connect the dots and understand why this is happening to make impactful changesClick the link below for video instructions on assembling the Smiley Touch Stand, Table, and Wall versions.
Click here for video instructions
Do you need to pause your Smiley Touch for cleaning?
Electronic wipes or a microfiber cloth are recommened for cleaning.
CLICK HERE for directions
Play
NOTE! If a charger is plugged into a wall socket the Smiley Touch will restart and turn on automatically. If the charger is not connected to a wall socket Smiley Touch will turn off. If you are unable to access the reset screen, it might be because your Smiley Touch has not been updated to the latest software version. In this case, contact HappyOrNot Support and they will help you.
Click the link below to troubleshoot issues with the question either displaying incorrectly or not appearing on the screen.
Click Here
Smiley Touch FAQs
Click the image below for answers to some of our frequenly asked questions about the Smiley Touch.
Prove Effect
Ability to see the impact of recent changes in operations and verify their impact on customer satisfaction and overall experience
Daily Pulse
Immediately see performance during the day and make instant changes to improve operations AND An overview of performance over time to see seasonality or changes in trends to be able to optimize operations
Play
Check out the videos to discover how the Promo Screen works and how to set it up. You can find more information in our Promo Screen Academy course as well as on our Help Site.
What is the Promo Screen?
Play
Play