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Account-Level Trial Plan Update

Arlo

Created on April 10, 2026

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Transcript

No Audio on Recorded Videos

(VMC30xx / VMC20xx Models)

Engineering has identified a repeatable issue affecting the following devices: VMC3080 / VMC2080 / VMC3082 / VMC2082

🎥 Sample recorded videos showing no audio 🔊 Confirmation that live stream audio is working ⚙️ Device logs / firmware version

📌 WHAT TO COLLECT

🔍 WHAT'S GOING ON?

✅ Live stream audio: Working ❌ Recorded video audio: Missing ⚠️ Not a hardware issue

Please gather and attach as much as possible:

🚨 WHAT TO DO:

If you encounter a case with this exact behavior:

📝 WHAT TO DOCUMENT

👉 Escalate ONE confirmed case to the L3 bin This is needed for proper issue creation and tracking by Engineering.

🕒 Timeline of when the issue started 🛠️ Troubleshooting steps completed

Category: Feature & Usage Problem: Feed / Recordings

🗂️ CASE TAGGING

Thank you for helping us capture this accurately and support faster resolution! 🙌