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Add a Note to the Conversation Timeline

Gladly Documentation

Created on April 9, 2026

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Transcript

Add a Note to the Conversation Timeline

Click anywhere to start.

At the bottom of the Conversation Timeline, click Create a note.

Use the composer to add your note.

Click Add Note to add it to the Timeline.

You can click Create a note again to continue to add notes.

Great work, that's it!

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