Add a Note to the Conversation Timeline
Click anywhere to start.
At the bottom of the Conversation Timeline, click Create a note.
Use the composer to add your note.
Click Add Note to add it to the Timeline.
You can click Create a note again to continue to add notes.
Great work, that's it!
RESTART
Add a Note to the Conversation Timeline
Gladly Documentation
Created on April 9, 2026
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Transcript
Add a Note to the Conversation Timeline
Click anywhere to start.
At the bottom of the Conversation Timeline, click Create a note.
Use the composer to add your note.
Click Add Note to add it to the Timeline.
You can click Create a note again to continue to add notes.
Great work, that's it!
RESTART