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NHO_MVV

Christie Germans

Created on April 8, 2026

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Transcript

Mission, Vision, Values

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Let's go!

Our mission, vision, and values are our guiding leash—keeping us moving together with purpose, making the right choices, and creating a better experience for our pets, our people, and our future.

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Our mission is to elevate the love and lives of pet families. This is the "why" behind everything we do.

Mission

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We will be the leaders of care for pets; trusted partners who enrich every stage of a pet's life. This is our ultimate goal in the industry.

Vision

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We are One Pack - a united team, stronger together. We want to deliver joy, happiness, and ultimately a loving experience that elevates their own lives.

Values

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We work together to be...

Pet Obsessed, Trustworthy Innovators, and Creative Innovators.

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Trustworthy Partners We do the right thing, we mean what we say, and we do what we promise. We value integrity, honesty, transparency, and accountability.

Creative Innovators We move fast, and we take smart risks to enhance pet care - every day. We are strategic, fun, authentic, and we try and learn.

Pet Obsessed We love your pets like our own. We are passionate, whole-hearted, compassionate, and connected.

Creative Innovators

Pet Obsessed

Trustworthy Partners

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Our MVV connects people, purpose, and performance. When done right, they directly impact both employee experience and business results.

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