Choosing the Right Communication Method
Not every situation should be handled the same way. ACE leaders must think about the situation and decide whether an email, phone call, or in-person communication is the best option. Choosing the right communication method helps prevent misunderstandings, improves relationships. Click each card below to determine which communication is most appropriate.
Use text messages when:
Use emails when:
Use phone calls when:
Use in person communication when:
- Answering general questions.
- Sending parking information or updates.
- Following up after a conversation or issue.
- Sending event or traffic notifications.
- Documenting communication.
- This is the tenants preferred method of communication.
- Discussing time-sensitive information. If it is not time-sensitive, use email.
Ensure that all text communication is professional and appropriate. Proof read each text before sending.
- A tenant is upset or frustrated.
- An issue is urgent.
- A billing issue needs explanation.
- There is a recurring issue that needs discussion.
- An email could be misunderstood.
- Delivering keycards or permits.
- Meeting new tenants.
- Discussing ongoing issues or concerns.
- Checking in with important tenants.
- Building relationships.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
TEXT MESSAGES
PHONE CALL
IN PERSON
EMAIL
Title
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here
Choosing the Right Communication Method
ACE Training
Created on April 7, 2026
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Transcript
Choosing the Right Communication Method
Not every situation should be handled the same way. ACE leaders must think about the situation and decide whether an email, phone call, or in-person communication is the best option. Choosing the right communication method helps prevent misunderstandings, improves relationships. Click each card below to determine which communication is most appropriate.
Use text messages when:
Use emails when:
Use phone calls when:
Use in person communication when:
- This is the tenants preferred method of communication.
- Discussing time-sensitive information. If it is not time-sensitive, use email.
Ensure that all text communication is professional and appropriate. Proof read each text before sending.Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
TEXT MESSAGES
PHONE CALL
IN PERSON
EMAIL
Title
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here