HappyOrNot Smiley TerminalGuide
Start
Smiley Terminal and Mini Assembly Instructions
Smiley Terminal
First network connection for the Smiley Terminal
Smiley Terminal Wall FAQ
Change hours of operation
Change Batteries - Terminal
Live sharing is not working
Change Batteries - Terminal Mini Wall
Where can I find templates/printables?
Change Batteries - Terminal Mini Table
How do I manage my subscriptions?
Connectivity issues/ Blinking Red Light
Analytics Information
Smiley Terminal Hard Reset
Additional Settings
Select the issue you are experiencing to get targeted support for the Smiley Terminal.
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Subscriptions
Manage your own subscriptions
Play
You might already be subscribed to a performance report or other report types. You can manage reports, add or delete, and subscribe to any alerts associated with your account. Check your current subscriptions from My Profile > Subscriptions.
Click play to watch a video tutorial on how to manage your own subscriptions.
HappyOrNot Analytics
Insightful
Daily Pulse
Prove Effect
Info
Info
Info
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Daily Pulse
Immediately see performance during the day and make instant changes to improve operations
AND An overview of performance over time to see seasonality or changes in trends to be able to optimize operations
When you turn on Smiley Terminal for the first time, it will start searching for the local network to connect with. This will take 1-2 minutes, during which the LED light will flash red.
Troubleshoot Connection
Click the image below to find solutions to some common problems with the Live Sharing.
Prove Effect
Ability to see the impact of recent changes in operations and verify their impact on customer satisfaction and overall experience
Smiley Terminal Mini Table, and Mini Wall.
Smiley Terminal, Table, and Rail versions.
Click the puzzle image below to access video instructions to assemble the Smiley Terminal Mini Table, and Mini Wall.
Click the puzzle image below to access video instructions to assemble the Smiley Terminal, Table, and Rail versions.
Insightful
Data tells what is happening
- Time stamp
- Location
- Reasons
- Exceptions
- Trends
- Etc
Connect the dots and understand why this is happening to make impactful changes
Find templates for different kinds of question sheets in standard EU and US sizes. In addition, you will find printables and promotional posters. Click the images below.
There are four different templates available when you export your results as a poster, share your results from an email report or use Live Sharing. HappyOrNot Customer Support can change the template to fit your needs.Click the image below.
Play
This video explains how to do a hard reset on Smiley Terminal Stand V3. For other models, click for each version: How to hard reset Smiley Terminal Wall, How to hard reset the Smiley Terminal version 1, or How to hard reset the Smiley Terminal version 2.
* Please note: a hard reset may be needed if the terminal stops communicating, or a soft reset does not work. WARNING: A hard reset will restore the terminal back to factory settings.
Smiley Wall Terminal FAQs
Click the image below for answers to some of our frequenly asked questions about the Smiley Wall Terminal.
No light or sound after a button press? Red light blinking? No data in HappyOrNot Analytics?
Click HERE for troubleshooting
Click the image below to learn how to adjust the opening and closing hours and set the operating days for your device.
Please note: When you set the opening hours and active days for a survey, any feedback collected outside of those hours is left out from reports to improve data quality. This helps to avoid accidental or irrelevant feedback (for example when cleaning).
Terminal Guide
HappyOrNot
Created on April 7, 2026
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Transcript
HappyOrNot Smiley TerminalGuide
Start
Smiley Terminal and Mini Assembly Instructions
Smiley Terminal
First network connection for the Smiley Terminal
Smiley Terminal Wall FAQ
Change hours of operation
Change Batteries - Terminal
Live sharing is not working
Change Batteries - Terminal Mini Wall
Where can I find templates/printables?
Change Batteries - Terminal Mini Table
How do I manage my subscriptions?
Connectivity issues/ Blinking Red Light
Analytics Information
Smiley Terminal Hard Reset
Additional Settings
Select the issue you are experiencing to get targeted support for the Smiley Terminal.
Additonal Settings
This is part of the Professional package. It finds patterns in your service performance.
Subscribe to Foresights
Once your survey is set, you can edit additional settings. These can all be accessed by an Admin by clicking on the related survey or experience point. Review the information to the right (click the link button to explore more).
Alert Triggers
These can be set to help with monitoring feedback. .
Subscriptions
Manage your own subscriptions
Play
You might already be subscribed to a performance report or other report types. You can manage reports, add or delete, and subscribe to any alerts associated with your account. Check your current subscriptions from My Profile > Subscriptions.
Click play to watch a video tutorial on how to manage your own subscriptions.
HappyOrNot Analytics
Insightful
Daily Pulse
Prove Effect
Info
Info
Info
Still have questions?
Feel free to contact our support team: support@happy-or-not.com
Next
Daily Pulse
Immediately see performance during the day and make instant changes to improve operations AND An overview of performance over time to see seasonality or changes in trends to be able to optimize operations
When you turn on Smiley Terminal for the first time, it will start searching for the local network to connect with. This will take 1-2 minutes, during which the LED light will flash red.
Troubleshoot Connection
Click the image below to find solutions to some common problems with the Live Sharing.
Prove Effect
Ability to see the impact of recent changes in operations and verify their impact on customer satisfaction and overall experience
Smiley Terminal Mini Table, and Mini Wall.
Smiley Terminal, Table, and Rail versions.
Click the puzzle image below to access video instructions to assemble the Smiley Terminal Mini Table, and Mini Wall.
Click the puzzle image below to access video instructions to assemble the Smiley Terminal, Table, and Rail versions.
Insightful
Data tells what is happening
- Time stamp
- Location
- Reasons
- Exceptions
- Trends
- Etc
Connect the dots and understand why this is happening to make impactful changesFind templates for different kinds of question sheets in standard EU and US sizes. In addition, you will find printables and promotional posters. Click the images below.
There are four different templates available when you export your results as a poster, share your results from an email report or use Live Sharing. HappyOrNot Customer Support can change the template to fit your needs.Click the image below.
Play
This video explains how to do a hard reset on Smiley Terminal Stand V3. For other models, click for each version: How to hard reset Smiley Terminal Wall, How to hard reset the Smiley Terminal version 1, or How to hard reset the Smiley Terminal version 2.
* Please note: a hard reset may be needed if the terminal stops communicating, or a soft reset does not work. WARNING: A hard reset will restore the terminal back to factory settings.
Smiley Wall Terminal FAQs
Click the image below for answers to some of our frequenly asked questions about the Smiley Wall Terminal.
No light or sound after a button press? Red light blinking? No data in HappyOrNot Analytics?
Click HERE for troubleshooting
Click the image below to learn how to adjust the opening and closing hours and set the operating days for your device.
Please note: When you set the opening hours and active days for a survey, any feedback collected outside of those hours is left out from reports to improve data quality. This helps to avoid accidental or irrelevant feedback (for example when cleaning).