Ground Research
Guided Scenarios
Select the START button to begin.
start
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Scenario: Finding package dimensions in FTRACK
We need to find package dimensions. Below is the FTRACK Scan Details screen. This is the first screen you see after tracking a package. We need more information in order to find package dimensions. We want the Additional Info button, which will take us to a new screen.
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding package dimensions in FTRACK
We need to find package dimensions. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including package dimensions. Which button should we click?
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Job!
That's the EPDI Info button, which gives us package dimensions.
Scenario: Finding package dimensions in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding shipper information in FTRACK
We need to find the true shipper for this transaction. Some info is available on the FTRACK Scan Details screen. Let's verify this info by clicking the Additional Info button to find the true shipper.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Job!
Yep! That's correct. Located on the Additional Info screen is the true shipper.
Next
Scenario: Finding shipper information in FTRACK
Additional Information screen
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding package weight in FTRACK
Now we need the verify package weight. We can find this info also on the Additional Info screen. Click the button to continue.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Wonderful!
Yep! That's correct. You can find weight in the Package Summary section on this screen.
Next
Scenario: Finding weight in FTRACK
Additional Information screen
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding 3rd party billing information in FTRACK
We need to find 3rd party billing information. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including 3rd party blling information. Which button should we click?
pending image
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Stupendous!
That's the EPDI Info button.
Scenario: Finding 3rd party billing information in FTRACK
pending image
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding multipiece shipment info in FTRACK
For this scenario, we have a tracking number of a package that is part of a multipiece shipment. We need to find the other tracking numbers of the other packages in that multipiece shiopment. We can start by clicking the additional Info button. Click that button now.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding multipiece shipment info in FTRACK
We know this is a multipiece shipment because we see the MPS Info button. Click that button to find more information about the multipiece shipment.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Marvelous!
We can find all associated tracking numbers of the multipiece shipment in this popup window.
Scenario: Finding multipiece shipment info in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding recipient information in FTRACK
For this package we are looking for the recipient name and address. We can find that information by clicking the Delivery Info button. Click that button now.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Fantastic!
The Delivery Info button gives a lot more information about the delivery.
Scenario: Finding recipient information in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding declared value in FTRACK
We need to find Declared Value. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including declared value. Which button should we click?
pending image
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Work!
That's the EPDI Info button.
Scenario: Finding declared value in FTRACK
pending image
Next
Excellent work!
Select RESTART to review the content again.
restart
GRM SCENARIOS
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Transcript
Ground Research
Guided Scenarios
Select the START button to begin.
start
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Scenario: Finding package dimensions in FTRACK
We need to find package dimensions. Below is the FTRACK Scan Details screen. This is the first screen you see after tracking a package. We need more information in order to find package dimensions. We want the Additional Info button, which will take us to a new screen.
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding package dimensions in FTRACK
We need to find package dimensions. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including package dimensions. Which button should we click?
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Job!
That's the EPDI Info button, which gives us package dimensions.
Scenario: Finding package dimensions in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding shipper information in FTRACK
We need to find the true shipper for this transaction. Some info is available on the FTRACK Scan Details screen. Let's verify this info by clicking the Additional Info button to find the true shipper.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Job!
Yep! That's correct. Located on the Additional Info screen is the true shipper.
Next
Scenario: Finding shipper information in FTRACK
Additional Information screen
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding package weight in FTRACK
Now we need the verify package weight. We can find this info also on the Additional Info screen. Click the button to continue.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Wonderful!
Yep! That's correct. You can find weight in the Package Summary section on this screen.
Next
Scenario: Finding weight in FTRACK
Additional Information screen
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding 3rd party billing information in FTRACK
We need to find 3rd party billing information. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including 3rd party blling information. Which button should we click?
pending image
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Stupendous!
That's the EPDI Info button.
Scenario: Finding 3rd party billing information in FTRACK
pending image
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding multipiece shipment info in FTRACK
For this scenario, we have a tracking number of a package that is part of a multipiece shipment. We need to find the other tracking numbers of the other packages in that multipiece shiopment. We can start by clicking the additional Info button. Click that button now.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding multipiece shipment info in FTRACK
We know this is a multipiece shipment because we see the MPS Info button. Click that button to find more information about the multipiece shipment.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Marvelous!
We can find all associated tracking numbers of the multipiece shipment in this popup window.
Scenario: Finding multipiece shipment info in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding recipient information in FTRACK
For this package we are looking for the recipient name and address. We can find that information by clicking the Delivery Info button. Click that button now.
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Fantastic!
The Delivery Info button gives a lot more information about the delivery.
Scenario: Finding recipient information in FTRACK
Next
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Try again!
Try selecting a different button.
Scenario: Finding declared value in FTRACK
We need to find Declared Value. Below is the Additional Information screen in FTRACK. We need to click a button that gives us more information, including declared value. Which button should we click?
pending image
Incorrect: Let’s try that again. Remember, you should select more than one option that shows the limits of liability.
Great Work!
That's the EPDI Info button.
Scenario: Finding declared value in FTRACK
pending image
Next
Excellent work!
Select RESTART to review the content again.
restart