Registration and Refreshments
9:00 AM
Check in and enjoy complimentary coffee and light snacks
9:30 AM
Welcome and Opening Remarks
Join us as we kick off our Lunch & Learn event - a day filled with engaging conversations and thought-provoking discussions as we explore the diverse features and benefits of the Incident IQ platform. Come hungry for knowledge (and food!), and let’s elevate your experience with Incident IQ!
Product Deep Dive Sessions: Work Smarter, Not Harder
10:00 AM
10:00 AM The Breakfast Club: Real Talk with Local IT Experts
11:00 AM Tech Triumps: Warwick Valley's Chromebook Repair Overhaul
11:15 AM Introducing the New AI Ticket Assistant
11:45 AM Unlock the Power of Preventative Maintenance
Lunch and Networking
12:00 PM
Enjoy a catered lunch while engaging with peers in an informal setting. This is a prime time to network, share personal experiences, exchange best practices, and develop connections within your professional community.
Breakout Sessions
12:45 PM
Session #1 - Navigating the Queue: Techniques for Ticketing
Session #2 - Assets in Action: Effective Asset Management
Session #3 - Facilities & Events: Powering Performance
Session #4 - Curiosity Corner: Live Demos
Product Updates & Closing Remarks: What You Need to Know Before You Go
2:15 PM
As we wrap up for the day, we're excited to share our latest Product Updates and sneak peeks of upcoming enhancements! We truly appreciate your participation today and are eager to keep the conversation going in the iiQ Community.
One-On-One Stations : Ask the Experts
Not ready to leave us? Though the event is officially over, we want to invite you to stick around. Don't miss the opportunity to engage with our knowledgeable iiQ team members at our exclusive one-on-one stations. Stay for an additional hour for tailored insights and personalized discussions that can elevate your district’s site.
2:30 PM
Lock in for an insightful session with Jordan Cangialosi, Technical Services Manager at Warwick Valley Central Schools, for an inside look at how his team transformed their Chromebook repair process. He will discuss how leveraging iiQ features enabled his team to speed up repair times while keeping everyone—from technicians to teachers—in the loop.
Teachers need a simple way to submit requests. IT teams need clear, complete details to resolve them quickly. The new AI Ticket Assistant in iiQ Ticketing is designed to help with both.Sit back as we showcase how we're improving the full lifecycle of a ticket, from guided submission that captures the right information upfront, to automated routing and cleaner classification that helps technicians move faster without extra steps.
Come along for an insightful session featuring:- Eric Coronado, Director of Technology at Suffern Central School District
- Mike Reid, IT Administrator at New Brunswick School District
- Stacey Lespinasse, Coordinator of Education Tech and Media Literacy at Paramus Public School District
- Andrew Branagan, Network Supervisor at Carteret Public School District
We’ll discuss strategies for end-of-year device collection and summer preparations. They will share insights into their own ticket queues, revealing their favorite rule and the time-saving features in the iiQ system they rely on most. But that’s not all - hear stories about the strangest support tickets the panelists have ever received.
Participate in an engaging open forum where your pressing questions will take center stage. Together, we will explore innovative strategies for asset verification, loaner device deployment, and more. We will share invaluable insights specifically designed to elevate your district's success. It’s time to make your assets work for you, rather than the other way around!
Get ready to revolutionize your approach to Preventative Maintenance! We're thrilled to unveil the latest and greatest capabilities designed specifically for Facilities.
Attention Facilities and Events Teams! This session is designed just for you, diving deep into everything from foundational concepts to the most intricate features of the iiQ platform. You'll not only get answers to your pressing questions but also discover a world of possibilities that the Facilities and Events module can provide together.
Ready to take the next step? Stop by the Curiosity Corner for engaging live demonstrations that bring to life the fascinating topics we've explored throughout the day, such as AI Ticket Assistant, Apps, Facilities, and more. Experience firsthand the wonders that await you—let your curiosity lead the way!
Unlock next-level ticketing efficiency by exploring transformative strategies for streamlining your workflow. This session dives into the art of refining ticket submissions by leveraging automation rules and using features such as subtasks, SLAs, and much more to ensure nothing falls through the cracks. Beyond the mechanics, you’ll learn how to craft insightful reports that drive better decision-making. We’ll dive deep into effective workflows and share invaluable insights designed to elevate your district's success.
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Transcript
Registration and Refreshments
9:00 AM
Check in and enjoy complimentary coffee and light snacks
9:30 AM
Welcome and Opening Remarks
Join us as we kick off our Lunch & Learn event - a day filled with engaging conversations and thought-provoking discussions as we explore the diverse features and benefits of the Incident IQ platform. Come hungry for knowledge (and food!), and let’s elevate your experience with Incident IQ!
Product Deep Dive Sessions: Work Smarter, Not Harder
10:00 AM
10:00 AM The Breakfast Club: Real Talk with Local IT Experts
11:00 AM Tech Triumps: Warwick Valley's Chromebook Repair Overhaul
11:15 AM Introducing the New AI Ticket Assistant
11:45 AM Unlock the Power of Preventative Maintenance
Lunch and Networking
12:00 PM
Enjoy a catered lunch while engaging with peers in an informal setting. This is a prime time to network, share personal experiences, exchange best practices, and develop connections within your professional community.
Breakout Sessions
12:45 PM
Session #1 - Navigating the Queue: Techniques for Ticketing
Session #2 - Assets in Action: Effective Asset Management
Session #3 - Facilities & Events: Powering Performance
Session #4 - Curiosity Corner: Live Demos
Product Updates & Closing Remarks: What You Need to Know Before You Go
2:15 PM
As we wrap up for the day, we're excited to share our latest Product Updates and sneak peeks of upcoming enhancements! We truly appreciate your participation today and are eager to keep the conversation going in the iiQ Community.
One-On-One Stations : Ask the Experts
Not ready to leave us? Though the event is officially over, we want to invite you to stick around. Don't miss the opportunity to engage with our knowledgeable iiQ team members at our exclusive one-on-one stations. Stay for an additional hour for tailored insights and personalized discussions that can elevate your district’s site.
2:30 PM
Lock in for an insightful session with Jordan Cangialosi, Technical Services Manager at Warwick Valley Central Schools, for an inside look at how his team transformed their Chromebook repair process. He will discuss how leveraging iiQ features enabled his team to speed up repair times while keeping everyone—from technicians to teachers—in the loop.
Teachers need a simple way to submit requests. IT teams need clear, complete details to resolve them quickly. The new AI Ticket Assistant in iiQ Ticketing is designed to help with both.Sit back as we showcase how we're improving the full lifecycle of a ticket, from guided submission that captures the right information upfront, to automated routing and cleaner classification that helps technicians move faster without extra steps.
Come along for an insightful session featuring:
- Eric Coronado, Director of Technology at Suffern Central School District
- Mike Reid, IT Administrator at New Brunswick School District
- Stacey Lespinasse, Coordinator of Education Tech and Media Literacy at Paramus Public School District
- Andrew Branagan, Network Supervisor at Carteret Public School District
We’ll discuss strategies for end-of-year device collection and summer preparations. They will share insights into their own ticket queues, revealing their favorite rule and the time-saving features in the iiQ system they rely on most. But that’s not all - hear stories about the strangest support tickets the panelists have ever received.Participate in an engaging open forum where your pressing questions will take center stage. Together, we will explore innovative strategies for asset verification, loaner device deployment, and more. We will share invaluable insights specifically designed to elevate your district's success. It’s time to make your assets work for you, rather than the other way around!
Get ready to revolutionize your approach to Preventative Maintenance! We're thrilled to unveil the latest and greatest capabilities designed specifically for Facilities.
Attention Facilities and Events Teams! This session is designed just for you, diving deep into everything from foundational concepts to the most intricate features of the iiQ platform. You'll not only get answers to your pressing questions but also discover a world of possibilities that the Facilities and Events module can provide together.
Ready to take the next step? Stop by the Curiosity Corner for engaging live demonstrations that bring to life the fascinating topics we've explored throughout the day, such as AI Ticket Assistant, Apps, Facilities, and more. Experience firsthand the wonders that await you—let your curiosity lead the way!
Unlock next-level ticketing efficiency by exploring transformative strategies for streamlining your workflow. This session dives into the art of refining ticket submissions by leveraging automation rules and using features such as subtasks, SLAs, and much more to ensure nothing falls through the cracks. Beyond the mechanics, you’ll learn how to craft insightful reports that drive better decision-making. We’ll dive deep into effective workflows and share invaluable insights designed to elevate your district's success.