After the corrective action was approved, Nina asks Tyler to meet the next day. Tyler is nervous. Nina will use the sandwich method (positive → corrective → positive) to deliver the feedback submitted on the corrective action. Nina will record the delivery outcome in HR Suite.
Let's observe the delivery and coaching session!
Start
Hi Tyler, thank you so much for your time. I want to start by saying I appreciate how you step in when the team is busy. Your performance and metrics lately have been outstanding.
Okay... Thank you.
Next
I need to talk about yesterday: you arrived about 30 minutes late, which left the team short‑handed at shift start. I know things happen, but this has occurred before, and punctuality is a job requirement because of our client commitments. That's why I created a corrective action.
I couldn’t help being late, it just happened. I don’t really have anything else to say. It won't happen again.
I hear you. Even when events are out of your control, we need a reliable plan. Yesterday, we agreed that you would inform me if there was an emergency. I will have to place you on verbal warning, since this has happened multiple times.
Next
I understand. I can call you if I’m having a personal situation. It won’t happen again.
Thanks, Tyler. I appreciate you agreeing to that. I’ll record this conversation in HR Suite. I’ll ask you to log into the tool and acknowledge the warning.
We'll check in again in two weeks for a follow-up. If you need any support, just let me know. You're doing a fantastic job, so let's keep it up!
Next
Alright, the delivery session has finished. Now Nina has to record the outcome in the HR Suite section. Let's do it!
Go to HR Suite
All Delivery Remarks can be left on the case 'Delivery' text box. You'll find additional instructions, as you continue with the course unit.
Delivery
Laura Vergara
Created on March 31, 2026
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Transcript
After the corrective action was approved, Nina asks Tyler to meet the next day. Tyler is nervous. Nina will use the sandwich method (positive → corrective → positive) to deliver the feedback submitted on the corrective action. Nina will record the delivery outcome in HR Suite.
Let's observe the delivery and coaching session!
Start
Hi Tyler, thank you so much for your time. I want to start by saying I appreciate how you step in when the team is busy. Your performance and metrics lately have been outstanding.
Okay... Thank you.
Next
I need to talk about yesterday: you arrived about 30 minutes late, which left the team short‑handed at shift start. I know things happen, but this has occurred before, and punctuality is a job requirement because of our client commitments. That's why I created a corrective action.
I couldn’t help being late, it just happened. I don’t really have anything else to say. It won't happen again.
I hear you. Even when events are out of your control, we need a reliable plan. Yesterday, we agreed that you would inform me if there was an emergency. I will have to place you on verbal warning, since this has happened multiple times.
Next
I understand. I can call you if I’m having a personal situation. It won’t happen again.
Thanks, Tyler. I appreciate you agreeing to that. I’ll record this conversation in HR Suite. I’ll ask you to log into the tool and acknowledge the warning.
We'll check in again in two weeks for a follow-up. If you need any support, just let me know. You're doing a fantastic job, so let's keep it up!
Next
Alright, the delivery session has finished. Now Nina has to record the outcome in the HR Suite section. Let's do it!
Go to HR Suite
All Delivery Remarks can be left on the case 'Delivery' text box. You'll find additional instructions, as you continue with the course unit.