English for Customer Service 6

IEFP

English for Customer Service

Teacher Cristina Silva2026

START

Welcome

IEFP

English for Customer Service

This course was designed with your needs in mind, so take the most of it.

Index

Part 2Professions, trades and unskilled jobs

Part 2Economic sectors

Part 1 SIGAE vocabulary

Part 2Professional background questions

Self-study resources

Let's Practice!

Expected learning outcomes

Explain the services offered by the Job Centre/Training Centre and the conditions of access.

Conduct an interview to create a user/beneficiary file: personal data and other relevant info.

Interview a user/beneficiary with a focus on the CV.

Make, cancel and move appointments.

Communicate on the phone in different scenarios.

Give advice according to the needs of the user/beneficiary.

Explain how to apply for a jobseeker’s allowance.

Learning goals

By the end of this class, students should:

01

be familiar with the vocabulary on the SIGAE platform in English;

be able to ask polite questions according to the information they need to register on SIGAE;

02

use vocabulary related to skilled and unskilled jobs and economic sectors;

03

04

use the previous vocabulary in different vocabulary exercises, written and spoken.

English Class Rules

3. TRUST THE TEACHER.

2. BE WILLING TO TRY.

1. DON'T PANIC!

AND... don't forget to have fun!

Remember

Learn key vocabulary

Class practice

Use it at work

Part 1

User registration on SIGAE:

• Vocabulary
• Polite questions

SIGAE | Group Work

SIGAE

Vocabulary and questionsA separate PDF file will be shared with the compilation of vocabulary and relevant questions, according to the order of the tabs in the platform. Thank you for your contribution to this support tool!

Part 2

User registration on SIGAE - professional background:

• vocabulary related to professions, trades and unskilled jobs
• economic sectors
• prefessional background questions

Work, Job, Career, Occupation, Profession or Trade?

Work, Job, Career, Occupation, Profession or Trade?

Jobs & Economic Sectors

Vocabulary The support material with key vocabulary will be shared by e-mail. It's a good idea to take the job list to work and update it whenever you come across an unlisted job.

Professional background interview

Essential questions and vocabulary The file with the relevant questions will be shared by e-mail. Use this file to help you role-play interviews in class but also as a safety net at work.

Let's practice! 1

Professional background interview questions

Professional background interview

Let's practice! 2

Professional background interview role-plays

Professional background interview | Role-play

Speaking activityThe support material for this speaking task will be shared by e-mail before the class and includes 2 files: 1 scenario bank and 1 registration form. The role-plays are short and straight to the point to help you memorise and use relevant vocabulary/phrases. The goal is that each pair may prepare 2 interviews, switching roles. The scenario bank has 20 citizen cards with different backgrounds to cover different vocabulary and phrases.

Self-study

Talking about jobs, careers and professional background

Job Interview Advanced Level

Contacts

cristina.silva@iefp.pt

91 011 33 52

I'm on WhatsApp Please remember to identify yourself

LessonLearned!

Thank you.