National Benchmarks
Measures key app registration, patients registered vs target, login and record views and activity e.g. appts booked, cancelled and repeat prescriptions from NHS nationally published data, both overall and by month.
App Adoption & Targets
The "Registered Patients vs Target" gauge shows the percentage of your patients (aged 13+) registered on the app against your practice goal. The "Registrations" chart tracks month-on-month growth, helping you monitor the success of digital enrolment campaigns.
Usage Data
Self-Service Volume: The "Activity" and "Logins" charts show exactly how patients are bypassing the front desk.
Patient Interaction Trends: By comparing "Logins" against "Record Views," you can see if patients are merely checking the app or actively engaging with their clinical data, helping you gauge the depth of digital literacy within your patient list
Public Health Engagement
The Organ Donation Activity view tracks how many patients are using the app to manage their donation status, providing a unique look at patient engagement with broader national health initiatives.
Messaging Data
Communication Efficiency: The "Read Rate %" and "Read Within 1 Hour" tiles measure how effectively your practice is reaching patients.
Patient Responsiveness: The "Messages Sent and Read Status" chart categorises engagement by timeframes.
Jump Offs
Integrated Service Demand: This tracks "Jump Offs," which occur when a patient moves from the NHS App to a third-party tool like Emis or Accurx.
Provider Popularity: By monitoring "Jump Offs by Provider," the practice can see which digital partners are driving the most traffic, ensuring that your integrated clinical systems are performing as expected and meeting patient needs
NHS App Report
Academy Admin
Created on March 30, 2026
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Transcript
National Benchmarks
Measures key app registration, patients registered vs target, login and record views and activity e.g. appts booked, cancelled and repeat prescriptions from NHS nationally published data, both overall and by month.
App Adoption & Targets
The "Registered Patients vs Target" gauge shows the percentage of your patients (aged 13+) registered on the app against your practice goal. The "Registrations" chart tracks month-on-month growth, helping you monitor the success of digital enrolment campaigns.
Usage Data
Self-Service Volume: The "Activity" and "Logins" charts show exactly how patients are bypassing the front desk.
Patient Interaction Trends: By comparing "Logins" against "Record Views," you can see if patients are merely checking the app or actively engaging with their clinical data, helping you gauge the depth of digital literacy within your patient list
Public Health Engagement
The Organ Donation Activity view tracks how many patients are using the app to manage their donation status, providing a unique look at patient engagement with broader national health initiatives.
Messaging Data
Communication Efficiency: The "Read Rate %" and "Read Within 1 Hour" tiles measure how effectively your practice is reaching patients.
Patient Responsiveness: The "Messages Sent and Read Status" chart categorises engagement by timeframes.
Jump Offs
Integrated Service Demand: This tracks "Jump Offs," which occur when a patient moves from the NHS App to a third-party tool like Emis or Accurx.
Provider Popularity: By monitoring "Jump Offs by Provider," the practice can see which digital partners are driving the most traffic, ensuring that your integrated clinical systems are performing as expected and meeting patient needs