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Questioning

Charles Ostle

Created on March 27, 2026

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Transcript

Broad Questions

SpecificQuestions

NarrowQuestions

Let's go!

Narrow Questions
Specific Questions
Broad Questions
  • More focused questions that begin narrowing options
  • Based on what the guest has already shared
  • Open-ended, low-pressure questions
  • Focused on the guest’s situation, not the vehicle
  • Directional questions that compare and confirm
  • Directed toward a specific solution or vehicle

Use broad, specific, and narrow question types to guide the conversation naturally.

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