Mentor Onboarding
Overview
Essential Tech Literacy
MODULE 9
Welcome!
MODULE 1
Types of Lessons
MODULE 5
Policies & Independent Contractor
MODULE 10
Mentorship
MODULE 2
Anatomy of a Nao Now Lesson
MODULE 6
Teaching Philosophy
MODULE 3
Nao Now Video Classroom Platform
MODULE 7
Key Takeaways
Teaching Young ESL Learners
MODULE 4
Nao Now Levels
MODULE 8
Module 1:
Welcome!
Module 1: Welcome!
Welcome to Nao Now!
Welcome to the Nao Now mentor community.
At Nao Now, we help children worldwide build confidence speaking English through conversation, mentorship, and engaging topics.
Our lessons help students:
- Speak confidently
- Think critically
- Share ideas with the world
As a mentor, you make this possible.
Module 1: Welcome!
Why Your Role Matters
Every Nao Now lesson is more than an English class. For many students, it may be their first real conversation with someone from another country.
Your encouragement helps them:
Speak when they feel shy
Share ideas they were afraid to say
Build confidence that lasts beyond the classroom
Mentors don’t just teach English. They help students discover their voice
Module 1: Welcome!
The Mentor Journey at Nao Now
Mentor Success
Strong relationships lead to a stable schedule and long-term students.
Weekly Schedule
Most students book lessons weekly with the same mentor.
Regular Student
You begin building a personal relationship.
Long-Term Students
Nao Now focuses on long-term mentorship, not constantly rotating students
Trial Lesson
First impression for the student and parent.
Nao Now is built on mentorship, not one-time tutoring.
Module 2:
Mentorship
Module 2: Mentorship
The Importance of Mentorship
WHY
WHAT
HOW
How to Create That Connection
It Drives Everything
Build a Real Connection
- Start with simple, friendly chit-chat (name, interests, feelings)
- React with energy, encouragement, and curiosity
- Ask follow-up questions (not just “correct” answers)
- Use their ideas in the lesson
- Smile, use their name often, and be expressive
- Go beyond teaching the lesson
- Make each child feel seen, heard, and valued
- Be someone they are excited to see each week
- Kids speak more when they feel comfortable
- Confidence grows through trust
- Students return because of YOU—not just the lesson
Module 2: Mentorship
Why this Matters
Enjoyment
You bring energy & fun
Comfort
You create a safe space to speak
Connection
You build a real relationship
When you do this well:
- Students talk more
- Students feel confident
- Students come back to YOUR class
Great mentors don’t just teach—they make students want to return.
Module 3:
Teaching Philosophy
Module 3: Teaching Philosophy
The Communicative Approach
Critical Thinking
Discussion
Conversation
Vocabulary
Students learn language fastest when they use it to communicate ideas. Speaking comes before perfect grammar.
Module 3: Teaching Philosophy
What This Means in Class
Mentors should:
Encourage ideas
Model natural English
Correct gently
Students should:
Speak often
Ask questions
Share opinions
Module 4:
Teaching Young ESL Learners
Module 4: Teaching Young ESL Learners
Energy
Patience
Encouragement
Successful ESL Lessons
Teaching Kids
Effectively
Module 4: Teaching Young ESL Learners
Key Strategies
TPR:
Use hand actions to model and demonstrate
Visuals:
Pictures, drawing
Wait time:
Give 10–15 seconds
Energy:
Playfulness, humor, enthusiasm
Module 5:
Types of Lessons
Module 5: Types of Lessons
Types of Nao Now Lessons
Writing
Debate
Speaking
Level Tests
Critical Thinking
Trials
Module 5: Types of Lessons
Speaking Lessons
Student Outcome
Students speak comfortably in English and share their ideas in full sentences. They build fluency through conversation and discussion.
Mentor Role
encourage students to expand their answers
ask open-ended questions
Mentors should...
create an engaging, conversation-driven lesson
model natural English sentences
Module 5: Types of Lessons
Writing Lessons
Student Outcome
Students learn to organize their ideas into clear paragraphs, short stories, and different writing genres while improving grammar and vocabulary.
Mentor Role
guide students in organizing paragraphs and stories
help correct grammar and sentence structure
encourage creativity and idea development
Mentors should...
support vocabulary growth using stronger word choices or tools like a thesaurus
Module 5: Types of Lessons
Debate Lessons
Student Outcome
Students learn to express opinions clearly, support ideas with reasons, and respond to different viewpoints. They build confidence speaking persuasively in English.
Mentor Role
introduce simple debate structure: intro → reasons → examples → conclusions
Mentors should...
model respectful disagreement and rebuttal
guide them to provide reasons and examples
encourage students to take a position on the topic
Module 5: Types of Lessons
Critical Thinking Lessons
Student Outcome
Students complete puzzles, challenges, and escape-room style missions using English. They practice reading clues, solving problems, and thinking creatively.
Mentor Role
encourage students to explain their thinking
guide students through clues and challenges
Mentors should...
keep the activity fun and interactive
help students use English to solve problems
Module 5: Types of Lessons
Trials
Student Outcome
Students experience a “WOW moment” and want to return to Nao Now. Students build a personal bond with their new Nao Now mentor.
Mentor Role
prioritize speaking and interaction over perfection
assess the student’s level naturally through the lesson
build quick rapport and make the student feel comfortable
Mentors should...
showcase the Nao Now experience (fun, engaging, conversational)
end the lesson with positive energy so the student wants to come back
Module 5: Types of Lessons
Level Tests
Student Outcome
Students are accurately placed in the right level for their ability. They understand their strengths and areas for improvement.
Mentor Role
evaluate speaking, reading, and comprehension skills
ask a range of questions to assess ability
Mentors should...
select the correct level based on performance
provide clear, helpful feedback on strengths and areas to improve
Module 6:
Anatomy of a Nao Now Lesson
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Warm Up
Vocabulary
Talk Time
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Topic Video
Reading Questions
Reading Passage
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Optional Homework
Chit Chat
Curriculum Review
Module 9: Essential Tech Literacy
Curriculum Review
Click to expand!
Make sure to complete the curriculum review slide in each lesson, usually before homework. Be sure not to skip it.
This step helps tailor future lessons to the student's interests and needs. Before ending, guide the student through feedback to ensure it's completed.
Module 6: Anatomy of a Nao Now Lesson
Lesson Completion Standards
By level:
Pacing:
Beginner Basics – Level 1: 1 lesson (move to the next topic next class)
Each topic should be completed in 1 or 2 classes
Level 2–3: Follow topic label (1 lesson or 2-part)
If the topic is labeled Part 1 / Part 2, it must be completed across 2 lessons
Level 4–5: Always 2 lessons
Module 6: Anatomy of a Nao Now Lesson
Lesson Feedback
After each lesson, mentors must submit feedback on the dashboard.
To submit feedback:
or use Calendar View
go to Dashboard → Past Lessons → Feedback
If there is a technical issue, submit feedback via Intercom and notify the admin team.
Module 7:
Nao Now Video Classroom Platform
Module 7: Nao Now Video Classroom Platform
Not Just a Video Call
Unlike platforms like Zoom or Google Meet, the Nao Now classroom is built specifically for online tutoring lessons. It is designed to be:
built for learning activities
interactive
kid-friendly
Students should actively participate, not just watch or listen.
Module 7: Nao Now Video Classroom Platform
Interactive Nao Now Lesson
Passive Video Call
Student mostly listens
Student actively participates
VS
Mentor talks most of the time
Mentor and student interact together
Few tools available
Many interactive learning tools
Feels like a lecture
Feels like a collaborative activity
Module 7: Nao Now Video Classroom Platform
Interactive Experience
Nao Now lessons should feel like an interactive activity, not a lecture.
Students should:
click
draw
type
answer questions
explore activities
The more students participate, the more they learn and enjoy the lesson.
Module 7: Nao Now Video Classroom Platform
Nao Now Video Classroom Tools
Co-Browser
Screen Share
Whiteboard
Shared Documents
Settings & Troubleshooting
Module 7: Nao Now Video Classroom Platform
Nao Now Video Classroom Tools
Chat
Emojis / Reactions
The Library
Device Setup
End Session For All
Timer
Nao Now lessons should always be interactive.Students should be clicking, typing, drawing, and participating — not just watching.
Module 7: Nao Now Video Classroom Platform
Screen Share vs Co-Browser
Screen Share
Mentor only
Student cannot click or do anything
Passive viewing
Videos or demonstrations
Mentor and student
Student can click and interact
Interactive learning
Games, activities, websites
Co-Browser
Feature
Who controls it
Student interaction
Lesson experience
Best used for
Always use the Co-Browser whenever possible. It allows the student to actively participate, making lessons much more engaging.
Module 7: Nao Now Video Classroom Platform
When to Use Screen Share
Use Screen Share only when the Co-Browser cannot load the content or is not working properly.
Screen share should be used as a backup tool.
During screen share:
the mentor controls everything
the student cannot interact
the lesson becomes more passive
Module 7: Nao Now Video Classroom Platform
Preparing Your Classroom
enter the classroom a few minutes early
Before each lesson:
test microphone and camera
check internet connection
close unnecessary browser tabs
prepare lesson materials in advance
Helpful Tip:
Each student has their own classroom space where lesson materials, whiteboards, and notes remain saved for future lessons. This allows mentors to continue lessons where they left off.
Module 7: Nao Now Video Classroom Platform
Troubleshooting Technical Issues
If something is not working:
- Open Settings → Device Setup OR Settings → Device Setup
- Check microphone and camera permissions
- If needed, refresh your browser or rejoin the classroom
- If the Co-Browser isn’t loading properly, switch to Screen Share
The platform may show alerts if there are connection or device issues for you or the student, helping you quickly identify and resolve the problem.
Entering the classroom early helps mentors solve most technical issues before the student arrives
Module 7: Nao Now Video Classroom Platform
Technology Expectations
Mentors should:
arrive early
troubleshoot basic issues
have stable internet
test audio/video before class
Module 8:
Nao Now Levels
Module 8: Nao Now Levels
Understanding Nao Now Levels
Each student at Nao Now is assigned a lesson level based on their speaking, reading, and comprehension ability. Teaching at the correct level is very important because it helps students feel successful, comfortable, and motivated to continue.
Mentors should only teach lessons that match the student’s assigned level.
The right level helps students grow with confidence.
A lesson that is too easy can make a student lose interest.
A lesson that is too hard can make a student feel overwhelmed.
Module 8: Nao Now Levels
Brief Description of Every Level
Beginner Basics
Pre-Level 1
Level 1
Level 5
Level 2
Level 3
Level 4
Module 8: Nao Now Levels
What If a Student Seems Ready for Another Level?
Sometimes a student may seem ready to move up. When this happens, mentors should not simply begin teaching higher-level lessons on their own.
Level changes should be based on a proper level test, not an informal guess during class.
Instead:
complete the assigned lesson as appropriate
note your observation in feedback
recommend a level test
submit level result
Module 8: Nao Now Levels
Level Test Process
If a student may be ready for another level:
the parent may schedule a level test using a credit the mentor conducts the level test the mentor decides whether the student is ready to move up or should remain at the current level the mentor submits the result through feedback
Do not independently switch the student into a different level without the level test process being completed.
Module 9:
Essential Tech Literacy
Module 9: Essential Tech Literacy
Why Your Role Matters
The Nao Now Dashboard is your central hub for managing everything. You will use it to:
Click to expand!
view upcoming and past lessons
set your availability
submit lesson feedback
check payments
message the admin team
Click Here!
access your calendar and notifications
Bookmark this link for easy access:
Module 9: Essential Tech Literacy
Chat Tool (Admin Communication Tool)
Please use the chat tool inside the dashboard used to communicate with the Nao Now admin team. Use the chat tool to:
ask questions or get support
report issues (technical or student-related)
follow up on student or parent concerns
This is your main communication channel with admin—use it consistently.
Module 9: Essential Tech Literacy
Reporting Student Tardiness
If a student is late or not online:
Report on the chat tool by clicking “Student Not Online” and include the Student ID.
If the student joins late
continue the lesson with the remaining time. If possible, extend to a full 25-minute lesson (you will be paid for any extra time)
If the student is a no-show
stay in the classroom until notified and submit feedback accordingly
What to do next:
Module 9: Essential Tech Literacy
Lesson Trackers & Lesson History
During each class, always check the student's lesson tracker on the left side of the class video.
Click to expand!
Check Student History
Green checks (✔) = completed See which lessons say completed (✔) Do not repeat completed lessons
Lesson Tracker Updates
Lesson trackers automatically update after each feedback submission. You can also see lessons the student has completed with other mentors.
Module 9: Essential Tech Literacy
Lesson Trackers & Lesson History
Click to expand!
View the student’s recent lessons, including notes and AI summaries from past mentors.
Use this section to quickly understand the student’s progress, strengths, and areas for improvement.
Always write a short note after each class to support continuity between mentors.
Your notes help future mentors deliver more personalized and effective lessons.
Module 9: Essential Tech Literacy
Leading Mode & Request Help
Request Help: If issues persist after basic troubleshooting, click Request Help and fill out the form. An admin member may join the class to assist.
Leading Mode: Mentors must ensure that Leading Mode is toggled ON before starting the class. This keeps students synced with the same tabs and materials the mentor is using in the cobrowser. If turned OFF, students can freely switch tabs on their end and may not see the same materials being shared. To enable:
- Click the crown icon beside the timer
- Toggle Leading Mode ON
Module 10:
Policies & Independent Contractor
Module 10: Policies & Independent Contractor
Key Responsibilities
Mentors must:
arrive on time
update lesson trackers
respond to admin within 24 hours
submit feedback within 12 hours
Mutual Respect & Accountability
Ensures consistency for everyone
Creates a fair and respectful learning environment
Protects your time and effort
Why this matters:
At Nao Now, we hold both mentors and students to high standards. Just like mentors receive strikes or fines for late cancellations or no-shows, students are also subject to strikes and penalties for last-minute cancellations.
Module 10: Policies & Independent Contractor
Payment Overview
Mentors are paid biweekly based on teaching minutes.
Mentors are not compensated for lesson feedback.
Feedback is required within 12 hours.
Key Takeaways
Key Takeways
The Nao Now Rule
A great lesson means the student:
wants to come back
smiles
speaks
If these three things happen, the lesson was successful.
Key Takeways
Thank You for Completing the Training!
We are so excited to welcome you to the Nao Now mentor community. By teaching with Nao Now, you are helping students:
build confidence develop their voice in English think critically about the world around them
Your mentorship can make a lasting impact on a child’s life!
Press the Library button on the whiteboard to open the Co-Browser and other tools like dice, calculators, timers, and videos.
App Library
Encourage homework in a positive and fun way.
How to Teach It
Reinforce learning outside of class
Purpose
Optional Homework
Can understand basic sentences and phrases, limited vocabulary.
Level 1
Advanced understanding, able to engage in fluent, sophisticated conversations on diverse topics.
Level 5
Pause often to check understanding. Ask questions and use annotation tools (highlight, circle, type) to support learning.
How to Teach It
Improve reading, pronunciation, and understanding
Purpose
Reading Passage
The student is at the absolute beginner level, with little to no understanding of English.
Beginner Basics
Knows essential consonant and vowel phonics rules and can read and speak in very short sentences.
Pre-Level 1
Mentor and student can type and edit together in real time. Often used for writing or debate lessons.
Shared Documents
Allows you to check your microphone, camera, and connection if technical issues occur.
Settings & Troubleshooting
Ask the student to rate the lesson and suggest topics they want to learn next. This is critical — we use this to improve lessons and create new content based on student interests.
How to Teach It
Gather student insights to improve lessons and engagement
Purpose
Curriculum Review
After entering the video classroom, if you experience any microphone or camera issues, please go to Settings → Device Setup to check your devices and resolve them.
Device Setup
Celebrate correct answers and encourage participation
Emojis / Reactions
Used to communicate with the student or parent if technical issues arise or if written communication is needed during class.
Chat
Shared browser where both mentor and student can click, scroll, and interact together in real time. This should be used whenever possible to keep lessons interactive.
Co-Browser
Strong command over English, can handle complex topics with few errors.
Level 4
Get students to answer in full sentences, refer back to the passage, and ask follow-up questions to deepen thinking.
How to Teach It
Check comprehension and expand answers
Purpose
Reading Questions
Always click “End Session for All” button at the end of each class to properly close the lesson.
End Session Button
Can handle simple conversations with basic grammar but struggles with complex structures.
Level 2
A shared drawing space used to explain ideas visually or annotate lesson materials.
Whiteboard
Celebrate correct answers and encourage participation
Emojis / Reactions
Keep lessons on track (Teacher/Leader controlled). We recommend using the stopwatch, as “set end time” will automatically remove the mentor when time ends.
Timer
Capture a photo from the mentor or student camera and add it to the whiteboard. Useful for viewing homework or objects more clearly.
Video Snapshot
Ask lots of questions before, during, and after the video. Turn it into active learning, not passive watching.
How to Teach It
Build understanding through context
Purpose
Topic Video
Intermediate understanding of English, can have conversations but with some errors.
Level 3
Keep lessons on track (Teacher/Leader controlled). We recommend using the stopwatch, as “set end time” will automatically remove the mentor when time ends.
Timer
Make it fun and easy. Smile, show energy, and ask simple questions to help the student feel relaxed right away.
How to Teach It
Get the student comfortable and engaged
Purpose
Warm Up
Focus on personal stories and cultural exchange. Make it feel like a natural conversation, not a test.
How to Teach It
Build connection and real conversation
Purpose
Chit Chat
Displays the mentor’s screen. Only the mentor can control it, and the student cannot interact. Use only if the Co-Browser is not working.
Screen Share
Used to communicate with the student or parent if technical issues arise or if written communication is needed during class.
Chat
Press the Library button on the whiteboard to open the Co-Browser and other tools like dice, calculators, timers, and videos.
App Library
Always click “End Session for All” button at the end of each class to properly close the lesson.
End Session Button
Ask follow-up questions and encourage longer answers. Keep the conversation going.
How to Teach It
Get the student speaking
Purpose
Talk Time
Includes drawing, highlighting, underlining, circling, and typing directly on the lesson screen. Mentors should use this constantly to emphasize key vocabulary, correct mistakes, and guide attention during reading and activities.
Annotation Tools
Have students use words in sentences, not just repeat them. Give examples and guide them to create their own.
How to Teach It
Help students understand and use new words
Purpose
Vocabulary
Welcome to Nao Now! - Mentor Onboarding
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Transcript
Mentor Onboarding
Overview
Essential Tech Literacy
MODULE 9
Welcome!
MODULE 1
Types of Lessons
MODULE 5
Policies & Independent Contractor
MODULE 10
Mentorship
MODULE 2
Anatomy of a Nao Now Lesson
MODULE 6
Teaching Philosophy
MODULE 3
Nao Now Video Classroom Platform
MODULE 7
Key Takeaways
Teaching Young ESL Learners
MODULE 4
Nao Now Levels
MODULE 8
Module 1:
Welcome!
Module 1: Welcome!
Welcome to Nao Now!
Welcome to the Nao Now mentor community.
At Nao Now, we help children worldwide build confidence speaking English through conversation, mentorship, and engaging topics.
Our lessons help students:
As a mentor, you make this possible.
Module 1: Welcome!
Why Your Role Matters
Every Nao Now lesson is more than an English class. For many students, it may be their first real conversation with someone from another country.
Your encouragement helps them:
Speak when they feel shy
Share ideas they were afraid to say
Build confidence that lasts beyond the classroom
Mentors don’t just teach English. They help students discover their voice
Module 1: Welcome!
The Mentor Journey at Nao Now
Mentor Success
Strong relationships lead to a stable schedule and long-term students.
Weekly Schedule
Most students book lessons weekly with the same mentor.
Regular Student
You begin building a personal relationship.
Long-Term Students
Nao Now focuses on long-term mentorship, not constantly rotating students
Trial Lesson
First impression for the student and parent.
Nao Now is built on mentorship, not one-time tutoring.
Module 2:
Mentorship
Module 2: Mentorship
The Importance of Mentorship
WHY
WHAT
HOW
How to Create That Connection
It Drives Everything
Build a Real Connection
Module 2: Mentorship
Why this Matters
Enjoyment
You bring energy & fun
Comfort
You create a safe space to speak
Connection
You build a real relationship
When you do this well:
Great mentors don’t just teach—they make students want to return.
Module 3:
Teaching Philosophy
Module 3: Teaching Philosophy
The Communicative Approach
Critical Thinking
Discussion
Conversation
Vocabulary
Students learn language fastest when they use it to communicate ideas. Speaking comes before perfect grammar.
Module 3: Teaching Philosophy
What This Means in Class
Mentors should:
Encourage ideas
Model natural English
Correct gently
Students should:
Speak often
Ask questions
Share opinions
Module 4:
Teaching Young ESL Learners
Module 4: Teaching Young ESL Learners
Energy
Patience
Encouragement
Successful ESL Lessons
Teaching Kids
Effectively
Module 4: Teaching Young ESL Learners
Key Strategies
TPR:
Use hand actions to model and demonstrate
Visuals:
Pictures, drawing
Wait time:
Give 10–15 seconds
Energy:
Playfulness, humor, enthusiasm
Module 5:
Types of Lessons
Module 5: Types of Lessons
Types of Nao Now Lessons
Writing
Debate
Speaking
Level Tests
Critical Thinking
Trials
Module 5: Types of Lessons
Speaking Lessons
Student Outcome
Students speak comfortably in English and share their ideas in full sentences. They build fluency through conversation and discussion.
Mentor Role
encourage students to expand their answers
ask open-ended questions
Mentors should...
create an engaging, conversation-driven lesson
model natural English sentences
Module 5: Types of Lessons
Writing Lessons
Student Outcome
Students learn to organize their ideas into clear paragraphs, short stories, and different writing genres while improving grammar and vocabulary.
Mentor Role
guide students in organizing paragraphs and stories
help correct grammar and sentence structure
encourage creativity and idea development
Mentors should...
support vocabulary growth using stronger word choices or tools like a thesaurus
Module 5: Types of Lessons
Debate Lessons
Student Outcome
Students learn to express opinions clearly, support ideas with reasons, and respond to different viewpoints. They build confidence speaking persuasively in English.
Mentor Role
introduce simple debate structure: intro → reasons → examples → conclusions
Mentors should...
model respectful disagreement and rebuttal
guide them to provide reasons and examples
encourage students to take a position on the topic
Module 5: Types of Lessons
Critical Thinking Lessons
Student Outcome
Students complete puzzles, challenges, and escape-room style missions using English. They practice reading clues, solving problems, and thinking creatively.
Mentor Role
encourage students to explain their thinking
guide students through clues and challenges
Mentors should...
keep the activity fun and interactive
help students use English to solve problems
Module 5: Types of Lessons
Trials
Student Outcome
Students experience a “WOW moment” and want to return to Nao Now. Students build a personal bond with their new Nao Now mentor.
Mentor Role
prioritize speaking and interaction over perfection
assess the student’s level naturally through the lesson
build quick rapport and make the student feel comfortable
Mentors should...
showcase the Nao Now experience (fun, engaging, conversational)
end the lesson with positive energy so the student wants to come back
Module 5: Types of Lessons
Level Tests
Student Outcome
Students are accurately placed in the right level for their ability. They understand their strengths and areas for improvement.
Mentor Role
evaluate speaking, reading, and comprehension skills
ask a range of questions to assess ability
Mentors should...
select the correct level based on performance
provide clear, helpful feedback on strengths and areas to improve
Module 6:
Anatomy of a Nao Now Lesson
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Warm Up
Vocabulary
Talk Time
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Topic Video
Reading Questions
Reading Passage
Module 6: Anatomy of a Nao Now Lesson
Lesson Sections
Optional Homework
Chit Chat
Curriculum Review
Module 9: Essential Tech Literacy
Curriculum Review
Click to expand!
Make sure to complete the curriculum review slide in each lesson, usually before homework. Be sure not to skip it.
This step helps tailor future lessons to the student's interests and needs. Before ending, guide the student through feedback to ensure it's completed.
Module 6: Anatomy of a Nao Now Lesson
Lesson Completion Standards
By level:
Pacing:
Beginner Basics – Level 1: 1 lesson (move to the next topic next class)
Each topic should be completed in 1 or 2 classes
Level 2–3: Follow topic label (1 lesson or 2-part)
If the topic is labeled Part 1 / Part 2, it must be completed across 2 lessons
Level 4–5: Always 2 lessons
Module 6: Anatomy of a Nao Now Lesson
Lesson Feedback
After each lesson, mentors must submit feedback on the dashboard.
To submit feedback:
or use Calendar View
go to Dashboard → Past Lessons → Feedback
If there is a technical issue, submit feedback via Intercom and notify the admin team.
Module 7:
Nao Now Video Classroom Platform
Module 7: Nao Now Video Classroom Platform
Not Just a Video Call
Unlike platforms like Zoom or Google Meet, the Nao Now classroom is built specifically for online tutoring lessons. It is designed to be:
built for learning activities
interactive
kid-friendly
Students should actively participate, not just watch or listen.
Module 7: Nao Now Video Classroom Platform
Interactive Nao Now Lesson
Passive Video Call
Student mostly listens
Student actively participates
VS
Mentor talks most of the time
Mentor and student interact together
Few tools available
Many interactive learning tools
Feels like a lecture
Feels like a collaborative activity
Module 7: Nao Now Video Classroom Platform
Interactive Experience
Nao Now lessons should feel like an interactive activity, not a lecture.
Students should:
click
draw
type
answer questions
explore activities
The more students participate, the more they learn and enjoy the lesson.
Module 7: Nao Now Video Classroom Platform
Nao Now Video Classroom Tools
Co-Browser
Screen Share
Whiteboard
Shared Documents
Settings & Troubleshooting
Module 7: Nao Now Video Classroom Platform
Nao Now Video Classroom Tools
Chat
Emojis / Reactions
The Library
Device Setup
End Session For All
Timer
Nao Now lessons should always be interactive.Students should be clicking, typing, drawing, and participating — not just watching.
Module 7: Nao Now Video Classroom Platform
Screen Share vs Co-Browser
Screen Share
Mentor only
Student cannot click or do anything
Passive viewing
Videos or demonstrations
Mentor and student
Student can click and interact
Interactive learning
Games, activities, websites
Co-Browser
Feature
Who controls it
Student interaction
Lesson experience
Best used for
Always use the Co-Browser whenever possible. It allows the student to actively participate, making lessons much more engaging.
Module 7: Nao Now Video Classroom Platform
When to Use Screen Share
Use Screen Share only when the Co-Browser cannot load the content or is not working properly.
Screen share should be used as a backup tool.
During screen share:
the mentor controls everything
the student cannot interact
the lesson becomes more passive
Module 7: Nao Now Video Classroom Platform
Preparing Your Classroom
enter the classroom a few minutes early
Before each lesson:
test microphone and camera
check internet connection
close unnecessary browser tabs
prepare lesson materials in advance
Helpful Tip:
Each student has their own classroom space where lesson materials, whiteboards, and notes remain saved for future lessons. This allows mentors to continue lessons where they left off.
Module 7: Nao Now Video Classroom Platform
Troubleshooting Technical Issues
If something is not working:
The platform may show alerts if there are connection or device issues for you or the student, helping you quickly identify and resolve the problem.
Entering the classroom early helps mentors solve most technical issues before the student arrives
Module 7: Nao Now Video Classroom Platform
Technology Expectations
Mentors should:
arrive early
troubleshoot basic issues
have stable internet
test audio/video before class
Module 8:
Nao Now Levels
Module 8: Nao Now Levels
Understanding Nao Now Levels
Each student at Nao Now is assigned a lesson level based on their speaking, reading, and comprehension ability. Teaching at the correct level is very important because it helps students feel successful, comfortable, and motivated to continue.
Mentors should only teach lessons that match the student’s assigned level.
The right level helps students grow with confidence.
A lesson that is too easy can make a student lose interest.
A lesson that is too hard can make a student feel overwhelmed.
Module 8: Nao Now Levels
Brief Description of Every Level
Beginner Basics
Pre-Level 1
Level 1
Level 5
Level 2
Level 3
Level 4
Module 8: Nao Now Levels
What If a Student Seems Ready for Another Level?
Sometimes a student may seem ready to move up. When this happens, mentors should not simply begin teaching higher-level lessons on their own.
Level changes should be based on a proper level test, not an informal guess during class.
Instead:
complete the assigned lesson as appropriate
note your observation in feedback
recommend a level test
submit level result
Module 8: Nao Now Levels
Level Test Process
If a student may be ready for another level:
the parent may schedule a level test using a credit the mentor conducts the level test the mentor decides whether the student is ready to move up or should remain at the current level the mentor submits the result through feedback
Do not independently switch the student into a different level without the level test process being completed.
Module 9:
Essential Tech Literacy
Module 9: Essential Tech Literacy
Why Your Role Matters
The Nao Now Dashboard is your central hub for managing everything. You will use it to:
Click to expand!
view upcoming and past lessons
set your availability
submit lesson feedback
check payments
message the admin team
Click Here!
access your calendar and notifications
Bookmark this link for easy access:
Module 9: Essential Tech Literacy
Chat Tool (Admin Communication Tool)
Please use the chat tool inside the dashboard used to communicate with the Nao Now admin team. Use the chat tool to:
ask questions or get support
report issues (technical or student-related)
follow up on student or parent concerns
This is your main communication channel with admin—use it consistently.
Module 9: Essential Tech Literacy
Reporting Student Tardiness
If a student is late or not online:
Report on the chat tool by clicking “Student Not Online” and include the Student ID.
If the student joins late
continue the lesson with the remaining time. If possible, extend to a full 25-minute lesson (you will be paid for any extra time)
If the student is a no-show
stay in the classroom until notified and submit feedback accordingly
What to do next:
Module 9: Essential Tech Literacy
Lesson Trackers & Lesson History
During each class, always check the student's lesson tracker on the left side of the class video.
Click to expand!
Check Student History
Green checks (✔) = completed See which lessons say completed (✔) Do not repeat completed lessons
Lesson Tracker Updates
Lesson trackers automatically update after each feedback submission. You can also see lessons the student has completed with other mentors.
Module 9: Essential Tech Literacy
Lesson Trackers & Lesson History
Click to expand!
View the student’s recent lessons, including notes and AI summaries from past mentors.
Use this section to quickly understand the student’s progress, strengths, and areas for improvement.
Always write a short note after each class to support continuity between mentors.
Your notes help future mentors deliver more personalized and effective lessons.
Module 9: Essential Tech Literacy
Leading Mode & Request Help
Request Help: If issues persist after basic troubleshooting, click Request Help and fill out the form. An admin member may join the class to assist.
Leading Mode: Mentors must ensure that Leading Mode is toggled ON before starting the class. This keeps students synced with the same tabs and materials the mentor is using in the cobrowser. If turned OFF, students can freely switch tabs on their end and may not see the same materials being shared. To enable:
Module 10:
Policies & Independent Contractor
Module 10: Policies & Independent Contractor
Key Responsibilities
Mentors must:
arrive on time
update lesson trackers
respond to admin within 24 hours
submit feedback within 12 hours
Mutual Respect & Accountability
Ensures consistency for everyone
Creates a fair and respectful learning environment
Protects your time and effort
Why this matters:
At Nao Now, we hold both mentors and students to high standards. Just like mentors receive strikes or fines for late cancellations or no-shows, students are also subject to strikes and penalties for last-minute cancellations.
Module 10: Policies & Independent Contractor
Payment Overview
Mentors are paid biweekly based on teaching minutes.
Mentors are not compensated for lesson feedback.
Feedback is required within 12 hours.
Key Takeaways
Key Takeways
The Nao Now Rule
A great lesson means the student:
wants to come back
smiles
speaks
If these three things happen, the lesson was successful.
Key Takeways
Thank You for Completing the Training!
We are so excited to welcome you to the Nao Now mentor community. By teaching with Nao Now, you are helping students:
build confidence develop their voice in English think critically about the world around them
Your mentorship can make a lasting impact on a child’s life!
Press the Library button on the whiteboard to open the Co-Browser and other tools like dice, calculators, timers, and videos.
App Library
Encourage homework in a positive and fun way.
How to Teach It
Reinforce learning outside of class
Purpose
Optional Homework
Can understand basic sentences and phrases, limited vocabulary.
Level 1
Advanced understanding, able to engage in fluent, sophisticated conversations on diverse topics.
Level 5
Pause often to check understanding. Ask questions and use annotation tools (highlight, circle, type) to support learning.
How to Teach It
Improve reading, pronunciation, and understanding
Purpose
Reading Passage
The student is at the absolute beginner level, with little to no understanding of English.
Beginner Basics
Knows essential consonant and vowel phonics rules and can read and speak in very short sentences.
Pre-Level 1
Mentor and student can type and edit together in real time. Often used for writing or debate lessons.
Shared Documents
Allows you to check your microphone, camera, and connection if technical issues occur.
Settings & Troubleshooting
Ask the student to rate the lesson and suggest topics they want to learn next. This is critical — we use this to improve lessons and create new content based on student interests.
How to Teach It
Gather student insights to improve lessons and engagement
Purpose
Curriculum Review
After entering the video classroom, if you experience any microphone or camera issues, please go to Settings → Device Setup to check your devices and resolve them.
Device Setup
Celebrate correct answers and encourage participation
Emojis / Reactions
Used to communicate with the student or parent if technical issues arise or if written communication is needed during class.
Chat
Shared browser where both mentor and student can click, scroll, and interact together in real time. This should be used whenever possible to keep lessons interactive.
Co-Browser
Strong command over English, can handle complex topics with few errors.
Level 4
Get students to answer in full sentences, refer back to the passage, and ask follow-up questions to deepen thinking.
How to Teach It
Check comprehension and expand answers
Purpose
Reading Questions
Always click “End Session for All” button at the end of each class to properly close the lesson.
End Session Button
Can handle simple conversations with basic grammar but struggles with complex structures.
Level 2
A shared drawing space used to explain ideas visually or annotate lesson materials.
Whiteboard
Celebrate correct answers and encourage participation
Emojis / Reactions
Keep lessons on track (Teacher/Leader controlled). We recommend using the stopwatch, as “set end time” will automatically remove the mentor when time ends.
Timer
Capture a photo from the mentor or student camera and add it to the whiteboard. Useful for viewing homework or objects more clearly.
Video Snapshot
Ask lots of questions before, during, and after the video. Turn it into active learning, not passive watching.
How to Teach It
Build understanding through context
Purpose
Topic Video
Intermediate understanding of English, can have conversations but with some errors.
Level 3
Keep lessons on track (Teacher/Leader controlled). We recommend using the stopwatch, as “set end time” will automatically remove the mentor when time ends.
Timer
Make it fun and easy. Smile, show energy, and ask simple questions to help the student feel relaxed right away.
How to Teach It
Get the student comfortable and engaged
Purpose
Warm Up
Focus on personal stories and cultural exchange. Make it feel like a natural conversation, not a test.
How to Teach It
Build connection and real conversation
Purpose
Chit Chat
Displays the mentor’s screen. Only the mentor can control it, and the student cannot interact. Use only if the Co-Browser is not working.
Screen Share
Used to communicate with the student or parent if technical issues arise or if written communication is needed during class.
Chat
Press the Library button on the whiteboard to open the Co-Browser and other tools like dice, calculators, timers, and videos.
App Library
Always click “End Session for All” button at the end of each class to properly close the lesson.
End Session Button
Ask follow-up questions and encourage longer answers. Keep the conversation going.
How to Teach It
Get the student speaking
Purpose
Talk Time
Includes drawing, highlighting, underlining, circling, and typing directly on the lesson screen. Mentors should use this constantly to emphasize key vocabulary, correct mistakes, and guide attention during reading and activities.
Annotation Tools
Have students use words in sentences, not just repeat them. Give examples and guide them to create their own.
How to Teach It
Help students understand and use new words
Purpose
Vocabulary