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Andrea_mazzariol_3b

Andrea Mazzariol

Created on March 20, 2026

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Transcript

Challenge

Di nuoto

Correct!

Understanding and addressing your needs strengthens thefuture relationship.

You retain it, but sacrifice margin. It is not sustainable in the long term.

Excellent!

Taking responsibility for mistakes and apologizing strengthens your credibility.

It can improve the short-term image, but it does not address the root of the problem.

Well!

It is a risky bet,but it guarantees future competitive advantage.

You adapt quickly and reduce risk, but depend onexternal partners.

Excellent!

Investing now improves your reputation and positions you as a responsible leader.

You share costs and reduce risks, although you dependon third parties.

It works for a while, but it is not sustainable as along-term strategy

Great!

Offering more value helps differentiate you and keep loyal clients without losing profitability.