1. The definition
Business Continuity
2. Events/incidents
6. Terminology
3. The process
5. Why is this important?
4. Teams
Business continuity plan (BCP)
The processes implemented to detail the response to an event and keep operations running. Disaster recovery plan (DRP)
The system configuration specifications for restoring a system.
Recovery time objective (RTO)
The target time for resuming the delivery of a product or service to an acceptable level following its disruption. Maximum acceptable outage (MAO)
The duration after which APFN's viability will be threatened if an IT system or service cannot be resumed. Maximum time objective (MTO)
The maximum time a business can run with its services down.
What is business continuity? The strategic and tactical capability to identify, plan for, and respond to events that may threaten and disrupt our business. Covered by ISO22301, this enables us to build a resilient business model, that shields our operations, reputation, brand and values from adverse events. The purpose of APFNs Business Continuity Plan (BCP) Policy is to ensure the uninterrupted delivery of wholesale internet and interconnection services provided by APFN, even during disruptive incidents. The BCP establishes the framework for maintaining critical operations, managing risks, and ensuring rapid recovery, following but not limited to, natural disasters, cyberattacks, facility failures, or network disruptions.
The process A crisis or business continuity event could come from a multitude of different scenarios and as such the process can be initiated by any member of staff. It must be something that threatens to harm APFN, its stakeholders, or its reputation.
If you spot an incident or something that could turn into one, you must raise your concern as quickly as possible to mim@apfn.uk who will alert the Major Incident Management Team (MIM) and follow this process:
1. Follow the steps in the business continuity plan (BCP) activation process 2. Establish a list of leaders from appropriate business functions and setup a bridge call 3. Identify if it’s a Crisis or Major Incident 4. Use the BCP tools and infrastructure available 5. Carry out the relevant BCP actions 6.Log everything on the BCP event record template 7.Lessons learned from incidents incorporated into the next version
Short‑term event/incident A sudden issue that causes a temporary disruption to the business/service affecting part of business partners. Long‑term event/incident A major incident or MSO (major service outage) is a sudden issue that causes disruption to the business/services affecting large number of business partners. Crisis management
In the event of a major business impacting event. These events can range from IT outages and cyberattacks to natural disasters, financial scandals or public relations issues. Crisis event can force us to move to another location, stopping us from getting back to normal operations quickly as possible.
Teams are set up to respond
to any event that causes a
disruption to normal business
operations.
Major Incident Management Team (MIM) The central co-ordinating team responsible for bringing all parties together to work towards a resolution to the crisis. Emergency Response Team Crisis Management Team (CMT) The group that gets our buildings, facilities, and physical spaces back up and running so we can return to normal operations. Incident response team The team that makes sure all our IT systems are restored and working again as quickly as possible.
Teams are set up to respond to any event that causes a disruption to normal business
operations.
Why is business continuity important? Business continuity is important to everyone because it ensures you can keep delivering the services our partners rely on, even when unexpected disruptions occur. By understanding and supporting these processes, you play an essential role in protecting our network, our customers and partners' trust, and the stability of the business.
Business Continuity
Terry Pearce
Created on March 17, 2026
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Transcript
1. The definition
Business Continuity
2. Events/incidents
6. Terminology
3. The process
5. Why is this important?
4. Teams
Business continuity plan (BCP) The processes implemented to detail the response to an event and keep operations running. Disaster recovery plan (DRP) The system configuration specifications for restoring a system. Recovery time objective (RTO) The target time for resuming the delivery of a product or service to an acceptable level following its disruption. Maximum acceptable outage (MAO) The duration after which APFN's viability will be threatened if an IT system or service cannot be resumed. Maximum time objective (MTO) The maximum time a business can run with its services down.
What is business continuity? The strategic and tactical capability to identify, plan for, and respond to events that may threaten and disrupt our business. Covered by ISO22301, this enables us to build a resilient business model, that shields our operations, reputation, brand and values from adverse events. The purpose of APFNs Business Continuity Plan (BCP) Policy is to ensure the uninterrupted delivery of wholesale internet and interconnection services provided by APFN, even during disruptive incidents. The BCP establishes the framework for maintaining critical operations, managing risks, and ensuring rapid recovery, following but not limited to, natural disasters, cyberattacks, facility failures, or network disruptions.
The process A crisis or business continuity event could come from a multitude of different scenarios and as such the process can be initiated by any member of staff. It must be something that threatens to harm APFN, its stakeholders, or its reputation. If you spot an incident or something that could turn into one, you must raise your concern as quickly as possible to mim@apfn.uk who will alert the Major Incident Management Team (MIM) and follow this process: 1. Follow the steps in the business continuity plan (BCP) activation process 2. Establish a list of leaders from appropriate business functions and setup a bridge call 3. Identify if it’s a Crisis or Major Incident 4. Use the BCP tools and infrastructure available 5. Carry out the relevant BCP actions 6.Log everything on the BCP event record template 7.Lessons learned from incidents incorporated into the next version
Short‑term event/incident A sudden issue that causes a temporary disruption to the business/service affecting part of business partners. Long‑term event/incident A major incident or MSO (major service outage) is a sudden issue that causes disruption to the business/services affecting large number of business partners. Crisis management In the event of a major business impacting event. These events can range from IT outages and cyberattacks to natural disasters, financial scandals or public relations issues. Crisis event can force us to move to another location, stopping us from getting back to normal operations quickly as possible.
Teams are set up to respond to any event that causes a disruption to normal business operations.
Major Incident Management Team (MIM) The central co-ordinating team responsible for bringing all parties together to work towards a resolution to the crisis. Emergency Response Team Crisis Management Team (CMT) The group that gets our buildings, facilities, and physical spaces back up and running so we can return to normal operations. Incident response team The team that makes sure all our IT systems are restored and working again as quickly as possible. Teams are set up to respond to any event that causes a disruption to normal business operations.
Why is business continuity important? Business continuity is important to everyone because it ensures you can keep delivering the services our partners rely on, even when unexpected disruptions occur. By understanding and supporting these processes, you play an essential role in protecting our network, our customers and partners' trust, and the stability of the business.