Commercial: Line Manager Onboarding Guide
Job Family: SQA
Your Guide for Week 2 to Year 1
Let's get started
Commercial: Line Manager Onboarding Guide
Introduction to Onboarding Guide
Congratulations on welcoming a new team member!
This is an exciting moment - for them as they learn about their role, and for you as you discover how they’ll contribute to your team’s success. Your motto: Start Slow to Grow Fast.
Onboarding is about building a strong foundation, not rushing through tasks. Create and protect the space your associate needs to learn, absorb, and grow - avoid overwhelming them with too much too soon. This guide will help you:
Acclimate Acclimate your new joiner and help them feel welcome on your team and at Mars.
UnderstandUnderstand their onboarding journey and what to expect in each phase so that you can offer support.
Access Access practical tasks and tips to support a smooth transition from new Associate to successful contributor.
Your role is critical. Be their guide - answer questions, provide clarity, and help them navigate their journey to becoming a valued member of Commercial.
Ready to begin? Select the arrow button to start your journey!
Commercial: Line Manager Onboarding Guide
The Functional Commercial Onboarding Journey
NEXT
What this journey shows:
BACK
- Snapshot of your new joiner's functional Commercial learning journey in MyLearning.
What's not included:
- Enterprise onboarding tasks (available in MyHub for all new Mars Associates)
In this Line Manager Guide, you’ll find:
- Clear guidance on what your new joiner will experience
- Practical tips to support learning, connection, and role clarity
- Key moments where your involvement makes the biggest impact
- Recommended actions to reinforce training and connect learning to day-to-day work
- Resources to help you set your new joiner up for success from day one
Review these resources and complete the recommended actions to ensure your new joiner feels supported from day one.
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Week 2 - Week 4
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 2. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
New Joiner Objectives
Key Activities & Meetings
- Meet key leaders, team members & stakeholders
- Month 1 mandatory policies/standards training
- Complete the Commercial Essence eLearning
- Commercial Glossary
- Review Red-Line policies in Commercial Guide
- Observe processes in action: begin attending meetings for team & key business process
- Begin drafting my IBO & PDP
-
Optional – shadow a teammate
- Understand my role, team, job family, the function, Framework & Pillars
-
Essential regulatory training on Ethics & IT
-
Formally attest to comply with the Commercial Guide
- Overview of systems and tools
- Reflect on my personal development needs
-
If new to Segment: Intro to the business
New Joiner Key Questions
General Admin
- Expectations on office vs. work from home
- Where Commercial sits / other functions
- How to setup meeting rooms
- How will I support the Commercial Pillars?
- How does my role fit within my Commercial team and Segment context?
- What systems do I need to access to do my job?
- Who are the key stakeholders I will work with?
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Month 2 - Month 3
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 3. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
Key Activities & Meetings
New Joiner Objectives
- Start applying the Commercial Mindsets
- Deepen your understanding of the Commercial Guide red line & blue-line
- Deepen my area/category knowledge
- Deepen my business acumen
- Understand business processes
- Finalise functional & development objectives
- Comply with the Commercial red-line policies
- Month 2-Month 3 mandatory training
- Learn the “Mars Commercial way” with blue-line best practices and Commercial Skills Framework
- Review strategy/financials & portfolio for my area
-
Deep dive on business: brands, P&L, OGSM
- Learn about Mars internal & external network and associated capabilities & constraints
- Gain initiation into key processes: S&OP+, NSQ…
New Joiner Key Questions
General Admin
- My Site’s protocol to invite external parties to office
- Compliance protocol to participate to external meetings & conferences
- Which other stakeholders are critical for my success?
- How does my role collaborate & make decisions with the broader business?
- What’s the elevator pitch for my area / strategy?
-
How can I add value immediately & long-term?
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Month 4 - Year 1
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 4. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
New Joiner Objectives
Key Activities & Meetings
- Deliver your functional & development objectives
- Month 4 mandatory training
- Engage in agreed Mars / supplier visits
- Experience a full year cycle in your role
- Transition from guided learning to independent contribution
- Own & drive delivery of agreed objectives
- Strengthen strategic thinking and collaboration across functions / with suppliers
New Joiner Key Questions
- What’s working, what’s not working, and what am I doing about it?
- How do I bring sustainable value to the organization?
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Line Manager Support Across the Onboarding Journey
NEXT
Understanding your new joiner's journey is only a part of the process. Throughout the Commercial Onboarding journey, Line Manager support evolves from foundational guidance to fostering Associate growth and strategic contribution.
BACK
Day 1 - Week 1
Week 2 - Week 4
Month 2 - Month 3
Month 4 - Year 1
Settling & Skill Building
Welcome & Foundations
Integration & Engagement
Driving Impact
Set expectations, build connection, and ensure the Associate feels supported and confident from day one.
Strengthen knowledge of Commercial culture, processes, and decision-making while formalizing development goals.
Shift from onboarding to ownership; expand networks, deepen expertiese, and support strategic contribution.
Encourage active participation, deepen role clarity, and begin structured development conversations.
For a full view of your role in the new joiner's journey, please review this document: LM Support During Onboarding on a Page
Commercial: Line Manager Onboarding Guide
Your Impact as a Line Manager
BACK
Onboarding doesn’t end after the first few weeks. The months that follow are where new Associates deepen their understanding, build confidence, and begin contributing meaningful impact. As a Line Manager, your continued support plays a critical role in helping them navigate the organization, strengthen relationships, and grow into their role.
Continue Building Understanding
Help your Associate expand their knowledge of the Commercial organization, how teams collaborate, and how work connects to broader business priorities.
Strengthen Connections
Support your new joiner in understanding where their role sits within the broader Commercial picture, and how they will collaborate across teams and functions.
Your engagement as a Line Manager is one of the most important drivers of onboarding success. By maintaining open communication, reinforcing priorities, and supporting development over time, you help your Associate transition from learning the role to making meaningful contributions within Commercial. The onboarding journey may begin in the first week, but your partnership will shape their success long into the future.
Guide 2 - LM SQA
Dorothy Morton
Created on March 13, 2026
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Commercial: Line Manager Onboarding Guide
Job Family: SQA
Your Guide for Week 2 to Year 1
Let's get started
Commercial: Line Manager Onboarding Guide
Introduction to Onboarding Guide
Congratulations on welcoming a new team member!
This is an exciting moment - for them as they learn about their role, and for you as you discover how they’ll contribute to your team’s success. Your motto: Start Slow to Grow Fast.
Onboarding is about building a strong foundation, not rushing through tasks. Create and protect the space your associate needs to learn, absorb, and grow - avoid overwhelming them with too much too soon. This guide will help you:
Acclimate Acclimate your new joiner and help them feel welcome on your team and at Mars.
UnderstandUnderstand their onboarding journey and what to expect in each phase so that you can offer support.
Access Access practical tasks and tips to support a smooth transition from new Associate to successful contributor.
Your role is critical. Be their guide - answer questions, provide clarity, and help them navigate their journey to becoming a valued member of Commercial.
Ready to begin? Select the arrow button to start your journey!
Commercial: Line Manager Onboarding Guide
The Functional Commercial Onboarding Journey
NEXT
What this journey shows:
BACK
What's not included:
In this Line Manager Guide, you’ll find:
Review these resources and complete the recommended actions to ensure your new joiner feels supported from day one.
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Week 2 - Week 4
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 2. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
New Joiner Objectives
Key Activities & Meetings
New Joiner Key Questions
General Admin
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Month 2 - Month 3
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 3. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
Key Activities & Meetings
New Joiner Objectives
New Joiner Key Questions
General Admin
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Your New Joiner's Commercial Onboarding
NEXT
Month 4 - Year 1
This page gives you a snapshot of what your new joiner will experience as part of Commercial onboarding during Phase 4. Use this to understand their focus, anticipate questions, and reinforce key moments during their first week.
BACK
New Joiner Objectives
Key Activities & Meetings
New Joiner Key Questions
For a full view of your new joiner's journey, please review this document: Onboarding Journey on a Page
Commercial: Line Manager Onboarding Guide
Line Manager Support Across the Onboarding Journey
NEXT
Understanding your new joiner's journey is only a part of the process. Throughout the Commercial Onboarding journey, Line Manager support evolves from foundational guidance to fostering Associate growth and strategic contribution.
BACK
Day 1 - Week 1
Week 2 - Week 4
Month 2 - Month 3
Month 4 - Year 1
Settling & Skill Building
Welcome & Foundations
Integration & Engagement
Driving Impact
Set expectations, build connection, and ensure the Associate feels supported and confident from day one.
Strengthen knowledge of Commercial culture, processes, and decision-making while formalizing development goals.
Shift from onboarding to ownership; expand networks, deepen expertiese, and support strategic contribution.
Encourage active participation, deepen role clarity, and begin structured development conversations.
For a full view of your role in the new joiner's journey, please review this document: LM Support During Onboarding on a Page
Commercial: Line Manager Onboarding Guide
Your Impact as a Line Manager
BACK
Onboarding doesn’t end after the first few weeks. The months that follow are where new Associates deepen their understanding, build confidence, and begin contributing meaningful impact. As a Line Manager, your continued support plays a critical role in helping them navigate the organization, strengthen relationships, and grow into their role.
Continue Building Understanding
Help your Associate expand their knowledge of the Commercial organization, how teams collaborate, and how work connects to broader business priorities.
Strengthen Connections
Support your new joiner in understanding where their role sits within the broader Commercial picture, and how they will collaborate across teams and functions.
Your engagement as a Line Manager is one of the most important drivers of onboarding success. By maintaining open communication, reinforcing priorities, and supporting development over time, you help your Associate transition from learning the role to making meaningful contributions within Commercial. The onboarding journey may begin in the first week, but your partnership will shape their success long into the future.