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Awaiting final balance 2

Elise Brewster

Created on March 11, 2026

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Transcript

This is the final financial bridge before the client arrives in-country. This stage is triggered either when the Concierge has successfully gathered all required client information OR when we hit the T-45 days before the balance due date. Note: All balances are due 90 days prior to departure. If your client books within 90 days, we take full payment.

Who is doing what?

Travel Designers

Operations

Concierge

T-14 days before balance due: Send Final Balance reminder email and payment link to the client. Confirm the insurance details. On balance due date: Confirm if balance is paid. 6 Weeks before Travel: Prepare personalised Welcome Notes for all properties.

Assists if any major changes to the trip occur.

No action at this stage.