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Shameless Improv- L.E.A.D. Full Conference Agenda

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March 18th - March 19th

L.E.A.D. Conference Agenda

Hi Shameless Improv, welcome to your L.E.A.D. full Conference agenda. Click the button below to get started.

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Click on each day to view your full conference schedule and your registered breakout sessions. Tap the + icon for more details about the L.E.A.D. conference.

Day 1 Sessions

Day 2 Sessions

Resources

Home

DAy 1 Agenda

9:00 AM - 10:00AM

Steady in the Chaos

Matt Blickley
Leading Through Multiple Crises
Conference ABDE

10:05 AM - 11:00 AM

Understanding the Human Experience of Change

Kristy Busija
From Reaction to Readiness
Ash

Talent Magnet

Nicole Higginbotham
Leading to Retain & Develop Talent
Maple

Building Team Culture

Dr. Bryle Henderson Hatch
Beyond the Trust Fall
Conference ABDE

11:05 AM - 12:00 PM

Shellisa Multrie

Craft Your Leadership Story

Authentic Leadership at Every Stage
Dogwood
Russell Dye

B.O.L.D. Leadership

Finding Your Voice & Owning Your Seat at the Table
Cypress
Kendra Miller

High Fives & Hard Lines

Using Supportive Accountabilty to Lead Your Teams to Success
Conference ABDE

1:00 PM - 2:00 PM

Leadership That Lands

Nicole F. Smith
Communicating with Impact In High Stakes Moments
Conference ABDE

2:05 PM - 3:00 PM

AI in Action

AI Committee
Your Hands-On Prompt-A-Thon
Dogwood

AI in Action

AI Committee
Your Hands-On Prompt-A-Thon
Conference ABDE

3:05 PM - 4:00 PM

Lead the Change, Live the Practice

Maude Moreno
A 360° Wellness Framework for Effective Leadership
Conference ABDE

DAy 2 Agenda

9:00 AM - 10:00AM

Game Plan for Growth:

Jessica Bronzert
Coaching Your Team to Success
Conference ABDE

10:05 AM - 11:00 AM

Leading Change with Clarity, Confidence, and Action

Kristy Busija
Turning Insight into Momentum
Ash

Leading Generational Diversity

Gina Esquivel
Bridging Perspectives for Stronger Teams
Maple

Micro-Behaviors, Major Impact

Cindy Cooper
The Road to Clear Communication & Collaboration
Birch

11:05 AM - 12:00 PM

Dr. Carrie O. Graham

Been There, Done That

Learning from Each Other's Wins
Cypress
Liz McBride

Navigating AI Transformation

Beyond the Prompt
Ash
Dae-Lee Arrington

Evolve to Lead

Critical Trends Shaping Leadershop Today
Conference ABDE

12:45PM - 1:45 PM

Work Made Fun Gets Done

Shameless Improv
Improv for Leaders
Conference ABDE
Resources

meet the Team

Explore the venue

FAQ

Leadership Development site

Share pictures here

L.E.A.D. Networking Event

Meet the Team

Michelle Horton

Bio

Shelley-Tyler Smith

Bio

Rodolfo Alfaro

Bio

Tia Jessup

Bio

Steven Mitchell

Bio

Michelle Horton

Vice President of Talent Development

Fearless and authentic leader always ready for a mic drop moment.

As VP of Talent Development at GISP and founder of YOUniversity Drive, she empowers individuals through career training and coaching. A recognized leader and mentor, Michelle holds degrees from UNC-Chapel Hill and Wake Forest University, but her greatest joy is being a mother to her two children.

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Conference ABDE 9:00am - 10:00am

Speaker: Matt Blickley

Priority Session

Steady in the Chaos: Leading Through Multiple Crises

The world isn't slowing down - and neither are the challenges coming at you and your team. Economic shifts, global tensions, organizational change and personal pressures. When it all hits at once, how do you stay grounded and lead effectively? Whether you're leading for the first time or leading through your tenth crisis, you'll walk away with actionable tools to stay steady, focused, and effective - no matter what comes next. Because great leaders don't wait for the chaos to calm down. They step forward through it.

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Conference ABDE 11:05am - 12:00pm

Speaker: Kendra Miller

Breakout Session

High Fives & Hard Lines: Using Supportive Accountability to Lead Your Teams to Success

Learn to strike the balance between empathy and accountability that drives real team performance. Based on the book Supportive Accountability, this workshop equips leaders with practical tools to set clear expectations, deliver meaningful feedback, and follow through with consistency. Participants will develop skills to hold supportive yet firm accountability conversations that maintain trust while driving results.

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Shelley Tyler-Smith

Manager of Learning & Organizational Development

Considers herself to be an amateur comedienne and thinks she funny even if no one else does.

Talent Development professional who manages the Learning and Organizational Development team at GISP. Her specialty is crafting learning experiences that connect theory with real-world practice. She loves fashion, music, community outreach, and traveling.

close

Conference ABDE 1:00pm - 2:00pm

Speaker: Nicole F. Smith

Priority Session

Leadership That Lands: Communicating with Impact In High Stakes Moments

When pressure is high, emotional intelligence becomes essential for effective leadership. This session explores how self-awareness, emotional regulation, and social intelligence shape communication and trust in mission-driven environments. Through real scenarios and a practical framework, leaders learn to read the room, communicate under stress, and repair misalignment to strengthen collaboration.

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Rodolfo Alfaro

Learning & Organizational Development Training Coordinator

Man of few words because the actions speak for themself.

Learning & Organizational Development Training Coordinator with over 14 years of experience. I am a dedicated and experienced Training Coordinator with a passion for fostering employee development and organizational growth. I enjoy traveling to Charleston to visit with my daughter and playing Tennis.

close

Michelle Horton

Vice President of Talent Development

Fearless and authentic leader always ready for a mic drop moment.

As VP of Talent Development at GISP and founder of YOUniversity Drive, she empowers individuals through career training and coaching. A recognized leader and mentor, Michelle holds degrees from UNC-Chapel Hill and Wake Forest University, but her greatest joy is being a mother to her two children.

close

Shelley Tyler-Smith

Manager of Learning & Organizational Development

Considers herself to be an amateur comedienne and thinks she funny even if no one else does.

Talent Development professional who manages the Learning and Organizational Development team at GISP. Her specialty is crafting learning experiences that connect theory with real-world practice. She loves fashion, music, community outreach, and traveling.

close

Ash 10:05am - 11:00am

Speaker: Kristy Busija

Breakout Session

Understanding the Human Experience of Change: From Reaction to Readiness

Change is constant—but people’s reactions to it are anything but predictable. In this session, leaders focus on the human side of change: what people experience, why resistance shows up, and how leaders unintentionally amplify or reduce it. Participants will explore how individuals and teams process change, including the emotional and behavioral responses that influence engagement, trust, and performance.

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Ash 11:05am - 12:00pm

Speaker: Liz McBride

Breakout Session

Navigating AI Transformation: Beyond the Prompt

As AI becomes part of everyday work, leaders must help their teams adapt with confidence. This workshop focuses on the people side of change, including how to address fears, communicate clearly about new tools, and create a culture where experimentation feels safe. Through real examples and discussion, you’ll learn how to identify supporters, maintain momentum, and guide your team through a smooth, successful AI transition—no matter where your organization is starting.

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ABOUT THE EVENT

L.E.A.D. Conference

The L.E.A.D. Conference will be a transformative experience for GISP leaders, focusing on the essential pillars of Learning, Engagement, Accountability, and Development. This day-and-a-half conference is designed to equip our leaders with the tools and insights needed to drive meaningful change, foster whole-person leadership and development, and inspire teams to reach their highest potential.

Dogwood 2:05pm - 3:00pm

Speaker: AI Committee

Breakout Session

AI in Action: Your Hands-On Prompt-A-Thon

Stop wondering what AI can do and start experiencing it firsthand. In this interactive prompt‑a‑thon, you’ll use CoPilot to tackle real workplace challenges and learn how effective prompting can save time, spark creativity, and support better decisions. Bring your tablet or laptop, your curiosity, and one challenge you want to solve, and leave with practical techniques and the confidence to use AI in your leadership work right away.

close

Steven Mitchell

Senior Development & Training Specialist, Learning & Organizational Development

“I live every day, laugh at everything and everyone (including myself), and love without boundaries.”

Steven is a highly organized professional with broad-based experience in retail management, curriculum and instructional design, training, and development in adult learning. Steven enjoys the art of education and believes in life-long learning. Over the last 4 years, Steven has obtained certifications in Leadership and Management, Strategic Organizational Leadership, Diversity & Corporate Ethics Management, Project Management and became a DiSC Practitioner.

close

Conference ABDE 11:05am - 12:00pm

Speaker: Dae-Lee Arrington

Breakout Session

Evolve to Lead: Critical Trends Shaping Leadership Today

Leadership is changing fast, and what worked last year may not work tomorrow. This research‑based session explores the trends reshaping leadership in 2026 and beyond, including AI’s growing role in decision‑making, the rising need for human‑centered skills, the move toward adaptive team structures, and the increasing importance of wellbeing. You’ll review data on what’s shifting, why it matters, and how to prepare your team for what’s next. Participants leave with evidence‑based insights and practical strategies to stay ahead of the curve.

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Maple 10:05am - 11:00am

Speaker: Gina Esquivel

Breakout Session

Leading Generational Diversity: Bridging Perspectives for Stronger Teams

From Gen Z to Boomers, today’s teams span a wide range of communication styles, expectations, and values. This session moves beyond stereotypes to uncover what truly drives each generation and how to lead them effectively. You’ll learn to adapt your communication, use generational strengths, and build a culture where everyone feels valued. Through real scenarios and practical strategies, you’ll learn to bridge common friction points and turn generational differences into a competitive advantage.

close

Tia Jessup

Senior Development & Training Specialist, Learning & Organizational Development

Professional dot‑connector and proud Beyhive member.

Tia is a forever learner. With a doctorate in progress, she excels in curriculum design, program development, and eLearning. A dynamic facilitator, Tia brings energy, intention, and support to every space she enters. Outside of work, she’s all about personal growth, fitness, music, and family—plus, she can’t resist a corny joke!

close

Steven Mitchell

Senior Development & Training Specialist, Learning & Organizational Development

“I live every day, laugh at everything and everyone (including myself), and love without boundaries.”

Steven is a highly organized professional with broad-based experience in retail management, curriculum and instructional design, training, and development in adult learning. Steven enjoys the art of education and believes in life-long learning. Over the last 4 years, Steven has obtained certifications in Leadership and Management, Strategic Organizational Leadership, Diversity & Corporate Ethics Management, Project Management and became a DiSC Practitioner.

close

Conference ABDE 3:05pm - 4:00pm

Speaker: Maude Moreno

Priority Session

Lead the Change, Live the Practice: A 360° Wellness Framework for Effective Leadership

Leadership requires intentional action, especially during high turnover, rapid change, and constant urgency. This session introduces The Grounded Edge, a six-part wellness framework that strengthens focus, steadiness, communication, and decision-making in real time. Leaders will leave with simple micro‑practices they can use anywhere and a roadmap that can grow into a long‑term leadership wellness initiative.

close

Rodolfo Alfaro

Learning & Organizational Development Training Coordinator

Man of few words because the actions speak for themself.

Learning & Organizational Development Training Coordinator with over 14 years of experience. I am a dedicated and experienced Training Coordinator with a passion for fostering employee development and organizational growth. I enjoy traveling to Charleston to visit with my daughter and playing Tennis.

close

Ash 10:05am - 11:00am

Speaker: Kristy Busija

Breakout Session

Leading Change with Clarity, Confidence, and Action:Turning Insight into Momentum

With a shared understanding of how people experience change, this session shifts to leading it well. Participants will apply the Change Leadership Diagnostic to their own change initiative, assessing readiness, uncovering barriers to adoption, and identifying leadership opportunities that accelerate progress. Leaders will translate diagnostic insights into practical, human-centered strategies they can use immediately strengthening trust, increasing buy-in, and sustaining momentum through real-world application.

close

Check out the different activities located around the venue for you to explore.Need some quiet time? Check out the sensory rooms located upstairs. See registration desk for more information. Want to play? Check out the game room located in Ash Ready to pose for the camera? Check out the photo booths located in the lobby. *All activities will occur during lunch.

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Conference ABDE 12:45pm - 1:45pm

Speaker: Shameless Improv

Priority Session

Work Made Fun Gets Done: Improv for Leaders

Who says leadership has to be serious? This interactive improv workshop with Charlotte’s Shameless Comedy group uses playful exercises to build skills like active listening, quick decision‑making, collaboration, and embracing failure. You’ll learn how the “yes, and” mindset strengthens trust and creativity, and why play fuels innovation and psychological safety. Participants leave with practical techniques to boost energy, connection, and risk‑taking on their teams.

close

Tia Jessup

Senior Development & Training Specialist, Learning & Organizational Development

Professional dot‑connector and proud Beyhive member.

Tia is a forever learner. With a doctorate in progress, she excels in curriculum design, program development, and eLearning. A dynamic facilitator, Tia brings energy, intention, and support to every space she enters. Outside of work, she’s all about personal growth, fitness, music, and family—plus, she can’t resist a corny joke!

close

Cypress 11:05am - 12:00pm

Speaker: Dr. Carrie O. Graham

Breakout Session

Been There, Done That: Learning from Each Other's Wins

Why reinvent the wheel when your colleagues already have solutions? This session breaks down silos through structured “success swapping,” where leaders rotate through small‑group discussions to share what’s working, the challenges they’ve faced, and lessons learned. Participants gain proven strategies, fresh perspectives, and stronger cross‑department connections. You’ll leave with practical best practices from across the organization and a network you can rely on for support and real‑world advice.

close

Conference ABDE 10:05am - 11:00am

Speaker: Dr. Bryle Henderson Hatch

Breakout Session

Building Team Culture: Beyond the Trust Fall

Forget the awkward icebreakers. Real team culture goes deeper than gimmicks. This hands-on session gives leaders practical tools to help different personalities, work styles, and backgrounds not just coexist but thrive. You’ll explore what truly drives engagement, learn to navigate natural tensions, and build shared norms that stick. Walk away with ready‑to‑use strategies for creating psychological safety, turning differences into strengths, and building a culture people actually want to be part of.

close

Cypress 11:05am - 12:00pm

Speaker: Russell Dye

Breakout Session

B.O.L.D. LEADERSHIP: Finding Your Voice and Owning Your Seat at the Table

Effective leadership starts with leading yourself. Yet many leaders leave meetings wishing they had spoken up. This session focuses on building the self leadership required to contribute with confidence, clarity, and credibility. In this interactive workshop, participants learn the B.O.L.D. framework—a research backed approach to self management and strategic communication that enables leaders to speak up thoughtfully, challenge ideas respectfully, and influence outcomes.

close

Dogwood 11:05am - 12:00pm

Speaker: Shellisa Multrie

Breakout Session

Craft Your Leadership Story: Authentic Leadership at Every Stage

Leaders grow over time, and so should their approach. Your values shift, your context changes, and new experiences shape how you lead. This session is a chance to intentionally update your leadership story. Through values‑clarification activities and practical frameworks, you’ll explore what authentic leadership means for you right now. Walk away with tools to keep refining your narrative and a clearer vision of the leader you’re becoming — or choosing to become again.

close

Maple 10:05am - 11:00am

Speaker: Nicole Higginbotham

Breakout Session

Talent Magnet: Leading to Retain & Develop Talent

Finding talent is only the first step—keeping it takes skill. Through hands-on activities and real world scenarios, you’ll learn how to create an intentional experience that sets employees up for early wins; build assimilation practices that help new hires connect quickly to the culture, team, and expectations; and implement proven retention habits that keep people engaged, connected and growing.

close

Conference ABDE 2:05pm - 3:00pm

Speaker: AI Committee

Breakout Session

AI in Action: Your Hands-On Prompt-A-Thon

Stop wondering what AI can do and start experiencing it firsthand. In this interactive prompt‑a‑thon, you’ll use CoPilot to tackle real workplace challenges and learn how effective prompting can save time, spark creativity, and support better decisions. Bring your tablet or laptop, your curiosity, and one challenge you want to solve, and leave with practical techniques and the confidence to use AI in your leadership work right away.

close

Birch 10:05am - 11:00am

Speaker: Cindy Cooper

Breakout Session

Micro-Behaviors, Major Impact: The Road to Clear Communication & Collaboration

This interactive workshop blends DiSC awareness with essential leadership skills to help leaders navigate conflict with confidence and clarity. Participants will explore the difference between helpful and harmful conflict, understand how their DiSC style influences reactions under pressure, and practice the CLEAR framework for tough conversations. Leaders leave with practical strategies to reduce friction across styles, communicate more effectively, and turn challenging moments into opportunities for stronger collaboration.

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L.E.A.D. Conference Networking Event

We’re keeping the energy going after the L.E.A.D. Conference!Come hang out, relax, and connect with fellow leaders. We’d love to see you there! 📍 Small Bar – South End 📅 March 19th 🕗 Right after the conference

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Conference ABDE 9:00am - 10:00am

Speaker: Jessica Bronzert

Priority Session

Game Plan for Growth: Coaching Your Team to Success

Great leaders don’t just give answers; they ask better questions. This session helps you shift from problem-solver to coach by strengthening core skills like active listening, powerful questioning, effective feedback, and accountability without micromanaging. Through real scenarios and a simple coaching framework, you’ll learn when to coach versus direct and how to guide employees toward their own solutions. Participants leave with practical tools and a question bank they can use in their next one-on-one to build stronger, more independent team members.

close