Score
Javier Corona | Aneri Dalwadi | Alejandro Díaz | Rodrigo Sanchez
Score
Key Evaluation Criteria
Javier Corona | Aneri Dalwadi | Alejandro Díaz | Rodrigo Sanchez
AI-Driven Continuous Improvement for Integration Engineers
Problem Statement
With the ongoing meeting and calls with merchants we need a system that better assists with scoring the performance of PayPal employees.
What is it?
Solution...
Score VS Gong
Key Features
- AI-driven scoring for 3 criteria: Business Impact, Technical Skills, Customer Experience
- Automated performance tracking with real-time data from Gong & CRM tools
- Objective, consistent evaluation reducing manual bias
- Continuous improvement through coaching and actionable feedback
Title 2
Demo — Call Details
Business Impact
Flip
SMART IE SCORE
The Smart IE Score is an AI-driven tool that evaluates PayPal Integration Engineers based on 3 key criteria: Business Impact, Technical Skills, and Customer Experience. It enables continuous improvement and provides objective scoring for performance reviews.
Back
Next
Flip
BUSINESS IMPACT
Smart IE Score directly correlates with business outcomes including merchant revenue growth, customer satisfaction (CSAT), and resolution efficiency. High-scoring engineers consistently drive more PayPal integrations, faster time-to-value, and lower churn rates.
Back
Next
Score
Aneri Dipakb Dalwadi
Created on March 9, 2026
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Transcript
Score
Javier Corona | Aneri Dalwadi | Alejandro Díaz | Rodrigo Sanchez
Score
Key Evaluation Criteria
Javier Corona | Aneri Dalwadi | Alejandro Díaz | Rodrigo Sanchez
AI-Driven Continuous Improvement for Integration Engineers
Problem Statement
With the ongoing meeting and calls with merchants we need a system that better assists with scoring the performance of PayPal employees.
What is it?
Solution...
Score VS Gong
Key Features
Title 2
Demo — Call Details
Business Impact
Flip
SMART IE SCORE
The Smart IE Score is an AI-driven tool that evaluates PayPal Integration Engineers based on 3 key criteria: Business Impact, Technical Skills, and Customer Experience. It enables continuous improvement and provides objective scoring for performance reviews.
Back
Next
Flip
BUSINESS IMPACT
Smart IE Score directly correlates with business outcomes including merchant revenue growth, customer satisfaction (CSAT), and resolution efficiency. High-scoring engineers consistently drive more PayPal integrations, faster time-to-value, and lower churn rates.
Back
Next