Welcome to Day 3
Today, the focus shifts inward.
Start
Lesson 1: Setting the Tone for Day 3
How Day 3 Builds on What You’ve Learned
Over the past two days, you built context.
Today builds on that foundation. Now that you understand the external impact Dandy has on practices and patients, it’s time to understand the internal systems that make that impact possible. Strong outcomes externally depend on strong alignment internally.
On Day 1, you explored: - Dandy’s mission and Master Plan
- The Dandy Drivers and how decisions are guided
On Day 2, you learned: - How dentistry works in Dentistry 101
- How Dandy supports practices through a connected digital workflow in The Dandy Difference
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
On Day 1...
On Day 3...
On Day 2...
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 1: Setting the Tone for Day 3
What This Course Focuses On
This course focuses on three core ideas:
1. Structure
2. Performance
3. Alignment
Lesson 1: Setting the Tone for Day 3
This is not a deep dive into every department. It’s a high-level view designed to help you navigate the organization with confidence.
Lesson 1: Setting the Tone for Day 3
Reflection: Stepping Into the Organization
Before moving forward, take a moment to reflect:
- When you think about a fast-growing company, what challenges do you imagine teams might face?
- Why might a shared understanding around structure and goals matter more as a company scales?
There are no right or wrong answers. This reflection is simply meant to shift your mindset from learning about Dandy’s products to understanding Dandy’s internal systems.
Lesson 1: Setting the Tone for Day 3
Up Next
Now that you understand the focus of Day 3, we’ll begin by exploring how Dandy is structured internally and why that structure matters as the company continues to grow. Let’s move forward.
Lesson 1: Setting the Tone for Day 3
Lesson 2: How Dandy Is Organized Internally
Lesson 2: How Dandy Is Organized Internally
Why Structure Matters at Dandy
It’s tempting to think of org structure as a hierarchy, but that is not what matters most day to day. Structure is really a coordination tool. It answers practical questions that come up constantly in a growing company, like:
- Who owns this work?
- Who needs to be involved?
- Where do decisions get made?
- How do we avoid solving the same problem twice?
Lesson 2: How Dandy Is Organized Internally
When those questions have clear answers, teams can move faster with less friction. When they do not, the work can feel harder than it needs to be. At Dandy, structure exists to support operational transparency as the company grows. Clarity makes collaboration easier, and collaboration makes outcomes more consistent.
Lesson 2: How Dandy Is Organized Internally
A High-Level View of How Dandy Is Organized
Dandy is organized into functional groups. Each group has a different area of focus, and each one contributes to shared outcomes. Here is the most important thing to remember: no team operates in isolation. Even when a project begins in one function, it usually touches others. The organization is designed so teams can go deep in their area of expertise while still partnering closely across functions. Think of the structure as a map. It helps you locate where different types of work live, and it helps you understand who you might work with as you settle into your role.
Lesson 2: How Dandy Is Organized Internally
Interactive Experience: Explore the Org Map
In the next interaction, you will explore Dandy’s organization at a high level. You will be able to select a functional group and see: - What that group focuses on
- The kinds of outcomes they support
- A few examples of how they partner with other teams
As you explore, pay attention to how often teams connect. The goal is not to memorize names. The goal is to recognize patterns: shared ownership, handoffs, and collaboration.
Lesson 2: How Dandy Is Organized Internally
Technical Teams
Lesson 2: How Dandy Is Organized Internally
Business Teams
Lesson 2: How Dandy Is Organized Internally
Additional Teams
Lesson 2: How Dandy Is Organized Internally
What Functional Groups Help the Company Do
Rather than listing every team or getting into detailed reporting lines, this course focuses on the bigger picture. At a high level, Dandy has functions that support areas like building, operating, supporting, and enabling the business. Some functions focus on creating and improving systems and products. Others focus on operations, manufacturing, and quality. Others focus on customers, growth, and partnerships. And there are teams that support employees and keep the company running through areas like people operations, finance, and internal operations.
Lesson 2: How Dandy Is Organized Internally
Different roles sit in different places, but the aim is shared: deliver consistent outcomes and keep improving the experience as Dandy grows.
Lesson 2: How Dandy Is Organized Internally
How Teams Partner Across the Organization
If you are new to Dandy, one of the most helpful mindset shifts is this: Most meaningful work is cross-functional. Even a simple improvement often needs more than one perspective. A project might require planning and coordination, technical execution, operational support, communication, and follow-through. The teams involved will vary, but the pattern remains the same: outcomes are delivered together. This is one reason structure matters so much. It helps teams coordinate without confusion and gives clarity about ownership so work can move forward smoothly.
Lesson 2: How Dandy Is Organized Internally
Quick Check: What Would You Do?
Imagine you are working on a project and progress stalls. Two teams are moving in different directions because they are working from different assumptions. Before pushing for speed, what is the most helpful first step? The best answer is usually clarity. Confirm what changed, what success looks like now, and who owns the next step. Once the direction is clear, teams can move quickly and with confidence.
Lesson 2: How Dandy Is Organized Internally
Up Next
Now that you have a high-level view of how Dandy is organized, we will look at what collaboration looks like in practice. In the next lesson, you will explore how teams work together across functions, how ownership shows up day to day, and what helps work move faster with less friction. Let’s continue.
Lesson 2: How Dandy Is Organized Internally
Lesson 3: How Teams Work Together at Dandy
Lesson 3: How Teams Work Together at Dandy
Cross-Functional Work Is Normal Here
If you’re coming from a smaller company, you might be used to wearing multiple hats. If you’re coming from a larger one, you might be used to strict boundaries between departments. Dandy sits somewhere in between.
A change in one area often affects another. A decision made upstream can create impact downstream. And most initiatives require input from more than one team before they are complete.
Teams have clear areas of focus. That clarity helps people go deep in their expertise. But outcomes rarely belong to one function alone.
This is what “cross-functional” (or “xfn” for short) really means at Dandy. It’s not a buzzword. It’s simply how work gets done.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 3: How Teams Work Together at Dandy
Where Things Can Get Tricky
Collaboration sounds simple in theory. In practice, it’s where friction shows up. Sometimes teams are moving at different speeds. Sometimes priorities are interpreted differently. Sometimes everyone believes they are aligned, but no one has actually confirmed it.
Lesson 3: How Teams Work Together at Dandy
Most of the time, the issue is not effort. It is an assumption.
Assumptions about:
- What the goal is.
- What changed.
- Who owns the next step.
When those assumptions stay unspoken, misalignment grows quietly. By the time it becomes obvious, people feel rushed or frustrated. That’s why clarity matters so much in a growing organization.
Lesson 3: How Teams Work Together at Dandy
What Shared Ownership Really Looks Like
Ownership at Dandy does not mean doing someone else’s job. It means not ignoring confusion when you see it.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Asking a clarifying question before moving forward.
Flagging a risk early instead of waiting.
Speaking up when something feels off.
Confirming who is responsible for the next step.
Title
Title
Title
Title
It might look like:
It might look like:
It might look like:
It might look like:
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 3: How Teams Work Together at Dandy
These are small behaviors. But they prevent bigger problems later.
Shared ownership is not about control. It’s about caring enough about the outcome to make sure it moves forward cleanly.
Lesson 3: How Teams Work Together at Dandy
A Realistic Scenario
Imagine this. A cross-functional initiative is underway. Progress is steady. Midway through the week, new information changes the direction slightly. One team adjusts immediately. Another team continues under the original assumption.
Lesson 3: How Teams Work Together at Dandy
By Friday, timelines feel tight and people are confused.
No one made a bad decision. The breakdown happened in alignment. In moments like this, the instinct might be to move faster to catch up. But speed without clarity usually creates more rework.
Lesson 3: How Teams Work Together at Dandy
The better first move?
Pause. Confirm what changed. Re-align on the goal. Clarify ownership. Then move forward together. Short clarity now prevents longer delays later.
Lesson 3: How Teams Work Together at Dandy
Why Alignment Actually Increases Speed
It might seem counterintuitive, but alignment is what allows Dandy to move quickly. When teams are aligned:
- Handoffs are smoother.
- Decisions require less backtracking.
- Accountability is clearer.
- Momentum feels steady instead of chaotic.
Speed is not about rushing. It is about moving confidently in the same direction. That confidence comes from shared understanding.
Lesson 3: How Teams Work Together at Dandy
Reflection Moment
Think about a time in a previous role when a project felt frustrating. Was it because people were not working hard? Or was it because something was unclear?
Lesson 3: How Teams Work Together at Dandy
Reflection Moment
As you begin working at Dandy, pay attention to how clarity shows up in meetings, updates, and handoffs. You’ll start to notice that strong collaboration often looks simple on the surface — but it is built on intentional alignment underneath.
Lesson 3: How Teams Work Together at Dandy
Key Idea
At Dandy, collaboration is not a special event. It is the default.
- Structure helps teams know where they fit.
- Ownership helps work move forward.
- Alignment keeps everyone moving in the same direction.
When those three things work together, complexity becomes manageable.
Lesson 3: How Teams Work Together at Dandy
Up Next
Now that you understand how teams work together, let’s look at how performance is defined at Dandy. Because working together is one part of the equation, and understanding what success looks like is the next part. Let’s continue.
Lesson 3: How Teams Work Together at Dandy
Lesson 4: Understanding Performance at Dandy
Lesson 4: Understanding Performance at Dandy
Performance Connects to Real Outcomes
When a dental practice submits a case to Dandy, they are trusting us with something important. A patient is waiting. An appointment is scheduled. Expectations are set. Performance at Dandy means understanding that what happens internally affects what happens in that practice.
Lesson 4: Understanding Performance at Dandy
Meeting a deadline internally can mean:
- A dentist keeps their schedule on track.
- A patient avoids a rescheduled appointment.
- A restoration fits predictably with minimal adjustments.
Accuracy internally can mean fewer remakes. Clear communication internally can mean fewer surprises externally. Performance is not just about getting work done. It is about supporting clinical reliability and trust.
Lesson 4: Understanding Performance at Dandy
Beyond Task Completion
It is possible to complete a task and still miss the bigger picture. For example:
You could build a solution quickly but create confusion for customer-facing teams.
You could deliver a project on time but fail to consider downstream impact on operations.
You could meet expectations but miss an opportunity to improve quality.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Example
Example
Example
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 4: Understanding Performance at Dandy
Beyond Task Completion
At Dandy, performance means thinking about how your work fits into the larger dental workflow. How it supports dentists. How it protects patient experience.The question becomes less about “Did I finish?” and more about “Did this move us forward in the right direction?”
Lesson 4: Understanding Performance at Dandy
Interactive Experience
Performance in the Dental Workflow
You are part of a cross-functional team preparing an update that will affect how dental practices interact with Dandy’s systems. The update must be implemented carefully. Practices rely on predictable workflows, and even small disruptions can create confusion for dentists and their staff. You will move through three moments in this initiative. At each step, choose how you respond.
Start
Decision Point 1: Planning the Update
Scenario 1/3
Decision Point 2: During Implementation
Scenario 2/3
Decision Point 3: After Launch
Scenario 3/3
What This Shows About Performance
Strong performance at Dandy often looks like:
- Thinking about impact on dentists and patients.
- Clarifying before accelerating.
- Raising quality concerns early.
- Reflecting after delivery.
It is not about perfection. It is about responsibility. In the dental industry, reliability builds trust. And trust builds long-term partnerships.
Lesson 4: Understanding Performance at Dandy
Feedback and Reflection in a Growing Company
As Dandy grows, feedback becomes essential. Feedback helps:
Lesson 4: Understanding Performance at Dandy
Reflection is not a formality. It is how a technology company in a clinical field continues to improve.Dentistry depends on precision. Dandy’s performance culture supports that expectation.
Lesson 4: Understanding Performance at Dandy
Performance as an Ongoing Commitment
Performance at Dandy is not one review conversation or one completed initiative. It is a pattern. A pattern of:
Lesson 4: Understanding Performance at Dandy
Up Next
Now that you understand how performance connects to Dandy’s impact on the dental industry, we’ll look at how goals are structured across the organization.In the next lesson, you’ll explore OKRs and how company, team, and individual priorities stay aligned. Let’s continue.
Lesson 4: Understanding Performance at Dandy
Lesson 5: OKRs and Goal Alignment
Lesson 5: OKRs and Goal Alignment
What Are OKRs, Really?
OKR stands for Objectives and Key Results. But instead of focusing on the acronym, let’s focus on the purpose...
Lesson 5: OKRs and Goal Alignment
OKRs create alignment.
They help answer questions like:
Lesson 5: OKRs and Goal Alignment
In a company like Dandy, where teams are cross-functional and outcomes impact dental practices directly, that alignment matters.Without shared goals, teams can move quickly in different directions. With shared goals, teams can move quickly together.
Lesson 5: OKRs and Goal Alignment
Breaking It Down in Plain Terms
An Objective defines where we are headed. It is directional and outcome-focused. A Key Result defines how we measure progress toward that objective. It makes the goal tangible. An Initiative is the work that helps move those key results forward.
Lesson 5: OKRs and Goal Alignment
Think of it this way:
A Key Result defines how we measure progress toward that objective. It makes the goal tangible.
An Objective defines where we are headed. It is directional and outcome-focused.
An Initiative is the work that helps move those key results forward.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
The Objective
The Key Result
The Initiative
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 5: OKRs and Goal Alignment
Why This Matters in the Dental Industry
When Dandy sets company-level objectives, they are not abstract ambitions. They often connect to improving reliability, strengthening quality, expanding capability, or enhancing the experience for dental practices.
Lesson 5: OKRs and Goal Alignment
Interactive Experience
Follow the Goal
Dandy has set a company-level objective focused on improving reliability and consistency in delivering restorations to practices. You will see three statements. Your task is to identify which one represents:
- The Objective
- A Key Result
- An Initiative
Start
Interactive Experience: Follow the Goal
Scenario 1/3
Interactive Experience: Follow the Goal
Scenario 2/3
Interactive Experience: Follow the Goal
Scenario 3/3
How Goals Align Across Levels
Company objectives set direction. Teams then define how their work contributes to that direction. Individual roles contribute to team goals. It is not about every person memorizing company OKRs. It is about understanding how your work supports a shared outcome.
Lesson 5: OKRs and Goal Alignment
When alignment is clear:
Lesson 5: OKRs and Goal Alignment
How Progress Is Reviewed and Adjusted
They are reviewed within their defined cycle. Progress is discussed. Assumptions are tested. If conditions change, adjustments may follow. This is especially important in a fast-moving industry like dental technology. Markets shift. Practice needs evolve. Innovation continues.
Reflection plays a role here too. Teams look at what worked, what didn’t, and how to improve in the next cycle. That continuous adjustment keeps Dandy moving in the right direction.
Alignment is not static. It is maintained...
OKRs are not set once and forgotten...
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Title
Write a brief description here
Write a brief description here
Lesson 5: OKRs and Goal Alignment
Key Takeaways
OKRs are not just goal-setting tools. They are alignment tools.
- They connect company direction to team focus.
- They connect team focus to individual contribution.
- And they ensure that effort supports impact.
In a company serving dental practices and patients, that alignment matters.
Lesson 5: OKRs and Goal Alignment
Up Next
You’ve now explored structure, collaboration, performance, and goal alignment.In the final lesson, we’ll zoom out and reflect on what this all means for you as you continue your journey at Dandy. Let’s continue.
Lesson 5: OKRs and Goal Alignment
Lesson 6: Reflection, Growth, and What Comes Next
Lesson 6: Reflection, Growth, and What Comes Next
Understanding the System You’re Joining
One of the most important things you gain from onboarding is context. You now understand that Dandy’s structure exists to support coordination as the company grows. You’ve seen that collaboration is not an occasional event, but the way most work gets done. We explored how performance connects to real outcomes for dentists and patients. And you learned how OKRs keep teams moving in the same direction.
Lesson 6: Reflection, Growth, and What Comes Next
Understanding the System You’re Joining
This context matters because it changes how you interpret your own role. Instead of seeing your work as a list of tasks, you can start to see it as part of a larger system. A system designed to deliver quality, predictability, and trust to dental practices. When a dentist submits a case, they are not interacting with one individual. They are interacting with the coordinated effort of many teams. The internal alignment you’ve learned about over the past few lessons is what makes that external experience feel seamless.
Lesson 6: Reflection, Growth, and What Comes Next
Growth Beyond Onboarding
Onboarding gives you the map. Experience gives you depth. In the coming weeks, you’ll begin applying what you’ve learned in real projects and conversations. You’ll see how your team’s goals connect to company objectives. You’ll participate in discussions about alignment, performance, and improvement. You’ll start recognizing how decisions ripple outward into the dental practices Dandy serves.
Lesson 6: Reflection, Growth, and What Comes Next
Growth Beyond Onboarding
No one expects you to understand everything immediately. Growth at Dandy, like growth in any organization, happens over time.
- What matters now is that you understand the framework:
- There is structure to support clarity.
- There is shared ownership to support collaboration.
- There are performance expectations tied to real-world impact.
- There are OKRs that align effort across the company.
As your experience grows, those concepts will become more concrete.
Lesson 6: Reflection, Growth, and What Comes Next
A Moment to Reflect
Before you move forward, take a few minutes to think about what stands out most from Day 3.
- What helped you better understand how Dandy operates?
- Where do you still feel curious?
- How does your role connect to the goals you explored in the OKR lesson?
Lesson 6: Reflection, Growth, and What Comes Next
A Moment to Reflect
You don’t need to submit anything here. This is simply an opportunity to shift from passive learning to active awareness.The more clearly you understand how the organization functions, the more confidently you can contribute to it.
Lesson 6: Reflection, Growth, and What Comes Next
Closing Day 3
You’ve now explored the internal mechanics behind Dandy’s impact in the dental industry. You understand how teams are organized, how collaboration reduces friction, how performance supports reliability, and how goals align across the company.That foundation is important. It gives you context for the work ahead. In just a moment, you’ll move into the final knowledge check for Day 3. Think of it as a short review of the most important ideas from this course. It’s designed to reinforce understanding, not to test obscure details. Take your time. Trust what you’ve learned. Use it as a final opportunity to connect the dots. When you’re ready, you may close this window and begin the knowledge check and complete Day 3.
Lesson 6: Reflection, Growth, and What Comes Next
Improve how we support practices.
The Marketing team is responsible for growing Dandy’s brand within the dental industry.
Delivering quality outcomes.
Our Product, Engineering, and UX teams work together to deliver a world-class technical product to customers. Within our Engineering team, we also have a Data team that builds and delivers critical insights and analysis to help drive both the day-to-day business and long-term strategy.
The sales team is responsible for signing new dentists to Dandy.
Your individual work may support one small part of that chain. But when it connects to a larger objective, it becomes part of something much bigger.
Remember... every role contributes to that pattern.
Decisions become easier.
Raise standards over time.
This is how alignment scales impact.
Our manufacturing automation team helps to bring automation and critical technology to our labs and manufacturing processes.
Staying aligned with company goals.
Priorities feel purposeful.
Work feels connected, not isolated.
Our People & Talent team work on attracting, developing, and retaining our most essential resource - our team.
For example, a company-level objective might focus on improving predictability in case outcomes. A team-level objective might focus on improving a specific part of the workflow that supports that goal.
Supporting predictable dental workflows.
The Customer Success team (Training, Account Management, and Customer Experience), onboard and support our dentists throughout their lifetime with Dandy.
Alignment.
How goals connect across company, team, and individual levels through OKRs.
Tradeoffs make more sense.
Strengthen cross-functional coordination.
Our Finance team partners closely with the business to ensure we are growing efficiently and sustainably.
- What are we trying to achieve?
- How will we know if we’re making progress?
- How does my team’s work connect to company priorities?
Our Operations team ensures that the hundreds of thousands of orders that our dentists place are delivered on-time and at the highest quality.
Our legal team ensures we’re operating with the appropriate risk mindset.
Prevent repeat issues.
Improving systems over time.
Structure.
How Dandy is organized and why that structure matters as the company grows.
Performance.
How success is defined beyond just completing tasks.
Welcome to Day 3
Laura Cadranel
Created on March 8, 2026
Start designing with a free template
Discover more than 1500 professional designs like these:
View
Microlearning: When to Use Chat, Meetings or Email
View
Microlearning: Graphic Design
View
Microlearning: Enhance Your Wellness and Reduce Stress
View
Microlearning: Teaching Innovation with AI
View
Microlearning: Design Learning Modules
View
Word Search: Corporate Culture
View
Professional quiz mobile
Explore all templates
Transcript
Welcome to Day 3
Today, the focus shifts inward.
Start
Lesson 1: Setting the Tone for Day 3
How Day 3 Builds on What You’ve Learned
Over the past two days, you built context.
Today builds on that foundation. Now that you understand the external impact Dandy has on practices and patients, it’s time to understand the internal systems that make that impact possible. Strong outcomes externally depend on strong alignment internally.
On Day 1, you explored:- Dandy’s mission and Master Plan
- The Dandy Drivers and how decisions are guided
On Day 2, you learned:- How dentistry works in Dentistry 101
- How Dandy supports practices through a connected digital workflow in The Dandy Difference
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
On Day 1...
On Day 3...
On Day 2...
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 1: Setting the Tone for Day 3
What This Course Focuses On
This course focuses on three core ideas:
1. Structure
2. Performance
3. Alignment
Lesson 1: Setting the Tone for Day 3
This is not a deep dive into every department. It’s a high-level view designed to help you navigate the organization with confidence.
Lesson 1: Setting the Tone for Day 3
Reflection: Stepping Into the Organization
Before moving forward, take a moment to reflect:
- Why might a shared understanding around structure and goals matter more as a company scales?
There are no right or wrong answers. This reflection is simply meant to shift your mindset from learning about Dandy’s products to understanding Dandy’s internal systems.Lesson 1: Setting the Tone for Day 3
Up Next
Now that you understand the focus of Day 3, we’ll begin by exploring how Dandy is structured internally and why that structure matters as the company continues to grow. Let’s move forward.
Lesson 1: Setting the Tone for Day 3
Lesson 2: How Dandy Is Organized Internally
Lesson 2: How Dandy Is Organized Internally
Why Structure Matters at Dandy
It’s tempting to think of org structure as a hierarchy, but that is not what matters most day to day. Structure is really a coordination tool. It answers practical questions that come up constantly in a growing company, like:
Lesson 2: How Dandy Is Organized Internally
When those questions have clear answers, teams can move faster with less friction. When they do not, the work can feel harder than it needs to be. At Dandy, structure exists to support operational transparency as the company grows. Clarity makes collaboration easier, and collaboration makes outcomes more consistent.
Lesson 2: How Dandy Is Organized Internally
A High-Level View of How Dandy Is Organized
Dandy is organized into functional groups. Each group has a different area of focus, and each one contributes to shared outcomes. Here is the most important thing to remember: no team operates in isolation. Even when a project begins in one function, it usually touches others. The organization is designed so teams can go deep in their area of expertise while still partnering closely across functions. Think of the structure as a map. It helps you locate where different types of work live, and it helps you understand who you might work with as you settle into your role.
Lesson 2: How Dandy Is Organized Internally
Interactive Experience: Explore the Org Map
In the next interaction, you will explore Dandy’s organization at a high level. You will be able to select a functional group and see:
- What that group focuses on
- The kinds of outcomes they support
- A few examples of how they partner with other teams
As you explore, pay attention to how often teams connect. The goal is not to memorize names. The goal is to recognize patterns: shared ownership, handoffs, and collaboration.Lesson 2: How Dandy Is Organized Internally
Technical Teams
Lesson 2: How Dandy Is Organized Internally
Business Teams
Lesson 2: How Dandy Is Organized Internally
Additional Teams
Lesson 2: How Dandy Is Organized Internally
What Functional Groups Help the Company Do
Rather than listing every team or getting into detailed reporting lines, this course focuses on the bigger picture. At a high level, Dandy has functions that support areas like building, operating, supporting, and enabling the business. Some functions focus on creating and improving systems and products. Others focus on operations, manufacturing, and quality. Others focus on customers, growth, and partnerships. And there are teams that support employees and keep the company running through areas like people operations, finance, and internal operations.
Lesson 2: How Dandy Is Organized Internally
Different roles sit in different places, but the aim is shared: deliver consistent outcomes and keep improving the experience as Dandy grows.
Lesson 2: How Dandy Is Organized Internally
How Teams Partner Across the Organization
If you are new to Dandy, one of the most helpful mindset shifts is this: Most meaningful work is cross-functional. Even a simple improvement often needs more than one perspective. A project might require planning and coordination, technical execution, operational support, communication, and follow-through. The teams involved will vary, but the pattern remains the same: outcomes are delivered together. This is one reason structure matters so much. It helps teams coordinate without confusion and gives clarity about ownership so work can move forward smoothly.
Lesson 2: How Dandy Is Organized Internally
Quick Check: What Would You Do?
Imagine you are working on a project and progress stalls. Two teams are moving in different directions because they are working from different assumptions. Before pushing for speed, what is the most helpful first step? The best answer is usually clarity. Confirm what changed, what success looks like now, and who owns the next step. Once the direction is clear, teams can move quickly and with confidence.
Lesson 2: How Dandy Is Organized Internally
Up Next
Now that you have a high-level view of how Dandy is organized, we will look at what collaboration looks like in practice. In the next lesson, you will explore how teams work together across functions, how ownership shows up day to day, and what helps work move faster with less friction. Let’s continue.
Lesson 2: How Dandy Is Organized Internally
Lesson 3: How Teams Work Together at Dandy
Lesson 3: How Teams Work Together at Dandy
Cross-Functional Work Is Normal Here
If you’re coming from a smaller company, you might be used to wearing multiple hats. If you’re coming from a larger one, you might be used to strict boundaries between departments. Dandy sits somewhere in between.
A change in one area often affects another. A decision made upstream can create impact downstream. And most initiatives require input from more than one team before they are complete.
Teams have clear areas of focus. That clarity helps people go deep in their expertise. But outcomes rarely belong to one function alone.
This is what “cross-functional” (or “xfn” for short) really means at Dandy. It’s not a buzzword. It’s simply how work gets done.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 3: How Teams Work Together at Dandy
Where Things Can Get Tricky
Collaboration sounds simple in theory. In practice, it’s where friction shows up. Sometimes teams are moving at different speeds. Sometimes priorities are interpreted differently. Sometimes everyone believes they are aligned, but no one has actually confirmed it.
Lesson 3: How Teams Work Together at Dandy
Most of the time, the issue is not effort. It is an assumption.
Assumptions about:
- What the goal is.
- What changed.
- Who owns the next step.
When those assumptions stay unspoken, misalignment grows quietly. By the time it becomes obvious, people feel rushed or frustrated. That’s why clarity matters so much in a growing organization.Lesson 3: How Teams Work Together at Dandy
What Shared Ownership Really Looks Like
Ownership at Dandy does not mean doing someone else’s job. It means not ignoring confusion when you see it.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Asking a clarifying question before moving forward.
Flagging a risk early instead of waiting.
Speaking up when something feels off.
Confirming who is responsible for the next step.
Title
Title
Title
Title
It might look like:
It might look like:
It might look like:
It might look like:
Write a brief description here
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 3: How Teams Work Together at Dandy
These are small behaviors. But they prevent bigger problems later.
Shared ownership is not about control. It’s about caring enough about the outcome to make sure it moves forward cleanly.
Lesson 3: How Teams Work Together at Dandy
A Realistic Scenario
Imagine this. A cross-functional initiative is underway. Progress is steady. Midway through the week, new information changes the direction slightly. One team adjusts immediately. Another team continues under the original assumption.
Lesson 3: How Teams Work Together at Dandy
By Friday, timelines feel tight and people are confused.
No one made a bad decision. The breakdown happened in alignment. In moments like this, the instinct might be to move faster to catch up. But speed without clarity usually creates more rework.
Lesson 3: How Teams Work Together at Dandy
The better first move?
Pause. Confirm what changed. Re-align on the goal. Clarify ownership. Then move forward together. Short clarity now prevents longer delays later.
Lesson 3: How Teams Work Together at Dandy
Why Alignment Actually Increases Speed
It might seem counterintuitive, but alignment is what allows Dandy to move quickly. When teams are aligned:
- Handoffs are smoother.
- Decisions require less backtracking.
- Accountability is clearer.
- Momentum feels steady instead of chaotic.
Speed is not about rushing. It is about moving confidently in the same direction. That confidence comes from shared understanding.Lesson 3: How Teams Work Together at Dandy
Reflection Moment
Think about a time in a previous role when a project felt frustrating. Was it because people were not working hard? Or was it because something was unclear?
Lesson 3: How Teams Work Together at Dandy
Reflection Moment
As you begin working at Dandy, pay attention to how clarity shows up in meetings, updates, and handoffs. You’ll start to notice that strong collaboration often looks simple on the surface — but it is built on intentional alignment underneath.
Lesson 3: How Teams Work Together at Dandy
Key Idea
At Dandy, collaboration is not a special event. It is the default.
- Structure helps teams know where they fit.
- Ownership helps work move forward.
- Alignment keeps everyone moving in the same direction.
When those three things work together, complexity becomes manageable.Lesson 3: How Teams Work Together at Dandy
Up Next
Now that you understand how teams work together, let’s look at how performance is defined at Dandy. Because working together is one part of the equation, and understanding what success looks like is the next part. Let’s continue.
Lesson 3: How Teams Work Together at Dandy
Lesson 4: Understanding Performance at Dandy
Lesson 4: Understanding Performance at Dandy
Performance Connects to Real Outcomes
When a dental practice submits a case to Dandy, they are trusting us with something important. A patient is waiting. An appointment is scheduled. Expectations are set. Performance at Dandy means understanding that what happens internally affects what happens in that practice.
Lesson 4: Understanding Performance at Dandy
Meeting a deadline internally can mean:
- A dentist keeps their schedule on track.
- A patient avoids a rescheduled appointment.
- A restoration fits predictably with minimal adjustments.
Accuracy internally can mean fewer remakes. Clear communication internally can mean fewer surprises externally. Performance is not just about getting work done. It is about supporting clinical reliability and trust.Lesson 4: Understanding Performance at Dandy
Beyond Task Completion
It is possible to complete a task and still miss the bigger picture. For example:
You could build a solution quickly but create confusion for customer-facing teams.
You could deliver a project on time but fail to consider downstream impact on operations.
You could meet expectations but miss an opportunity to improve quality.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Example
Example
Example
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 4: Understanding Performance at Dandy
Beyond Task Completion
At Dandy, performance means thinking about how your work fits into the larger dental workflow. How it supports dentists. How it protects patient experience.The question becomes less about “Did I finish?” and more about “Did this move us forward in the right direction?”
Lesson 4: Understanding Performance at Dandy
Interactive Experience
Performance in the Dental Workflow
You are part of a cross-functional team preparing an update that will affect how dental practices interact with Dandy’s systems. The update must be implemented carefully. Practices rely on predictable workflows, and even small disruptions can create confusion for dentists and their staff. You will move through three moments in this initiative. At each step, choose how you respond.
Start
Decision Point 1: Planning the Update
Scenario 1/3
Decision Point 2: During Implementation
Scenario 2/3
Decision Point 3: After Launch
Scenario 3/3
What This Shows About Performance
Strong performance at Dandy often looks like:
- Thinking about impact on dentists and patients.
- Clarifying before accelerating.
- Raising quality concerns early.
- Reflecting after delivery.
It is not about perfection. It is about responsibility. In the dental industry, reliability builds trust. And trust builds long-term partnerships.Lesson 4: Understanding Performance at Dandy
Feedback and Reflection in a Growing Company
As Dandy grows, feedback becomes essential. Feedback helps:
Lesson 4: Understanding Performance at Dandy
Reflection is not a formality. It is how a technology company in a clinical field continues to improve.Dentistry depends on precision. Dandy’s performance culture supports that expectation.
Lesson 4: Understanding Performance at Dandy
Performance as an Ongoing Commitment
Performance at Dandy is not one review conversation or one completed initiative. It is a pattern. A pattern of:
Lesson 4: Understanding Performance at Dandy
Up Next
Now that you understand how performance connects to Dandy’s impact on the dental industry, we’ll look at how goals are structured across the organization.In the next lesson, you’ll explore OKRs and how company, team, and individual priorities stay aligned. Let’s continue.
Lesson 4: Understanding Performance at Dandy
Lesson 5: OKRs and Goal Alignment
Lesson 5: OKRs and Goal Alignment
What Are OKRs, Really?
OKR stands for Objectives and Key Results. But instead of focusing on the acronym, let’s focus on the purpose...
Lesson 5: OKRs and Goal Alignment
OKRs create alignment.
They help answer questions like:
Lesson 5: OKRs and Goal Alignment
In a company like Dandy, where teams are cross-functional and outcomes impact dental practices directly, that alignment matters.Without shared goals, teams can move quickly in different directions. With shared goals, teams can move quickly together.
Lesson 5: OKRs and Goal Alignment
Breaking It Down in Plain Terms
An Objective defines where we are headed. It is directional and outcome-focused. A Key Result defines how we measure progress toward that objective. It makes the goal tangible. An Initiative is the work that helps move those key results forward.
Lesson 5: OKRs and Goal Alignment
Think of it this way:
A Key Result defines how we measure progress toward that objective. It makes the goal tangible.
An Objective defines where we are headed. It is directional and outcome-focused.
An Initiative is the work that helps move those key results forward.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
The Objective
The Key Result
The Initiative
Title
Title
Title
Write a brief description here
Write a brief description here
Write a brief description here
Lesson 5: OKRs and Goal Alignment
Why This Matters in the Dental Industry
When Dandy sets company-level objectives, they are not abstract ambitions. They often connect to improving reliability, strengthening quality, expanding capability, or enhancing the experience for dental practices.
Lesson 5: OKRs and Goal Alignment
Interactive Experience
Follow the Goal
Dandy has set a company-level objective focused on improving reliability and consistency in delivering restorations to practices. You will see three statements. Your task is to identify which one represents:
Start
Interactive Experience: Follow the Goal
Scenario 1/3
Interactive Experience: Follow the Goal
Scenario 2/3
Interactive Experience: Follow the Goal
Scenario 3/3
How Goals Align Across Levels
Company objectives set direction. Teams then define how their work contributes to that direction. Individual roles contribute to team goals. It is not about every person memorizing company OKRs. It is about understanding how your work supports a shared outcome.
Lesson 5: OKRs and Goal Alignment
When alignment is clear:
Lesson 5: OKRs and Goal Alignment
How Progress Is Reviewed and Adjusted
They are reviewed within their defined cycle. Progress is discussed. Assumptions are tested. If conditions change, adjustments may follow. This is especially important in a fast-moving industry like dental technology. Markets shift. Practice needs evolve. Innovation continues.
Reflection plays a role here too. Teams look at what worked, what didn’t, and how to improve in the next cycle. That continuous adjustment keeps Dandy moving in the right direction.
Alignment is not static. It is maintained...
OKRs are not set once and forgotten...
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Title
Title
Write a brief description here
Write a brief description here
Lesson 5: OKRs and Goal Alignment
Key Takeaways
OKRs are not just goal-setting tools. They are alignment tools.
- They connect company direction to team focus.
- They connect team focus to individual contribution.
- And they ensure that effort supports impact.
In a company serving dental practices and patients, that alignment matters.Lesson 5: OKRs and Goal Alignment
Up Next
You’ve now explored structure, collaboration, performance, and goal alignment.In the final lesson, we’ll zoom out and reflect on what this all means for you as you continue your journey at Dandy. Let’s continue.
Lesson 5: OKRs and Goal Alignment
Lesson 6: Reflection, Growth, and What Comes Next
Lesson 6: Reflection, Growth, and What Comes Next
Understanding the System You’re Joining
One of the most important things you gain from onboarding is context. You now understand that Dandy’s structure exists to support coordination as the company grows. You’ve seen that collaboration is not an occasional event, but the way most work gets done. We explored how performance connects to real outcomes for dentists and patients. And you learned how OKRs keep teams moving in the same direction.
Lesson 6: Reflection, Growth, and What Comes Next
Understanding the System You’re Joining
This context matters because it changes how you interpret your own role. Instead of seeing your work as a list of tasks, you can start to see it as part of a larger system. A system designed to deliver quality, predictability, and trust to dental practices. When a dentist submits a case, they are not interacting with one individual. They are interacting with the coordinated effort of many teams. The internal alignment you’ve learned about over the past few lessons is what makes that external experience feel seamless.
Lesson 6: Reflection, Growth, and What Comes Next
Growth Beyond Onboarding
Onboarding gives you the map. Experience gives you depth. In the coming weeks, you’ll begin applying what you’ve learned in real projects and conversations. You’ll see how your team’s goals connect to company objectives. You’ll participate in discussions about alignment, performance, and improvement. You’ll start recognizing how decisions ripple outward into the dental practices Dandy serves.
Lesson 6: Reflection, Growth, and What Comes Next
Growth Beyond Onboarding
No one expects you to understand everything immediately. Growth at Dandy, like growth in any organization, happens over time.
- What matters now is that you understand the framework:
- There is structure to support clarity.
- There is shared ownership to support collaboration.
- There are performance expectations tied to real-world impact.
- There are OKRs that align effort across the company.
As your experience grows, those concepts will become more concrete.Lesson 6: Reflection, Growth, and What Comes Next
A Moment to Reflect
Before you move forward, take a few minutes to think about what stands out most from Day 3.
Lesson 6: Reflection, Growth, and What Comes Next
A Moment to Reflect
You don’t need to submit anything here. This is simply an opportunity to shift from passive learning to active awareness.The more clearly you understand how the organization functions, the more confidently you can contribute to it.
Lesson 6: Reflection, Growth, and What Comes Next
Closing Day 3
You’ve now explored the internal mechanics behind Dandy’s impact in the dental industry. You understand how teams are organized, how collaboration reduces friction, how performance supports reliability, and how goals align across the company.That foundation is important. It gives you context for the work ahead. In just a moment, you’ll move into the final knowledge check for Day 3. Think of it as a short review of the most important ideas from this course. It’s designed to reinforce understanding, not to test obscure details. Take your time. Trust what you’ve learned. Use it as a final opportunity to connect the dots. When you’re ready, you may close this window and begin the knowledge check and complete Day 3.
Lesson 6: Reflection, Growth, and What Comes Next
Improve how we support practices.
The Marketing team is responsible for growing Dandy’s brand within the dental industry.
Delivering quality outcomes.
Our Product, Engineering, and UX teams work together to deliver a world-class technical product to customers. Within our Engineering team, we also have a Data team that builds and delivers critical insights and analysis to help drive both the day-to-day business and long-term strategy.
The sales team is responsible for signing new dentists to Dandy.
Your individual work may support one small part of that chain. But when it connects to a larger objective, it becomes part of something much bigger.
Remember... every role contributes to that pattern.
Decisions become easier.
Raise standards over time.
This is how alignment scales impact.
Our manufacturing automation team helps to bring automation and critical technology to our labs and manufacturing processes.
Staying aligned with company goals.
Priorities feel purposeful.
Work feels connected, not isolated.
Our People & Talent team work on attracting, developing, and retaining our most essential resource - our team.
For example, a company-level objective might focus on improving predictability in case outcomes. A team-level objective might focus on improving a specific part of the workflow that supports that goal.
Supporting predictable dental workflows.
The Customer Success team (Training, Account Management, and Customer Experience), onboard and support our dentists throughout their lifetime with Dandy.
Alignment.
How goals connect across company, team, and individual levels through OKRs.
Tradeoffs make more sense.
Strengthen cross-functional coordination.
Our Finance team partners closely with the business to ensure we are growing efficiently and sustainably.
Our Operations team ensures that the hundreds of thousands of orders that our dentists place are delivered on-time and at the highest quality.
Our legal team ensures we’re operating with the appropriate risk mindset.
Prevent repeat issues.
Improving systems over time.
Structure.
How Dandy is organized and why that structure matters as the company grows.
Performance.
How success is defined beyond just completing tasks.