Gift Cards
Why This Matters
Sell an email gift card, including entering recipient details and scheduling delivery
Redeem gift cards from a customer’s account using a redemption code
Explain key gift card rules, including discount restrictions and payment limitations
Sell a physical gift card by manually entering or creating a redemption code
Create physical and email gift cards in predetermined amounts within the Mariana Tek platform
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Gift cards are a valuable revenue tool for studios and often attract new customers. Understanding how to correctly configure, sell, and redeem both email and physical gift cards in Mariana Tek helps prevent errors while allowing staff to quickly assist customers who need help buying, redeeming, or locating their gift cards.
Click the cards to review What you'll learn in this lesson.
Title
Write a brief description here
Creating Gift Cards
Learn how to create and configure physical and email gift cards in Mariana Tek so they can be sold and tracked in your studio. 🎁
Selling and Redeeming Gift Cards
Learn how to sell both physical and email gift cards in the POS and how to redeem them in a customer’s account.
Knowledge Resources
Click each button to access the additional knowledge.
Guru (Internal)
Knowledge Base
What gift card provider does Mariana Tek recommend?
Can you adjust the quantity of gift cards in the cart?
Why can't I refund a gift card?
Is there a dollar limit for Gift Cards?
Can I discount a gift card?
Is there a character limit for gift card redemption codes?
What happens when a credit package gift card discounted to $0 is redeemed?
How can I resend an email gift card?
Deeper Learning
Click each card for pro tips and deep dives on gift card nuances.
Gift Card Checkout Limitations
Intro Offer Credit Package Gift Cards
Gift Card Redemption Error
Quiz
Quiz
Quiz
Lesson Summary
In this lesson, you learned how to create, sell, and redeem both physical and email gift cards in the Mariana Tek platform.
- When creating a cash-value gift card, you must set the cash value and sale price to the same amount, since gift cards cannot be discounted.
- Email gift cards require a recipient name, email address, and optional message, and can be sent immediately or scheduled for a later date and time.
- Physical gift cards require staff to enter a case-sensitive redemption code, either from a preprinted card or one created by the studio.
- Account balance cannot be used to purchase a cash-value gift card and they cannot be discounted.
- When redeemed, cash-value gift cards add funds to the customer’s account balance, while credit package gift cards add credits directly to their profile.
- If a customer loses their redemption code, staff can locate it using the Gift Cards Report. 🎁
If a customer is ineligble for a credit package intro offer and your studio offers the intro offer as a credit-package gift card, the ineligible customer can still purchase the intro offer as a gift card and redeem it to their account. We recommend creating the intro offer as a credit package only and not as an email or physical gift card at this time.
Cash-Value Gift Card Limitations:
- You can discount a credit-package gift card (e.g. $10 off a 5-pack gift card), however, you cannot discount a cash value gift card (e.g. $10 off a $70 gift card).
- You can use account balance to pay for a credit-package gift card, but you cannot use account balance for cash-value gift cards.
When redeeming a customer's gift card, you may see an an error that states, "No gift card was found with the specified redemption code." It may be that a space was added before or after the redemption code when the gift card was created. We recommend exporting the Gift Cards report and highlighting the redemption code. Any spaces are obvious within the exported sheet.
Gift Cards
Xplor Training Team
Created on March 5, 2026
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Transcript
Gift Cards
Why This Matters
Sell an email gift card, including entering recipient details and scheduling delivery
Redeem gift cards from a customer’s account using a redemption code
Explain key gift card rules, including discount restrictions and payment limitations
Sell a physical gift card by manually entering or creating a redemption code
Create physical and email gift cards in predetermined amounts within the Mariana Tek platform
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Use this side of the card to provide more information about a topic. Focus on one concept. Make learning and communication more efficient.
Gift cards are a valuable revenue tool for studios and often attract new customers. Understanding how to correctly configure, sell, and redeem both email and physical gift cards in Mariana Tek helps prevent errors while allowing staff to quickly assist customers who need help buying, redeeming, or locating their gift cards.
Click the cards to review What you'll learn in this lesson.
Title
Write a brief description here
Creating Gift Cards
Learn how to create and configure physical and email gift cards in Mariana Tek so they can be sold and tracked in your studio. 🎁
Selling and Redeeming Gift Cards
Learn how to sell both physical and email gift cards in the POS and how to redeem them in a customer’s account.
Knowledge Resources
Click each button to access the additional knowledge.
Guru (Internal)
Knowledge Base
What gift card provider does Mariana Tek recommend?
Can you adjust the quantity of gift cards in the cart?
Why can't I refund a gift card?
Is there a dollar limit for Gift Cards?
Can I discount a gift card?
Is there a character limit for gift card redemption codes?
What happens when a credit package gift card discounted to $0 is redeemed?
How can I resend an email gift card?
Deeper Learning
Click each card for pro tips and deep dives on gift card nuances.
Gift Card Checkout Limitations
Intro Offer Credit Package Gift Cards
Gift Card Redemption Error
Quiz
Quiz
Quiz
Lesson Summary
In this lesson, you learned how to create, sell, and redeem both physical and email gift cards in the Mariana Tek platform.
If a customer is ineligble for a credit package intro offer and your studio offers the intro offer as a credit-package gift card, the ineligible customer can still purchase the intro offer as a gift card and redeem it to their account. We recommend creating the intro offer as a credit package only and not as an email or physical gift card at this time.
Cash-Value Gift Card Limitations:
When redeeming a customer's gift card, you may see an an error that states, "No gift card was found with the specified redemption code." It may be that a space was added before or after the redemption code when the gift card was created. We recommend exporting the Gift Cards report and highlighting the redemption code. Any spaces are obvious within the exported sheet.